Ratings based on 1,667 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from New Haven

On the beach. Food is ok. Staff is awesome.

Posted 24-Sep-2017
This was our 3rd stay here. Not really fair to say too much as hurricane Irma just blasted through here. The last 2 times were perfect, ill leave it at that.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Sep-2017
Good experience. Elevator slow and a inconvenience for my liking. Great beach access .
3 out of 5
Recommended
for Everyone
by A verified traveller from Pembroke Pines, FL

Terrible and bitter at first

Posted 21-Sep-2017
Pros: The entertainment for the kids and the pool
Cons: The pool chair cushions are all moldy, must be replaced!
We booked a Deluxe Studio, 2 Queen Beds (Gulf Front) but instead we got an old room with two beds with a horrible smell, ceiling stains, dark and dirty carpets. We were so disgusted and crushed as this is not what we expected from this hotel. We have stayed there before and had no idea they also owned a ran down building at the end of the hotel which is were they set us up. We called the front desk to complain and asked to be moved, at first were told there was nothing available so at this point we said we were checking out as we couldn't stay one more minute in that room when the hotel representative put us on hold again came back offering us a different room. The new room was beautiful, clean and new which is what we had expected when we booked this hotel. The rest of our stay was wonderful, we had everything we needed there and more, the pool games were so much fun and we quickly forgot of the first bitter hour we experienced. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus, OH

Perfect Hotel on the Beach

Posted 18-Sep-2017
The Pink Shell offers everything a traveler is asking for! First class staff, wonderful customer service, beautiful beach, great rooms! We enjoy our getaway at the Pink Shell so much that we have told all of our friends about it. We have made this resort our "go to" resort for many years to come. So much so, we are planning a family vacation for this Winter at the Pink Shell.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lithia, FL

Posted 17-Sep-2017
Beautiful resort! We will stay again. My 5 year old daughter had a wonderful time. Everything is convenient, rooms were clean, staff was friendly and always attentive!
1 out of 5
by A verified traveller

Posted 10-Sep-2017
Upon our arrival first thing we noticed was our balcony door didn't shut all the way or lock. Our shower door did not shut flush so we had to clean up water after showering. There was a stray bandaid on the floor from a precious guest. The overall worse part of this stay was we began hearing everybody talking about hurricane Irma on the 5th of September as many locals and vacationers were evacuating so we went to the front desk and asked if we could be excused that evening and the young lady told us we would have to wait till the next day for a answer. So this put us a day behind the traffic which we were stuck taking us 15 hours to just get to Atlanta. We were not charged for Wednesday through Friday. But we were very upset with the Pink Shell charging us for the 5th as we should had been excused at that time due to the situation. Due to waiting till the 6th to leave we could not get a flight or airline to answer the phone. So because of the resort I had to rent a car at $950.00 Which we also strongly feel we should be reimbursed for. Last but not least as we tried to sleep the night of the 5th not knowing what tomorrow would bring the resort had a false fire alarm as if a fire drill in the middle of the night bringing all remaining visitors outside and frightened. With all this said we would appreciate a reimbursement for the 5th of September and the $950.00 for the rental car.
5 out of 5
Recommended
for Everyone
by A verified traveller from florida

Perfect!

Posted 08-Sep-2017
Just beautiful! Great room! Great view! Beautiful beach! Great restaurants on property! The only thing that stunk was we had to leave early because of Irma! We are praying that this nightmare disappears. We will be back!
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful!

Posted 07-Sep-2017
Staff was great, especially Billy our bellman was spectacular!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Sep-2017
Nice Hotel on the Beach. I liked the daily resort fee that included breakfast, Wi-Fi, Parking, Beach Chairs with Umbrella, and Gym.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oneida NY

Awesome!

Posted 01-Sep-2017
Pros: Have always had a room on the top floor it is exceptional. The view is breathtaking. Everyone is very friendly and make you feel comfortable.
Cons: More choices of eating. We ate at Bongo's everyday just wish there was more of a selection of what to eat.
Location: The location is close to everything and at the quiet end of the beach.
This was our third time staying at the Pink Shell. Already looking forward to the next time.