Terrible and bitter at first
We booked a Deluxe Studio, 2 Queen Beds (Gulf Front) but instead we got an old room with two beds with a horrible smell, ceiling stains, dark and dirty carpets. We were so disgusted and crushed as this is not what we expected from this hotel. We have stayed there before and had no idea they also owned a ran down building at the end of the hotel which is were they set us up. We called the front desk to complain and asked to be moved, at first were told there was nothing available so at this point we said we were checking out as we couldn't stay one more minute in that room when the hotel representative put us on hold again came back offering us a different room. The new room was beautiful, clean and new which is what we had expected when we booked this hotel. The rest of our stay was wonderful, we had everything we needed there and more, the pool games were so much fun and we quickly forgot of the first bitter hour we experienced. Thank you.