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Reviews of SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 689 out of 1369 reviews" "
Rating 8 - Good. 330 out of 1369 reviews" "
Rating 6 - Okay. 159 out of 1369 reviews" "
Rating 4 - Poor. 104 out of 1369 reviews" "
Rating 2 - Terrible. 87 out of 1369 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 25 Apr 2024
Dear Judy, Thank you for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. It is nice to know you were pleased with our courteous associates. We are also glad the complimentary breakfast buffet started your day on the right note. We appreciate your feedback, and we hope to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there 3 times it was great , great shopping area , staff and breakfast included was amazing
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Judy, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. It is delightful to know we continued to meet your expectations and that you were pleased with our ideal location and courteous associates, as well as the complimentary breakfast we offer. It is always a pleasure hosting your visit, and we look forward to welcoming you back soon. Sincerely, Freddy Serna,General Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Thomas, Thank you for your terrific rating of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely, Freddy Serna,General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean rooms and pool area. Breakfast was well stocked
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Rachel, Thank you for the wonderful review! We were happy to read your suite was impeccably clean and that you were pleased with our courteous associates and well-kept pool area. It is also delightful to read you had a great breakfast experience. We appreciate your business, and all of us here at SpringHill Suites Fort Lauderdale Airport & Cruise Port look forward to your return soon. Sincerely, Freddy Serna,General Manager

8/10 Good

Wayan, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Wayan, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna,General Manager

4/10 Poor

Lucinda, Morgan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room 623: Window shade could not be lowered. There was no bath mat so had to use hand towel.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Lucinda, Thank you for choosing to stay with us. We are sorry for the issues you encountered in the room assigned to you. We have taken note of the concerns you raised and will share them appropriately as we are continually striving to ensure a perfect visit for every guest. We are grateful for your feedback, and we hope you will consider giving us another chance to prove we are up to the task of delivering flawless accommodations.Sincerely, Freddy Serna,General Manager

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed before and always enjoyed the property and location. However, room, AC unit this time was extremely loud and it rattled the whole evening long. I would have shifted rooms but my partner is disabled and changing was a large inconvenience. Little sleeping occurred with the continuous noise
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Dawn, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. We are glad to know you were pleased with our beautiful property and prime location. However, we are sorry for the noise disturbances you and your partner encountered from the air conditioning unit in your room during your recent stay. We will address this appropriately and are grateful for your feedback. We hope to see you both again on your future visit to the area. Sincerely, Freddy Serna,General Manager

6/10 Okay

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
We had a room by the elevator so it was very loud and the vent fan in the bathroom was loud. Also the laundry room was located by our room and the the machines were loud when they were watching and spinning I was charged for someone else’s purchases in the snack room
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Denise, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with the noise disturbances during your time with us. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Additionally, we are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Betty, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Betty, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Nekia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Nekia, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

JASON, Anaheim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and price is great. I like the convenience they offer for the Everglade cruise port. The rooms was a nice size and clean. Also they served continental breakfast which is a bouns. The one thing I really dislike was the shuttle pick up service from the airport. They need to have a better system on who was first waiting for pick up.It was a lot of families stuck waiting in the hot sun because shuttle drivers were not doing a good job of keeping track of who was there first waiting to be picked up it was kind of chaotic.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Jason, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that you enjoyed our spacious accommodation and delicious breakfast options. However, we sincerely apologize for the inconvenience you encountered with the shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Krista, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna General Manager

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, those that i interacted with at front desk were very pleasant and helpful. The breakfast was good. Stayed there before and after my cruise and would choose them again
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Susan, Thank you for your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad our team made you feel welcome and you loved our breakfast offerings. We want every guest to have an exceptional visit, so we are always pleased to read nice reviews like yours. Your kind remarks will be shared with our team. It is always a joy to see our guests are excited about returning; we look forward to it! Sincerely, Freddy Serna General Manager

8/10 Good

queeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Queeny, We are happy you chose SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit to Fort Lauderdale. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Freddy Serna General Manager

10/10 Excellent

Albannette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff welcome was very helpful A Just a request for security guest, more light at the parking lot
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Albannette, Thank you for being our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind comments about our dedicated associates. We are pleased to know that our front desk staff took great care of you, and we will share your compliments with them. However, we are sorry for any inconvenience you had at the parking lot, and we will share your feedback with the appropriate individuals. Thank you again, and we look forward to hosting you again soon.Sincerely, Freddy Serna General Manager

2/10 Terrible

Guetchine

Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Guetchine, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Freddy Serna General Manager

10/10 Excellent

Sayeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to shopping and food.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sayeed, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your generous comments. We are pleased to know that your stay was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed our proximity to the restaurants and shopping center. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Freddy Serna General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

Mairym

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are awesome!
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Mairym, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate your mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. We will share your comments with the team, and they truly appreciate the recognition. We look forward to serving you the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager

4/10 Poor

huanhua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Huanhua, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Freddy Serna General Manager

6/10 Okay

Mike

Business traveller
Liked: Staff & service
Average. Noisy AC unit. Dirty bathroom in hotel and door to room barely closes to lock
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Mike, Thank you for posting a review of your recent stay. We are disappointed to know you had issues with the air unit in your room and for the concerns you had with the door. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. We are also sorry for the cleanliness issues you encountered in your bathroom. We will share your comments with the appropriate individuals to ensure these are not repeated. We hope you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Freddy Serna General Manager

4/10 Poor

Steven

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Very noisy. Blinds didn’t work. No way to block Out light Elevator inaccessible.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Steven, Thank you for sharing your experience at our hotel. We sincerely apologize for the noise concerns during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are also sorry for the issues you had with the elevator. We value your remarks and will address them with our team. We hope you will consider us for your next visit so we may have the opportunity to better your stay. Sincerely, Freddy Serna General Manager

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Jeff, We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Shelton, Port St Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway, close to airport shopping and dining.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Shelton, Thank you for your wonderful review. We are glad we exceeded your expectations and that our location perfectly suited your needs. We are just a short drive from both the cruise port and airport, and our guests are always pleased to find they can walk to restaurants and a nice shopping center. Thank you again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We look forward to your next visit!Sincerely, Freddy Serna, General Manager

10/10 Excellent

misty

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by this hotel . The hotel close to airport , with shuttle. Lots places to eat and shop walking distance . But most important staff was excellent. Easy check in , very accommodating and went extra mile . Will stay here again
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Misty, Thank you for your excellent feedback. We are pleased we exceeded your expectations and that our ideal location and cost-saving shuttle service added enjoyment to your visit. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests, and we appreciate you for acknowledging their efforts. All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port look forward to having you stay with us again. Sincerely, Freddy Serna, General Manager

6/10 Okay

Lindsay

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Lindsay, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were helpful however, the hotel seemed dirty and in need of upkeep and repairs. It did not seems like a Marriott quality hotel at all. The AC unit was really loud and the pillows were awful.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Melanie, Thank you for taking the time to convey your feedback to us. We are delighted that the service you received from our associates was the highlight of your stay. We work hard to exceed the expectations of our guests, so we appreciate your comments. That said, we are sorry for the concerns related to the disturbance caused by the air unit in your room and the upkeep of our hotel. We appreciate you sharing this with us as we always seek for ways to improve our guest experience. Thank you once again for being a guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to welcome you again.Sincerely,Freddy Serna,General Manager

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and safe.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Lila, Thank you for sharing your comments about SpringHill Suites Fort Lauderdale Airport & Cruise Port We are pleased to read how much you loved our clean and refreshing accommodations; everything we do is aimed at making our guests feel right at home. It was a pleasure having you, and we hope to see you again on your next visit to the area. Sincerely,Freddy Serna,General Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area...great dinning choices
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Michael, Thank you for allowing SpringHill Suites Fort Lauderdale Airport & Cruise Port to host you. We are glad you had a great time. We also want to thank you for mentioning our convenience to various restaurants and shopping. We receive many positive comments about our location, so we are pleased this was part of elevating your stay. It was a pleasure having you, and we invite you to come back soon. Sincerely,Freddy Serna,General Manager

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Caitlin, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Freddy Serna,General Manager

6/10 Okay

melvina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Melvina, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Freddy Serna,General Manager

8/10 Good

Tammy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the bed a bit too firm and the a/c a bit too cold. The hotel is dated but overall the hotel seems clean and safe. Restaurants walkable distance. Staff very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Tammy, It was a pleasure having you as a guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate your review. We are pleased our accommodations made for a relaxing stay and that our proximity to restaurants, all within walking distance made for a great experience. We also appreciate your recognition of our friendly service. Thank you for selecting us, and we hope you will join us again soon.Sincerely,Freddy Serna,General Manager

4/10 Poor

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Nichole, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Freddy Serna,General Manager

8/10 Good

Sheron

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is conveniently located but the rooms need an upgrade.
Stayed 2 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Sheron, Thank you for your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. Having said that, we are sorry for not providing a flawless visit. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. Your business is also truly appreciated, and we hope to see you again whenever your travels bring you back this way.Sincerely,Freddy Serna,General Manager

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Shannon, Thank you for your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our city. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Gilles, Gatineau

Travelled with group
Liked: Property conditions & facilities
Great place for short stay
Stayed 2 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Gilles, Thank you for recommending SpringHill Suites Fort Lauderdale Airport & Cruise Port to other travelers. We are pleased to see your gracious rating and are happy you had an enjoyable visit. We value your comments and look forward to being your preferred choice of hotel. Safe travels. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Charles, Your kind comments and excellent rating are greatly appreciated by all of us here at SpringHill Suites Fort Lauderdale Airport & Cruise Port. It is delightful to know that the excellent service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Freddy Serna,General Manager

6/10 Okay

Colleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
great location. Property well maintained on exterior. Interior rooms need updating and deep cleaning.
Stayed 2 nights in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Colleen, Thank you for evaluating your overall visit with us. We are glad you had an comfortable visit and that you found our location convenient for all of your travel plans. Having said that, we regret falling short of your expectations for a perfect stay. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area. Sincerely,Freddy Serna,General Manager

8/10 Good

Frankie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
it was a Good hotel and a nice location I will be back.
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Frankie, Thank you for your gracious review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad that you liked our hotel and that our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to city. Sincerely,Freddy SernaGeneral Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noisy on street side. would request a room on other side of building for next visit
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Pamela, Thank you for being a guest at our hotel and sharing your feedback. We are glad to see your rating for your visit. We are pleased you had an overall satisfactory time, but we regret the inconvenience you experienced noise issue. We are sorry for the inconvenience, and we are grateful for your patience. Your comments are valued, and we look forward to welcoming you to SpringHill Suites Fort Lauderdale Airport & Cruise Port for the stay you deserve. Sincerely,Freddy Serna,General Manager

2/10 Terrible

Cynthia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I STAYED IN ROOM 320 AND THE WATER WAS YELLOW THEY COULD NOT FIX THE PROBLEM AND COULD NOT PUT MY FAMILY INTO IN ANOTHER ROOM WE HAD TO USED BOTTLE WATERS TO BRUSH OUR TEETH AND NO SHOWER.. I WOULD LIKE A FULL REFUND...
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Cynthia, Thank you for allowing us the opportunity to host you. We are truly sorry your visit was not the positive experience you deserve. Please accept our apologies for the concern you had with regard to the water and that our associates were unable to assist you in their best capacity. Your comments have been noted and will be relayed to the appropriate individuals. We appreciate your patience and wish you safe travels. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Megan, We are delighted we exceeded your expectations for an outstanding stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Freddy Serna,General Manager

8/10 Good

Trakina

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Trakina, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to see you again soon. Sincerely,Freddy Serna,General Manager

2/10 Terrible

Larry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Larry, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kathy, Thank you for staying at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again.Sincerely,Freddy Serna,General Manager

10/10 Excellent

Alberto, Tegucigalpa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Alberto, Thank you for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad the complimentary breakfast buffet started your day on the right note. We appreciate your feedback and cannot wait to see you again on your next visit to the area.Sincerely, Freddy Serna General Manager

10/10 Excellent

Princess, Miami

Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Princess, We are delighted you had an outstanding stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Freddy Serna General Manager

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant but within walking distance from some.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Derek, Thank you for your thoughtful review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad you enjoyed your time with us and that our location in proximity to several restaurants and a nice shopping center perfectly suited to your needs. Thank you again for all of your feedback, and we look forward to your next visit!Sincerely, Freddy Serna,General Manager

6/10 Okay

Buzz, sonora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff worked hard to make our stay special.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Buzz, Thank you for taking the time to give feedback. While we appreciate your comments about our devoted associates, we apologize that you had some issues during your stay. Our goal is to provide each guest with a wonderful visit, so we regret that this was not your experience. We enjoyed serving you and hope you will return to our hotel in the future.Sincerely, Freddy Serna,General Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room, lovely pool. Breakfast was nice
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Tracey, Thank you for the generous review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad to know you enjoyed your time with us and that you especially loved our well-kept property and excellent amenities. We are also delighted our complimentary breakfast buffet started your day on the right note. It was our pleasure accommodating you, and we look forward to welcoming you back again.Sincerely, Freddy Serna,General Manager