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The Westin Excelsior, Florence

Photo gallery for The Westin Excelsior, Florence

Featured image
Terrace/patio
Terrace/patio
Premium bedding, pillow-top beds, minibar, in-room safe
View from Room

Overview of The Westin Excelsior, Florence

The Westin Excelsior, Florence

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Piazza Ognissanti 3, Florence, FI, 50123

Explore the area

  • Popular LocationPonte Vecchio10 min walk
  • Popular LocationUffizi Gallery12 min walk
  • Popular LocationCathedral of Santa Maria del Fiore12 min walk
  • AirportFlorence (FLR-Peretola)9 min drive

Choose dates to view prices

About this area

Florence

The Westin Excelsior, Florence is located in Santa Maria Novella, a neighbourhood in Florence, and is in the city centre and on the riverwalk. Notable landmarks in the area include Historic Center - Downtown and Ponte Vecchio, and travellers wishing to experience a bit of culture can try Uffizi Gallery. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi.

What's nearby

  • Piazza di Santa Maria Novella - 5 min walk
  • Basilica of Santa Maria Novella - 7 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk
  • Cathedral of Santa Maria del Fiore - 12 min walk

Restaurants

  • SE STO on Arno — 1 min walk
  • ORVM Bar — 1 min walk
  • Il Profeta - 2 min walk
  • Ristorante Pizzeria Maso - 2 min walk
  • Osteria dei Centopoveri - 3 min walk

Getting around

  • Florence Santa Maria Novella Station - 9 min walk
  • Cascine Station - 16 min walk
  • Peretola Airport (FLR) - 9 min drive

About this property

The Westin Excelsior, Florence

Luxury Florence hotel in Santa Maria Novella, walk to Historic Center - Downtown
This smoke-free hotel features a restaurant, 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking and coffee/tea in a common area. All 171 individually decorated rooms feature free WiFi and pillowtop beds. Thoughtful touches include bathrobes and slippers, and guests will also find 24-hour room service and flat-screen TVs.
The Westin Excelsior, Florence offers 171 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)
  • Off-site parking within 984 ft (EUR 33 per day)
  • 24-hour return airport shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: EUR 44.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Art gallery
  • Designer shops
  • Fitness centre

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs welcome
1 per room (up to 40 lbs/18 kg)
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: EUR 44.50 per person (approximately)
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 238 out of 319 reviews
5 - Excellent 75%
Rating 4 - Good. 56 out of 319 reviews
4 - Good 18%
Rating 3 - Okay. 17 out of 319 reviews
3 - Okay 5%
Rating 2 - Poor. 6 out of 319 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 319 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Well maintained.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are exceptional!
Stayed 6 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 7 nights in Oct 2021

5/5 Excellent

Stayed 2 nights in Sep 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much wanted to like this property. Unfortunately, for the cost per night, this hotel was a major let down. It certainly does have a wonderful rooftop restaurant but unfortunately the service there and everywhere else in the hotel was poor.
Stayed 1 night in Aug 2021