Title: Souvenir Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Souvenir Make your way through historic Florence with ease. Get insider tips on local tours and find peace of mind with convenient amenities. ## Photo gallery for Souvenir ![Property entrance - Souvenir (Florence)](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/3942136c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Souvenir (Florence)](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/b46e493e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Souvenir (Florence)](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/bcf4188e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room, Shared Bathroom | Down duvets, desk, blackout curtains, soundproofing - Souvenir (Florence)](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/e0563d49.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Souvenir (Florence)](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/632288e6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Souvenir offers a charming stay near Fortezza da Basso and San Lorenzo Church. Connect to in-room WiFi, grab a snack from the vending machine, and get tour assistance from the multilingual staff. With self parking available, you'll have everything you need for a stress-free trip. ## Reviews 4.0 ## Popular amenities - Free Wi-Fi - Parking available - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4638865&PinnedHotelID=4638865&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Double Room, Shared Bathroom ![Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/cf07a104.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Shared Bathroom ### Highlights Soundproofed Heating Fridge Flat-screen TV Down duvet Blackout curtains Bidet Digital channels - 129 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room, Shared Bathroom ![Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/64e75735.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Shared Bathroom ### Highlights Soundproofed Heating Fridge Flat-screen TV Down duvet Blackout curtains Bidet Digital channels - 151 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ### View all photos for Superior Double Room, Shared Bathroom (shower in the room) ![Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/ff2b9d79.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Shared Bathroom (shower in the room) ### Highlights Soundproofed Heating Fridge Flat-screen TV Down duvet Blackout curtains Rainfall showerhead Hydromassage showerhead - Sleeps 2 - 1 Double Bed ### View all photos for Economy Quadruple Room, 1 Bedroom ![Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/64e75735.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Quadruple Room, 1 Bedroom ### Highlights Soundproofed Heating Fridge Flat-screen TV Separate bedroom Blackout curtains Down duvet Bidet - 215 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Double Sofa Beds ### View all photos for Single Room ![Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/5000000/4640000/4638900/4638865/a41117d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Soundproofed Heating Fridge Flat-screen TV Down duvet Blackout curtains Bidet Digital channels - Sleeps 1 - 1 Single Bed ## You may also like Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2980000/2970900/2970892/dfb1b3df_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel L'Orologio Firenze Historic Centre of Florence - Pet-friendly - Free Wi-Fi - Air-conditioning - Gym 9.6 Exceptional 1,000 reviews £141 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Florence-Hotels-Hotel-LOrologio.h2970892.Hotel-Information?chkin=2026-2-10&chkout=2026-2-11&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=bd8f48cd-ef7f-4d42-8089-1a368c536813&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/45800/45737/41c59520_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantic Palace Historic Centre of Florence - 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Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 310 reviews £236 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Florence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=bd8f48cd-ef7f-4d42-8089-1a368c536813&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Souvenir.h4638865.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Souvenir.h4638865.Hotel-Information) ## About the area Located in Historic Centre of Florence, a neighbourhood in Florence, Souvenir is in the entertainment district and near a train station. Gallery of the Academy of Florence and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Piazza della Signoria and Cathedral of Santa Maria del Fiore. San Lorenzo Church and Fortezza da Basso are two other places to visit that come recommended. [Visit our Florence travel guide](https://www.expedia.co.uk/Florence.dx1222) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77934%2C11.25528&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hl124Lok-mnkMpCPXV_OWyGJBSI=) Via 27 Aprile 9, Florence, FI, 50129 ### What's nearby - ![Central Market which includes markets, food and interior views](https://images.trvl-media.com/place/6075422/b7f4340f-294e-4171-9446-7c83e564545b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Central Market 3 min walk \- 0.2 miles - ![David!](https://images.trvl-media.com/place/1222/2a60321a-8bf8-4a37-bfe3-c8ca6a5a22b6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gallery of the Academy of Florence 5 min walk \- 0.3 miles - ![the ancient military fort Fortezza da Basso, now it is home to conferences, concerts and exhibitions](https://images.trvl-media.com/place/501036/8d98cc2a-40e1-4261-8d9f-4935d1dab8df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fortezza da Basso 6 min walk \- 0.4 miles - ![Cathedral of Santa Maria del Fiore featuring religious elements, a church or cathedral and a city](https://images.trvl-media.com/place/501046/58cc313e-b63c-4e3e-825f-1235037a9d48.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cathedral of Santa Maria del Fiore 8 min walk \- 0.5 miles - ![Piazza della Signoria featuring heritage architecture](https://images.trvl-media.com/place/508341/3cacf52e-4a22-482f-a8a5-1899ef71fd87.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Piazza della Signoria 13 min walk \- 0.7 miles ### Getting around - San Marco University Tram Stop 5 min walk - Florence (ZMS-Santa Maria Novella Train Station) 10 min walk - Peretola Airport (FLR) 21 min drive ### Restaurants - Fuoco Matto 1 min walk - Mirò 4 min walk - KUNGFU RAMEN 功夫拉面 1 min walk - Nab Firenze 2 min walk - 1950 American Diner 3 min walk ## About this property ### Souvenir Hotel near Gallery of the Academy of Florence Located close to Fortezza da Basso and San Lorenzo Church, Souvenir has plenty to offer. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Self-parking (surcharge), tour/ticket information and smoke-free property - A vending machine and multilingual staff Room features All guestrooms at Souvenir feature comforts such as free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Showers, bidets and free toiletries - 24-inch flat-screen TVs with digital channels - Fridges, heating and daily housekeeping ## Similar properties ![Daily buffet breakfast (EUR 8 per person)](https://images.trvl-media.com/lodging/29000000/28950000/28947400/28947388/d11d3242.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Micol Historic Centre of Florence - Free Wi-Fi - Breakfast available - Housekeeping - 24/7 front desk 4.8 36 reviews £51 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=28947388&PinnedHotelID=28947388&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/113000000/112960000/112957400/112957335/84247ea2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prime Rooms Verdi Historic Centre of Florence - Free Wi-Fi - Air-conditioning 6.0 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=112957335&PinnedHotelID=112957335&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room | Down duvets, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102350000/102346200/102346103/1c499262.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homelink Firenze - 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27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=100596487&PinnedHotelID=100596487&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (EUR 40 per stay); discounts available - Secured, covered parking on site (EUR 40 per day) - Limited on-site self parking ### Family friendly - In-room refrigerator - Soundproofed rooms ### Conveniences - Limited-hour front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - No lift ### More - 1 building - 2 floors - Built in 1966 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bidet - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 24-inch flat-screen TV with digital channels ### Food and drink - Refrigerator ### More - Desk - Heating - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:30 PM; check-in end time: 7:30 PM Contactless check-in and check-out are available Late check-in fee for check-in between 7:30 PM and 11 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 2:30 PM - 7:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Covered self-parking fee: EUR 40 per day (in/out privileges) - Nearby parking fee: EUR 40 per stay (164 ft away) - Late check-in fee for check-in between 7:30 PM and 11 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Souvenir Florence Souvenir Hotel Florence Souvenir Hotel Souvenir Florence Souvenir Hotel Florence ## Frequently asked questions ### Is Souvenir pet-friendly? ### How much is parking at Souvenir? ### What time is check-in at Souvenir? ### What time is check-out at Souvenir? ### Where is Souvenir located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Souvenir Reviews 4.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 4.8 Cleanliness ### 7.2 Location ### 4.8 Staff & service ### 4.0 Property conditions & facilities 10 - Excellent 2 8 - Good 3 6 - Okay 3 4 - Poor 6 2 - Terrible 15 ## Reviews ### 8/10 Good #### Sirje 10 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lapsen kanssa matkalla Asiallinen henkilökunta joka kertoi mukavista paikoista niin ruokailun kuin ostosten suhteen. Kylpyhuone käytävällä ei haitannut lainkaan. Huoneessa kuuma vaikka olikin äänekäs tuuletin. ##### Sirje Stayed 3 nights in Jul 2017 ### 8/10 Good #### Malgorzata Wiktoria 4 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### yes tutto il personale molto gentile e disponibile. poi la doccia in camera è una svolta :D ##### Malgorzata Wiktoria Stayed 3 nights in Jun 2017 ### 10/10 Excellent #### Hanna 11 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and warm people Fantastic ❤ ##### Hanna ### 8/10 Good #### Verified traveller 26 Apr 2017 Liked: Staff & service Disliked: Property conditions & facilities #### Top locatie Top locatie, verouderde locatie maar alles wat je nodig hebt voor een weekendje Florence ##### Verified traveller ### 2/10 Terrible #### Verified traveller 29 Mar 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### AVOID AVOID Do not stay here!!! This was the most shocking hotel experience we have ever had! After a long walk up several flights of rundown stairs, we were made to wait outside the hotel enterance until the owner turned up half an hour later. Once inside the check in process took a further 15 minutes where we were told we needed to make a cash payment for the room which we had already paid for by card. After putting up a fight we managed to get out of paying for our room twice. The owner then tried to take us to a different location but we told him we didn't want to go anywhere else as it seemed a bit odd so he gave us another room up more stairs with a not working shower full of tools. As we opened our bedroom door we were greeted with an overpowering smell of feet. On a whole the place was very dirty and run down and should not be allowed to operate as a hotel. We ended up leaving immediately and checking in elsewhere. ##### Verified traveller ### 2/10 Terrible #### Verified traveller 18 Sept 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dead Mosquitoes on the wall.... Unfortunately when we stayed at this hotel their computer system was down so it took an hour to check into the hotel and for them to find our booking, if you are staying there in the near future bring cash because they don't have a working efpos machine. When we finally got into our room, we found 4 squashed mosquitos on the wall, we should have taken this as a sign on things to come because soon we had mosquitos buzzing around us, not the best way to be woken up in the middle of the night. Also be aware that the shower in the bathroom is the entire bathroom with out a shower curtain, so the whole bathroom becomes all wet whenever you shower. The location is the only reason I would stay here that and the bed was comfortable so at least you were comfortable while being eaten alive. ##### Verified traveller ### 2/10 Terrible #### levi, Paris 22 Aug 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### M'écoutent. Très mal accueilli. Très salle odeur désagréable toilette cases plein de moustique. Douche pourit Pas de clime C'est pas un hôtel. Maison découpes ##### levi ### 2/10 Terrible #### Bo 28 Jul 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dårlig service, dårligt vedligholdt værelse Dårlig vedligehold af værelset, der var ikke strøm i alle stikkontakter, ledninger hang ud af vægge og lofter. Der var ingen p pladser som ellers var annonceret, og på badeværelset sad håndvasken ikke fast. ##### Bo ### 6/10 Okay #### Lenita, São Paulo, Brasil 28 Jul 2015 Liked: Cleanliness, staff & service, room comfort #### Surpresa Nos dois primeiros dias realmente não gostei.O hotel estava repleto e acabei ficando em um quarto muito pequeno e sem conforto, faia muito calor e não tinha nem um ventil a dor. No terceiro dia o proprietário me passou para um outro apartamento que só não tinha ar condicionado, muito bom. Fiquei surpresa que até fiz uma brincadeira com Andrea dizendo-lhe que ainda faltava uma coisa, um acompanhante. Rimos... ##### Lenita ### 4/10 Poor #### Verified traveller 22 Jun 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### NO PUDE ESTIRAR MIS PIERNAS TE HOSPEDAD EN OTRO EDIFICIO QUE NO ES EL DE LA RECEPCION, NO HAY INTERNET, HABIA 2 CLOSETS LLENOS DE CACHIBACHES JUNTO A LA CAMA Y NO PODIA ESTIRAR MIS PIERNAS, EL BANO ESTABA EN EL PASILLO LA PUERTA DEL CANCEL NO SERVIA IGUAL LLENO DE CACHIBACHES, NO HAY ELEVADOR Y ESTA EN EL NIVEL 3 ##### Verified traveller ### 2/10 Terrible #### Rino, lanciano 15 Jun 2015 Disliked: Staff & service, property conditions & facilities, room comfort #### per chi si accontenta Camere eccessivamente scarse nella mia televisione non funzionante ##### Rino ### 2/10 Terrible #### Cupelli, Svizzera 4 Jun 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Si spacciano come Hotel e poi è un affittacamere! Camera orrenda! Bagno con doccia senza un separe, facendo la doccia bagnavi tutto... Senza asciugamani, carta igienica l'abbiamo dovuta comprare il secondo giorno! La camera è stata pulita solo il primo giorno poi niente...l'unica cosa buona era la zona... ##### Cupelli ### 2/10 Terrible #### Verified traveller 5 May 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### due giorni a firenze da dimenticare albergo, se tale lo si puo' definire, da dimenticare e da cancellare dalla lista degli alberghi.sarebbe piu' appropriato definirlo affittacamere.mobili che cadevano a pezzi.igiene che lasciava a desiderare.solo la zona in cui si trova e' buona data la vicinanza al centro ##### Verified traveller ### 2/10 Terrible #### Verified traveller 7 Apr 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Posto buono rispetto al centro storico e accoglienza buona. Camera piccola con arredamento vecchio, bagno con doccia senza box o tenda e di conseguenza acqua ovunque. Puzza di chiuso misto sigaretta (abbiamo acquistato un deodorante per ambienti), televisore non funzionante. ##### Verified traveller ### 6/10 Okay #### Paula, Melbourne 3 Oct 2014 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Not so great Great location but this is real budget accommodation . Tiny room with 'stuff' in it? In need of a fix up. The staff are lovely but this place is tired. ##### Paula ### 4/10 Poor #### marie, Florenc 19 Sept 2014 Disliked: Staff & service, property conditions & facilities #### Hôtel à éviter proche du centre Hotel au 3eme étage sans ascenseur. Des hôtels différents à chaque étage. Pas de wc ni salle de bain dans la chambre, il a fallu payer cash 20 euro pour en avoir une. Pas de personnel sauf en insistant à l'arrivée. Pas de ménage ni de lit faits ni savon entre les 2 nuits. Avantage: près du centre et d'un garage payant. ##### marie ### 4/10 Poor #### Brüd, Toulouse 9 Jun 2014 Disliked: Property conditions & facilities, room comfort #### En dessous de nos espérances déjà modeste! Nous sommes un couple de trentenaire. Etant donné le prix très bas de la chambre au vu des tarifs pratiqués en période de we de l'Ascension on était content d'avoir trouvé qqch et on s’attendait pas au grand luxe. Cependant plusieurs dysfonctionnements grossiers on rendu notre séjour de 3 nuits carrément grotesque et surréaliste. Arrivé à 20h, le personnel d’accueil était absent avec un code à la porte que nous ignorions. Nous avons était aidé par d'autres locataire qui passaient par là.Une Douche se trouvait dans la chambre mais avec seulement de l'eau froide et qui n'avait pas été détartrée depuis la chute de Constantinople... L'ergonomie de la chambre est aussi très déconcertante avec des décoration qui empêchent littéralement de circuler dans la chambre. Niveau propreté la chambre était correcte. Les parties communes (douche, toilettes) étaient nettement moins satisfaisante, avec quelques surprises comme la chasse d'eau qui ne marche pas, la tuyauterie qui fuie, des moisissures ici et là... Bref cet hôtel nous a permis d'aller à Florence malgré tout mais nous appris a ne jamais réserver à la dernière minute. ##### Brüd ### 4/10 Poor #### Samuel S., Rochester, MN 7 Jun 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not worth the price we paid We were late in booking our hotel in Florence. We booked with only about 10 days before departure and as a result, all of the better economic options were full. We chose this hotel because it was literally the only hotel left that fit our budget and was located inside the city center triangle. For the price we paid for a two night stay, it was not worth the stay. I would not stay there again. The hotel is up four or five flights of stairs. There is a small lift but we did not use it - didn't look too trustworthy. After walking into the hotel we had to go up another narrow flight of stairs to reach our room. The hotel has a very old feeling to it. Nothing has been updated in decades. The feeling we had when we walked into our room was a sinking feeling of knowing that we were going to spend our next two nights here and it was not going to be pleasant. Our room had a sink and a bidet. We shared a bathroom with the other seven or eight other rooms on our floor for showers and going #2\. The door lock system did not give us confidence that our room would be secure. Our room had a huge old wardrobe but only one of the three doors opened and the door that did open felt like it needed some mothballs. I realize that this is common in a lot of hotels and pensiones in Europe, but this hotel was not worth the price we paid. Maybe if the hotel had charged 20% to 30% less per night we would have been satisfied. ##### Samuel S. ### 2/10 Terrible #### Verified traveller 13 Oct 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel orribile con bagni puzzolenti la camera era piccolissima con un bagno scomodissimo e con un odore nauseabondo. ##### Verified traveller ### 4/10 Poor #### Verified traveller 30 Jun 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No como esperaba No habian toallas ni papel higenico cuando llegue, el internet se iba a cada rato, no se encontraba alguien detras del escritorio para resolver dudas, alejado del centro. ##### Verified traveller ### 2/10 Terrible #### Dave, Portsmouth, UK 25 Jun 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very poor and unclean A very disappointing experience altogether. Booked a superior room but it was nothing more than very basic. No toilet, a shower that only dribbled water. The shared toilet would not flush properly and was filthy. Don't book this hotel!!! ##### Dave ### 2/10 Terrible #### Verified traveller 20 May 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ho spruzzato il mio profumo per la puzza di muffa! Puzzava di muffa, molto tetro e umido. Scordatevi le camere delle foto. Non fanno le pulizie in camera ogni giorno e tanto meno cambiano gli asciugamani. Se sapete adattarvi per2 notti può andare bene. Il proprietario voleva imbroglarci dicendoci che gli dovevamo ancora 50€ a fine soggiorno(avevamo saldato tutto all'arrivo) L'unica cosa positiva è che ci ha lasciato le chiavi del palazzo, rendendoci completamente indipendenti, e il giorno del check out abbiamo potuto usufruire della camera fino a sera. Se riuscite a trovare altro allo stesso prezzo sarà sicuramente meglio. ##### Verified traveller ### 10/10 Excellent #### Verified traveller 11 May 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sehr günstiges Hotel mit gutem Standard Wir waren auf der Suche nach einer günstigen Unterkunft in Florenz und entschieden uns für das Hotel Souvenir. Aufgrund der teils etwas negativen Bewertungen erwarteten wir uns nicht viel. Wir wurden angenehm überrascht. Der Besitzer (Andrea) hat uns sehr herzlich in Empfang genommen und gleich noch ein paar Tipps für den Aufenthalt gegeben. Das Zimmer mit Blick auf den Hof hinter dem Haus (siehe Foto) war sehr ruhig. Allgemeine Sauberkeit und Zimmerservice ließ keine Wünsche offen. Das Badezimmer war im Vergleich zu anderen italienischen Hotels dieser Kategorie sogar überdurchschnittlich gut eingerichtet. Weil es in anderen Bewertungen bemängelt wurde, hier unsere Erfahrung zum Check-In. Das Hotel hat nur ca. 10 Zimmer und der Besitzer ist nicht die ganze Zeit an der Rezeption. So auch als wir ankamen. Nach einem kurzem Anruf bei der Nummer, die an der Tür steht, kam er jedoch sofort aus seiner Wohnung zwei Stockwerke über dem Hotel. Das war also gar kein Problem. Fazit: Hotel mit sehr gutem Preis–Leistungsverhältnis, guter Lage und sehr freundlichem Personal ##### Verified traveller ### 2/10 Terrible #### Verified traveller 1 Feb 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not open when we arrived.. had to stay elsewhere. We got to the hotel about about 3:30 and no one was there to let us in. The door was locked and although we stood there and rang the bell for 1/2 an hour no one responded. We had to make other arrangements and are now staying at another hotel. The Souvenir hotel entrance is disgusting and dirty...I can't imagine what was on the other side of the door. I went back later and rang the bell again and no one answered then either. This hotel should not be in your list of accommodations. It truly is unbelievable. Then we got home we found they had charged us for 2 nights. Although we complained to hotels.com we have not heard back from them. ##### Verified traveller ### 6/10 Okay #### Verified traveller 21 Oct 2012 Liked: Property conditions & facilities #### Preiswertes Hotel für Anspruchslose Nettes, preiswertes Hotel in toller Lage. Zimmer war sehr ruhig. Bad im Zimmer war im guten Zustand. 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