First, ignore the email insisting that you follow only their directions to the hotel unless you're starting at the main exit from the train station. From the airport tram, you're opposite the very back corner of the station and over the road-it's 10 minutes to their starting point, and then the directions are just nonsensical. Just get off the tram, the train station is ahead on your left. Walk to the front end of it and then go left onto Via Nazionale, then turn right down Via del Ariento (through the leather street market) to the end, then go left. Hotel is 100 metres down on the left.
No welcome, just a woman who demanded immediate payment of the city taxes, handed a room key and told the left is at the back. No map, no info on wifi, breakfast, nothing. Room is small-ish, with ferocious AC that didn't seem to recognise the difference between a meat locker and a hotel room, no matter what I set it at. Turning it off didn't work, as it was quite hot and humid when i was there. Bathroom is tiny, with one of those miniscule corner showers that you can't move in with the doors closed-washing my hair meant constantly banging my elbows on the sides.
When I left, there was no one in reception-I wasn't too concerned as the charge had already hit my Amex and I'd paid the city tax in cash on arrival. Imagine my surprise to get a nasty message through hotels.com that they'd charged my Amex again, and not just for the room, but for the city tax. So now I'm fighting that. UGH