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Florence
Florence
Santa Maria Novella
Santa Maria Novella
Hotel
Hotel
Free WiFi
Free WiFi
Air conditioned
Air conditioned
Guest rating 4.5+
Guest rating 4.5+
Family-friendly
Family-friendly
4 star
4 star

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 410 out of 642 reviews
5 - Excellent 64%
Rating 4 - Good. 191 out of 642 reviews
4 - Good 30%
Rating 3 - Okay. 24 out of 642 reviews
3 - Okay 4%
Rating 2 - Poor. 9 out of 642 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 642 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly staff
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the train station and extremely clean!
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fair prices. Very convenient location as it's near the train station.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice, but mosquito problem.
We stayed as a couple at the Ambasciatori part of the hotel. The room was small, but comfortable. The second floor smells musty, like stale moisture, and so did the room. Sure enough, at night, we destroyed seven mosquitoes and there were many more, making it impossible to get a good sleep. After searching other reviews, it turns out that the mosquito issue is common. The room also needed more electrical outlets.
Stayed 1 night in Oct 2021