Title: Ape Rosa Relais Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=3729376&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ape Rosa Relais Tuscan-style bed & breakfast in Florence ## Photo gallery for Ape Rosa Relais ![Aerial view - Ape Rosa Relais (Florence)](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/502b3316.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Ape Rosa Relais (Florence)](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/aba7f1c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Ape Rosa Relais (Florence)](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/b87012e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Ape Rosa Relais (Florence)](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/aba93964.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, free WiFi, bed sheets - Ape Rosa Relais (Florence)](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/9857093e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Museo Stibbert and Careggi Hospital, Ape Rosa Relais provides a garden. Stay connected with free in-room WiFi. ## Reviews 8.2 Very good ## Popular amenities - Free Wi-Fi - Breakfast available - Parking available - Housekeeping £49 includes taxes & fees 8 Jan - 9 Jan ## Room options ### Check availability for these dates Tonight [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=3729376&PinnedHotelID=3729376&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Classic Double Room, Garden View ![View from room](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/9830e75b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, Garden View ### Highlights Heating Connecting rooms available LCD TV Hairdryer Bidet Desk Wardrobe Daily housekeeping - Sleeps 2 - 1 Double Bed ### View all photos for Superior Triple Room ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/9bf2f6ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Heating Connecting rooms available LCD TV Hairdryer Bidet Desk Wardrobe Daily housekeeping - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Superior Double Room ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3730000/3729400/3729376/0c10ef52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.0 Very good 1 review ### Highlights Heating Connecting rooms available Free cots/infant beds LCD TV Hairdryer Bidet Desk Wardrobe - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/14600/14583/20017c13_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Lungarno - Lungarno Collection Historic Centre of Florence - Spa - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 602 reviews £379 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Florence-Hotels-Hotel-Lungarno-Lungarno-Collection.h14583.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=0421ba9b-b30a-4dd0-8d7a-99c1ca1f4c1b&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/45800/45737/41c59520_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantic Palace Historic Centre of Florence - 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Free Wi-Fi - Outdoor space - Parking available - Housekeeping £193 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Florence-Hotels-ECO-URBAN-APARTMENT.h107457803.Hotel-Information?chkin=2026-2-5&chkout=2026-2-6&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=0421ba9b-b30a-4dd0-8d7a-99c1ca1f4c1b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Ape-Rosa-Relais.h3729376.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Ape-Rosa-Relais.h3729376.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.79687%2C11.25281&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8WWU8AQCpEe6rQs1LKGZDFtcjWg=) Via Dei Cappuccini 12, Florence, FI, 50134 #### What's nearby - Careggi Hospital \- 11 min walk \- 0.6 miles - Piazza Dalmazia \- 16 min walk \- 0.9 miles - Museo Stibbert \- 18 min walk \- 1.0 mile - Meyer Children's Hospital \- 5 min drive \- 1.6 miles - Fortezza da Basso \- 6 min drive \- 1.4 miles #### Getting around - Poggetto Tram Stop - 12 min walk - Florence Statuto Station - 16 min walk - Peretola Airport (FLR) - 22 min drive #### Restaurants - ‪Caldana - ‬11 min walk - ‪Pasticceria Bellucci - ‬11 min walk - ‪Rusticheria - ‬7 min walk - ‪Cipiglio - ‬15 min walk - ‪Verderame Poggetto - ‬9 min walk ## About this property ### Ape Rosa Relais Bed & breakfast near Careggi Hospital Located close to Museo Stibbert and Meyer Children's Hospital, Ape Rosa Relais provides a garden. Stay connected with free in-room WiFi. Other perks at this bed & breakfast include: - Local cuisine breakfast (surcharge), self-parking (surcharge) and express check-out - Express check-in, bike parking and outdoor furniture - Smoke-free property Room features All guest rooms at Ape Rosa Relais include amenities, such as free WiFi. Other amenities include: - Bidets, baths or showers and hairdryers - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/3000000/2530000/2528600/2528509/75a84c82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa La Stella - Casa per Ferie Le Cure - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 231 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=2528509&PinnedHotelID=2528509&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/92000000/91790000/91788700/91788696/33a088ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 'Re-Dama Hostel Careggi Rifredi - Breakfast included - Free Wi-Fi - Air-conditioning - Business services 9.4 Exceptional 43 reviews £78 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=91788696&PinnedHotelID=91788696&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, Balcony | Balcony](https://images.trvl-media.com/lodging/116000000/115340000/115335500/115335496/2d410c12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Corticina - 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Housekeeping 8.8 Excellent 37 reviews £87 includes taxes & fees 7 Jan - 8 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=7862626&PinnedHotelID=7862626&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Uncovered parking on site (EUR 10 per day) - Limited on-site self parking ### Food and drink - Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children ### Conveniences - Limited-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Outdoors - Garden - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Gravel flooring in public areas - Tile flooring in public areas - Upper floors accessible by stairs only ### More - 1 building - 2 floors - Built in 1700 - Mosquito nets - Smoke-free property - Tuscan architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV ### More - Access via exterior corridors - Connecting rooms available - Desk - Heating - Mobile key entry ## Policies ### Check-in Check-in start time: 1:30 PM; check-in end time: 3:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM A late check-out fee will be charged Express check-out available ### Special check-in instructions The front desk is open daily from 10:00 AM - 3:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking Guests are required to download the property's Vikey mobile app before check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests should notify this property in advance of their anticipated arrival time. ### Access methods Front desk (limited hours), smart lock ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: from approximately EUR 10.00 for adults and from EUR 10.00 for children - Uncovered self-parking fee: EUR 10.00 per day - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts major credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Relais Villa Ape Rosa Relais Villa Ape Rosa B&B Relais Villa Ape Rosa B&B Florence Relais Villa Ape Rosa Florence Villa Ape Rosa Relais Ape Rosa Relais Florence Ape Rosa Relais Bed & breakfast Ape Rosa Relais Bed & breakfast Florence ## Frequently asked questions ### Is Ape Rosa Relais pet-friendly? ### How much does it cost to stay at Ape Rosa Relais? ### How much is parking at Ape Rosa Relais? ### What time is check-in at Ape Rosa Relais? ### What time is check-out at Ape Rosa Relais? ### Where is Ape Rosa Relais located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ape Rosa Relais Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.8 Location ### 8.4 Staff & service ### 9.6 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 34 8 - Good 40 6 - Okay 16 4 - Poor 4 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Marc-Andre 5 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was perfect ##### Marc-Andre Stayed 3 nights in Apr 2025 ### 8/10 Good #### Dashnor 18 Jul 2025 Liked: Cleanliness, staff & service, amenities Reception girl ( sorry I forgot the name) was really awesome. She contacted us on WhatsApp to many times and then she makes easy for us. Thank you! ##### Dashnor Stayed 1 night in Jul 2025 ### 8/10 Good #### Edith 14 Apr 2025 Liked: Cleanliness, property conditions & facilities Accommodation on Expedia but NO reply from host regarding my booking; despite a number of messages sent. Warning that driving through the entrance gate is challenging; and is only possible with a small vehicle. The villa is charming, old world with a lovely garden and nice breakfast. Spacious room and has a lovely bath tub. Good value for anyone needing to be near Careggi hospital❣️ ##### Edith Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Erika 13 Nov 2025 Disliked: Cleanliness We were so excited for our stay at Ape Rosa, as my mother is from Florence and used to live nearby. The place definitely has classic Italian charm and is in a fantastic setting. However, we discovered so many issues that we had to check out after only one night. The bathroom had dozens of ants, both dead and alive, primarily in the shower so we couldn’t use the shower unless we wanted to step all over ants. We were also concerned about keeping any food in the room or in our bags because of the ants. Above the shower were 6” long cobwebs full of dead insects. The floors were filthy and had very clearly not been cleaned properly. The wardrobe doors were so worn out that they were nearly impossible to open or close. There were no drawers in the room save for 4 small ones in the nightstands, 3 of which had no knobs rendering them entirely useless and leaving us with one drawer that was an inch and a half deep. We specifically booked a room with two beds and were very frustrated to discover at 10pm that one bed had no sheets at all. The coverlet of the other bed had visible stains across it. The mattress on the only bed with sheets was sloped to each side, so you’d slide to the edges during the night. Staff were unconcerned about the issues which clearly speak to persistent subpar cleanliness and maintenance. To top it off, they refused to provide any sort of refund. Take your money elsewhere. ![](https://a.travel-assets.com/ugc/hotel-reviews/f02e45d5-09df-405a-8c61-85af520b0475-1763073262194.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b41c4271-8589-4cbf-aabc-6d993f21a482-1763073265438.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3fd5d9fc-a631-4af9-a2d3-5b6a61382aaa-1763073257494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ae405dba-abcd-4374-a091-1914a7dbf336-1763073320286.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erika Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Mathias 3 Aug 2025 Liked: Cleanliness, staff & service #### Ok Generelt sett var dette en fin overnatting. Men det er flere ting som gjorde denne opplevelsen ikke så bra. Første kveld/natt var det ikke noe vann i hverken vask eller toalett. (Noe vi fikk beklagelse for dagen etter), det var problemer med låsen på døren til rommet noe som ble litt styr. Hårføneren fungerte ikke og det var nærmest umulig å dusje i badekaret når dusjhodet sprutet i alle retninger. Hotellet var koselig, det hadde en gammeldags og god vibe. Låsesystemene med app var kult (så lenge det fungerte) Frokosten er ok, lite utvalg. Vær forberedt på at man må gå litt til trikken (tung oppoverbakke) ##### Mathias Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Eugenio 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A parte la mancanza dell’ascensore , normale in una villa del 600, é tranquilla e sicura, comoda ed é garantito il parcheggio interno. Ottima colazione ##### Eugenio Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Klein 11 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugnt läge Lugnt läge med bussen till centrum strax utanför.Varit här en gång tidigare och kommer säkert komma tillbaka.Mycket charmigt med trevliga ägare/personal. ##### Klein Stayed 3 nights in Jun 2018 ### 8/10 Good #### Verified traveller 30 Mar 2018 Liked: Staff & service, room comfort #### La location è bella un'oasi di verde in città A due passi dal Careggi le stanze belle, la colazione da rivedere scomodo l'ingresso al parcheggio, il personale cortese da rivendere la connessione Internet lenta e poco stabile ma nel complesso buono ##### Verified traveller Stayed 3 nights in Mar 2018 ### 8/10 Good #### Marina 28 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buon rapporto qualità/prezzo ##### Marina Stayed 1 night in Feb 2018 ### 10/10 Excellent #### Verified traveller 27 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### vicino al centro immerso nel verde, un sogno bello ci sarebbe piaciuto restare molto di più...la prossima volta sicuramente ##### Verified traveller Stayed 2 nights in Oct 2017 ### 10/10 Excellent #### Verified traveller 10 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### war toll Eine tolle Atmosphäre mit sehr freundlichem Personal machten den Aufenthalt in diesem Hotel zu einem Erlebnis.Immer wieder gerne. ##### Verified traveller Stayed 1 night in Oct 2017 ### 8/10 Good #### Verified traveller 28 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I arrived after 7:30 and it was raining. The owner was at the reception and was very helpful, with indications of restaurants and other important information for the area. ##### Verified traveller Stayed 2 nights in Sep 2017 ### 6/10 Okay #### betti, bad aussee 21 Sept 2017 Disliked: Cleanliness, room comfort #### Lovely old villa( old house) Sadly we had no old room as in pics, as not in the main house.. Very small and just functional bathroom, Bed size good but not soft enough, Room cleaning every day was without washing or sweeping the floor, Breakfast was all right for italian style, good products, small variety... sadly no fresh bread from the bakery... Parking on sight is spacious. 6 € a day! For walking too far from town, bus is around the corner, or bike as we did... ##### betti Stayed 3 nights in Sep 2017 ### 6/10 Okay #### julie 21 Aug 2017 Liked: Cleanliness #### Décevant Arrivée difficile,une fois 20 h personne,Ni de réponse au téléphone,il n'y avait pas moyen de les atteindre! Heureusement un couple de François,y logeant nous ont aidé à trouver le propriétaire qui ne trouvait pas notre réservation que nous avions déjà payée ! Le lendemain rencontre avec sa femme (aucune diplomatie,pas très sympathique) en plus il y avait également des suppléments : leur parking payant ! Et pour notre chien aussi.Donc nous sommes partis déçu ##### julie Stayed 2 nights in Aug 2017 ### 8/10 Good #### Francesco 6 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Corto soggiorno Soggiorno piacevole struttura che avrebbe bisogno di un po' più di cura nella parte esterna Buona la colazione, ottima la gestione, personale disponibile. Posizione eccellente ##### Francesco Stayed 1 night in Aug 2017 ### 8/10 Good #### Deepak 3 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was good but faced issue going to and fro from city center/railway station as there is bus number 4 which runs and it was always late. ##### Deepak ### 4/10 Poor #### J, London 29 Oct 2016 Liked: Property conditions & facilities Disliked: Staff & service, room comfort #### Awful - Extremely Rude Staff Our service here was terrible. Firstly I was asked to stay in a smaller room to the one I booked for the first night, then the next morning after packing up and checking out of this room, I was told I couldn’t go into my booked room because people were sleeping in it (even though I had booked it from the night before). I then went to work (the reason I came to Florence) but was emailed to come back from work to get my room keys otherwise staff would go out and I wouldn't be able to access my room. I was told we could not use the heating (even though it was freezing cold in the room) because it was against the law. Two staff burst into our room the next morning when we were changing without knocking – they said they thought we were out. We were spoken to extremely rudely when we asked/complained about anything. In fact, at check-out they were extremely angry, practically shouting at us, telling us we must not know how to use keys properly or work the heater. They threatened to call the police when we asked to pay for the cheaper, smaller room for the first night rather than the apartment that we had paid for. The only thing they offered was a free breakfast on one morning (the owner made a point of telling me to include this in the review as she was worrried about our negative review), but this didn’t cover the difference in price between the two rooms, and nowhere near made up for the bad service, rudeness and insulting language. I would highly recommend not staying here. ##### J ### 8/10 Good #### Dan, Paris 3 Oct 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hôtel au calme mais facilement accessible par bus nous avons passé 3 nuit dans cet hôtel accueillant. pour le dernier nous avions notre avion le soir et avons pu laisser nos bagages à l'hôtel, la réception nous avait donné les codes d'entrée du portail et de l'hôtel ##### Dan ### 6/10 Okay #### Verified traveller 27 Sept 2016 Disliked: Staff & service, property conditions & facilities #### El trato personal nos gusto menos que la ubicacion El trato personal no fue gentil. Esta muy alejado de los puntos de interes ##### Verified traveller ### 4/10 Poor #### Verified traveller 6 Sept 2016 Disliked: Cleanliness, property conditions & facilities #### Es war einmal Die Lage des Hotels ist schön. Buslinie fast vor dem Haus. Das Haus an sich mit dem grossen Garten könnte eine Perle sein, wenn es gepflegter wäre. Die Besitzer sind nett und freundlich aber es fehlt leider das professionelle. Die Villa wurde vor Jahren renoviert. Leider unfachmännisch. Die jetzt vorhandenen Mängel unvermeidlich. Die Liste ist gross. Angefangen bei den verrosteten Gartenmmöbel, allen Böden im Haus, die zwar gesaugt werden aber schon ewig keine Reinigungsmittel mehr gesehen haben, bis hin zu Schimmel in der Dusche, durch Staub verstopfter Badlüfter, verdreckten Klimanlagen und klemmender Toilettenspülung. Die Bilder sprechen eine deutliche Sprache. ##### Verified traveller ### 2/10 Terrible #### Pasquale, California 22 Jul 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointing It was disappointing, not like the photos on the web site. The outdoor lacked enough lounge chairs and the only two were dirty. If the landscaping on the property had been done properly it would have been a very attractive garden. Our room was dark and noisy because was facing the street on the ground level, the small shower had no place to put the soap and the soap was really tiny. The breakfast was below average. We needed five different keys to move around the property, to open two gates and three doors, not fun to carry around sightseeing and shopping. Overall inconvenient and not restful as it looked on the photos. ##### Pasquale ### 10/10 Excellent #### Nadine, Grosseto 22 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Villa meravigliosa. Vasca Idromassaggio top Servizio top!! ##### Nadine ### 8/10 Good #### Norbert, Düsseldorf 23 Apr 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Schönes Haus mit Garten in ruhiger Umgebung Schöne, ruhige Umgebung auf Anhöhe ausserhalb des Zentrums. Leicht zu erreichen mit Bus. Haltestelle in unmittelbarer Nähe. Schöner Garten zum Entspannen. ##### Norbert ### 4/10 Poor #### Verified traveller 19 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Insoddisfatti il b&b è situato in una bella zona in collina con molto verde attorno, ma troppe cose lasciano davvero senza parole:il parcheggio che doveva essere gratuito, interno alla struttura, è invece a pagamento, il bagno senza bidè (cosa davvero scomoda) ma soprattutto pieno di formiche, davvero tante. ovviamente vagano per la stanza, nel piatto doccia e in ogni dove. Davvero un cosa brutta e poco gradevole. Prezzo non conveniente per essere un B&b, ovviamente colazione non inclusa. ##### Verified traveller ### 8/10 Good #### Ana E, Huddersfield 16 Mar 2016 Liked: Staff & service, room comfort Hubo un problema ajeno al hotel, hormigas, en la habitacion que nos daron y el dueño nos cambio de habitacion y nos dio ina mas grande. ##### Ana E ## Expedia's Latest Trends ### Hotels > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.co.uk/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [Hotel Cantoria](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cantoria.h10939902.Hotel-Information) > > [AC Hotel Firenze by Marriott](https://www.expedia.co.uk/Florence-Hotels-AC-Hotel-Firenze-By-Marriott.h1593256.Hotel-Information) > > [Bernini Palace](https://www.expedia.co.uk/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [Forte16 View & Spa](https://www.expedia.co.uk/Florence-Hotels-Forte16.h8071708.Hotel-Information) > > [Monna Lisa](https://www.expedia.co.uk/Florence-Hotels-Hotel-Monna-Lisa.h1230.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [IQ Hotel Firenze](https://www.expedia.co.uk/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Hotel Machiavelli Palace](https://www.expedia.co.uk/Florence-Hotels-Hotel-Machiavelli-Palace.h521248.Hotel-Information) > > [QK Costa58 Home Tower](https://www.expedia.co.uk/Florence-Hotels-QK-Costa58-Home-Tower.h21056347.Hotel-Information) > > [Hotel Berchielli](https://www.expedia.co.uk/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Casual Rinascimento Firenze Hotel](https://www.expedia.co.uk/Florence-Hotels-Casual-Rinascimento-Firenze-SPA.h89410886.Hotel-Information) > > [Hotel Accademia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Accademia.h1492705.Hotel-Information) > > [Le Stanze del Duomo](https://www.expedia.co.uk/Florence-Hotels-Le-Stanze-Del-Duomo.h7519914.Hotel-Information) > > [Mercure Firenze Centro](https://www.expedia.co.uk/Florence-Hotels-Mercure-Firenze-Centro.h9727633.Hotel-Information) > > [Hotel Centrale](https://www.expedia.co.uk/Florence-Hotels-Relais-Hotel-Centrale-Residenza-D-Epoca.h2066602.Hotel-Information) > > [Hotel Kraft](https://www.expedia.co.uk/Florence-Hotels-Hotel-Kraft.h27795.Hotel-Information) > > [Hotel Ville sull'Arno](https://www.expedia.co.uk/Florence-Hotels-Hotel-Ville-SullArno.h521255.Hotel-Information) > > [Hotel Continentale - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Continentale-Lungarno-Collection.h905768.Hotel-Information) > > [Residenza D'Epoca Palazzo Galletti](https://www.expedia.co.uk/Florence-Hotels-Residenza-DEpoca-Palazzo-Galletti.h1851785.Hotel-Information) > > [ Hotel Calimala Florence](https://www.expedia.co.uk/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Il Rivalta - Place of Charme](https://www.expedia.co.uk/Florence-Hotels-Alfieri-Signature-Suites.h45790281.Hotel-Information) > > [Grand Hotel Adriatico](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Adriatico.h21881.Hotel-Information) > > [Corona D'italia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [MH Florence Hotel & Spa](https://www.expedia.co.uk/Florence-Hotels-MH-Florence-Hotel-Spa.h13066303.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.co.uk/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [Cerretani Hotel Firenze - MGallery Collection](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cerretani-Mgallery-Collection.h2345.Hotel-Information) > > [Hotel Santa Maria Novella](https://www.expedia.co.uk/Florence-Hotels-Hotel-Santa-Maria-Novella.h920451.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information) ---