We arrived late afternoon and the young lady on the desk was very welcoming with very good English (bonus as our Italian is practically non existent). There are four hotels in the building one on each floor and all use the one reception on the ground floor. Anna's is on the 2nd floor no lift so if you have mobility problems this is probably not for you. Our room was a good size, clean and functional. Lets face it if you are doing Florence in three days you are not going to be spending much time in the room. The bathroom had a decent shower in a good sized cubicle, wc, bidet and sink. Hot water was in good supply and there was a heated towel rail. We used the breakfast room which is located in one of the other hotels on the same floor. This room needs a serious update its clean and that is the best I can say about it. Breakfast was typical continental, coffee and juice from dispensing machines, cheese, ham, good choice of bread rolls, cake & croissants, fruit and yoghurt. Nice breakfast shame about the surroundings. Two of our three days we ate in there alone not even any staff and in our third day it was packed how they manage in high season I can't imagine as there are only 4/5 tables. Good wifi. Would recommend a stay if you are looking for budget accommodation.