Search Hotels Near First Presbyterian Church, Austin

"My son and I stayed in Room 246 on 3/13. It was an awful experience due to unbearable noise and shocking customer service. At 4 AM, a massive humming noise from an outside AC unit jolted me awake, making it impossible to sleep. At 6 AM, I went to the lobby with an audio recording of the noise. The night manager, Jessica, completely brushed me off. We were extending our stay, so I asked to be moved and requested one free night for the total lack of sleep. She flat-out refused, offering only a free breakfast, and incredibly blamed me for not complaining before going to bed! How could I predict a 4 AM noise issue? Instead of helping an exhausted guest, Jessica was hostile and unprofessional. When I waved at the desk clerk to give me a second while I walked over to her, she snapped, calling me "rude" for not saying "please wait." I admit I raised my voice out of pure frustration because she was being so completely unreasonable. I gave up and tried to leave for coffee at 6:40 AM. Because valet doesn't start until 7 AM, the desk handed me my keys. I searched the lot but couldn't find my car. It turns out it was locked in a private back lot—something I was NEVER told. I paid $40 for valet, only to be stranded. When valet finally arrived at 7 AM, it took another 20 minutes to get my car! The daytime manager later apologized and offered Marriott points, but it doesn't excuse the sleepless night, the $40 valet trap, or Jessica’s horrific attitude."

"The room was great, and very good breakfast."

"Clean room, very nice staff. "

"Quiet and clean"

"Room was clean, the breakfast was ok. staff were polite and supportive."

"Everything was perfect!"

"I enjoyed my stay as the hotel was pet friendly and I had my Cavapoo with me. My only disappointment was the fact that the elevator was not working. "

"Great everything. Hot tub. Staff. Restaurant. Walking paths. Amy’s Ice Cream close by. "

"The beds are small and the matters are hard. Woke up with back pain. "