4/10 Poor
Cynthia
Travelled with group
28 Apr 2024
Disliked: Amenities
I made the reservations in February and received a confirmation. My credit card was charged which surprised me - the other riads want to be paid in cash. When we arrived, we were told they over booked - and were going to find us another riad close by. They found me a place; offered us apologies and lunch the next day (we were going to be out sight seeing); we were told the second riad would have us for the full 3 nights although the first room was not entirely what we wanted- but they were doing the best they could. We found out approximately 10pm the second night that we were being moved to yet another riad….the Andalous manager apologized; over the phone said he was going to stop by the next morning and tell us where we were going- he did not.show (apparently he went to Casablanca to pick up other guests) and did not communicate with the Alcazar folks about where we were going. Our bags were sitting by the reception desk. I guess the manager of the Alcazar was able to reach the manager from the Andalous; he sent a colleague to retrieve us and walk us over to Riad Sucrier. She tried to explain that it was a problem with Expedia and mis communication with booking. The whole experience with Andalous was a mess; I didn't appreciate moving twice and the lack of communication.
Cynthia
Stayed 3 nights in Apr 2024