Title: Palais Sheherazade & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1337867&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palais Sheherazade & Spa Travelers can unwind with a sports massage, savor authentic Moroccan cuisine, and explore the ancient city with helpful concierge services ## Photo gallery for Palais Sheherazade & Spa ![Indoor pool, outdoor pool - Palais Sheherazade & Spa (Fes)](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/0085fbeb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Palais Sheherazade & Spa (Fes)](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/b90509bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ambassador Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar - Palais Sheherazade & Spa (Fes)](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/6f05bf12.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot tub, Turkish bath/hammam, body treatments, hydrotherapy - Palais Sheherazade & Spa (Fes)](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/66863f80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; Moroccan cuisine - Palais Sheherazade & Spa (Fes)](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/dbc85112.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palais Sheherazade & Spa in Fes El Bali offers rejuvenating body treatments at SSPA FES ANNE SEMONIN. Enjoy rooftop terrace views while dining at two Moroccan cuisine restaurants. This luxury riad includes free breakfast, a coffee shop, garden, and pools. ## Reviews 8.0 Very good ## Popular amenities - Pool - Breakfast included - Spa - Free Wi-Fi - Restaurant - Air-conditioning £155 includes taxes & fees 27 Dec - 28 Dec ## Room options ### Check availability for these dates Tonight [Dec 22 - Dec 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1337867&PinnedHotelID=1337867&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Junior Suite ![Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/e4a7a9e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 7.4 Good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Separate bedroom Premium bedding - 323 sq ft - 1 bedroom - Resort view - Sleeps 3 - 1 Double Bed ### View all photos for Senior Suite ![Senior Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/f6ece78c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Separate bedroom Premium bedding - 484 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Ambassador Suite ![Ambassador Suite | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/ca5b5b81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Suite ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian bed sheets - 592 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite Vizir ![Suite Vizir | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/a3e2a922.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Vizir ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Separate bedroom Premium bedding - 753 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Royal Suite ![Royal Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337867/8b815543.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite ### Highlights Soundproofed Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Frette Italian bed sheets Separate bedroom - 1022 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFes-Hotels-Palais-Sheherazade-Spa.h1337867.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFes-Hotels-Palais-Sheherazade-Spa.h1337867.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.05863%2C-4.98078&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xZdh9VAGkPxU_7ieXG7BvKLYrqc=) 23 Arsat Beniss Douh, Medina, Fes, 30200 #### What's nearby - Blue Gate \- 8 min walk \- 0.5 miles - Bou Inania Madrasa \- 8 min walk \- 0.5 miles - Place Bou Jeloud \- 10 min walk \- 0.5 miles - University of Al Quaraouiyine \- 13 min walk \- 0.7 miles - Zaouia Sidi Ahmed Tijani \- 13 min walk \- 0.7 miles #### Getting around - Fes Station - 9 min drive - Fes (FEZ-Saiss) - 31 min drive #### Restaurants - ‪La Terrassa Fes Blue Gate - ‬8 min walk - ‪Veggie Pause - ‬6 min walk - ‪Cafe Mounia - ‬4 min walk - ‪Kasr Annoujoum - ‬7 min walk - ‪Cafe Firdaws - ‬5 min walk ## About this property ### Palais Sheherazade & Spa Luxury boutique riad located in Fes El Bali Consider a stay at Palais Sheherazade & Spa and take advantage of free continental breakfast, a poolside bar and a rooftop terrace. Indulge in a body treatment, a sports massage and a facial at Spa Anne Semonin, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Moroccan cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An indoor pool and an outdoor pool - Self-parking (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information - 1 meeting room, multilingual staff and luggage storage - A 24-hour front desk, a computer station and concierge services Room features All guest rooms at Palais Sheherazade & Spa feature thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Extra amenities include: - Frette Italian sheets and free cots/infant beds - Bathrooms with designer toiletries and bidets - Flat-screen TVs with premium channels - Daily housekeeping and phones ## Similar properties ![Suite (Ambassador) | Pool | Indoor pool](https://images.trvl-media.com/lodging/2000000/1590000/1584300/1584272/0353987f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Arabesque Fes El Bali - Pool - Spa - Free Wi-Fi - Restaurant 8.0 Very good 111 reviews £144 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1584272&PinnedHotelID=1584272&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2550000/2541000/2540954/c9e8a3b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad El Amine Fès - Historic Hotels Worldwide Fes El Bali - Pool - Spa - Pet-friendly - Free Wi-Fi 8.8 Excellent 132 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=2540954&PinnedHotelID=2540954&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1360000/1354000/1353985/b24fc111.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Maison Bleue And Spa Fes El Bali - Pool - Spa - Pet-friendly - Free Wi-Fi 9.4 Exceptional 59 reviews £213 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1353985&PinnedHotelID=1353985&HadPinnedHotel=true®ionId=-1&adults=2) ![City view](https://images.trvl-media.com/lodging/11000000/10210000/10203800/10203794/5cdc1582.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Karawan Riad Fes El Bali - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 66 reviews £321 includes taxes & fees 17 Jan - 18 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=10203794&PinnedHotelID=10203794&HadPinnedHotel=true®ionId=-1&adults=2) ![Ambassador Suite | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6830000/6820700/6820690/336cffe6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palais Ommeyad Suites & Spa Fes El Bali - Pool - Breakfast included - Spa - Parking included 7.4 Good 18 reviews £147 includes taxes & fees 18 Jan - 19 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=6820690&PinnedHotelID=6820690&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/27000000/26450000/26446600/26446574/8bdf598e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Mayfez Suites & Spa Fes El Bali - Pool - Spa - Free Wi-Fi - Restaurant 9.8 Exceptional 55 reviews £526 includes taxes & fees 26 Dec - 27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=26446574&PinnedHotelID=26446574&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Moroccan cuisine, al fresco dining ](https://images.trvl-media.com/lodging/4000000/3870000/3869800/3869716/56340b05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad El Yacout Fes El Bali - Pool - Spa - Free Wi-Fi - Restaurant 9.2 Wonderful 101 reviews £145 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=3869716&PinnedHotelID=3869716&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1380000/1376500/1376449/190c65c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Fès - Relais & Châteaux Fes El Bali - Pool - Spa - Free Wi-Fi - Restaurant 9.4 Exceptional 274 reviews £185 includes taxes & fees 21 Jan - 22 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1376449&PinnedHotelID=1376449&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/7000000/6680000/6675300/6675225/f1a631e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sahrai Ville Nouvelle - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 265 reviews £202 includes taxes & fees 22 Jan - 23 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=6675225&PinnedHotelID=6675225&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4480000/4478700/4478683/b45cdb2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Said Fes El Bali - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.0 Wonderful 42 reviews £115 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=4478683&PinnedHotelID=4478683&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking; reservations required - Return airport shuttle (surcharge) - 24-hour train station pick-up shuttle (surcharge) - Train station shuttle on request - Parking on site (MAD 20 per day) - Limited on-site self parking ### Food and drink - Free continental breakfast available daily 8:00 AM to 11:00 AM - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Gastronomique marocain - Restaurant panoramique ### Things to do - Full-service spa - Indoor pool - Library - Outdoor pool - Steam room ### Family friendly - In-room cot - Indoor pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Computer station - Meeting room ### Outdoors - Garden - Rooftop terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sports massages - Turkish bath ### Accessibility - No lift ### More - 2 buildings - 3 floors - Designated smoking areas - Traditional architecture ## Room amenities ### Bedroom - Free cot - Frette Italian sheets ### Bathroom - Bidet - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00 - New Year's Eve (31 December) Gala Dinner per adult: MAD 1200 - New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old) - A tax is imposed by the city: MAD 41.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Self-parking fee: MAD 20 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property A car is required for transport to and from this property ### Property is also known as Palais Sheherazade Palais Sheherazade Fes Palais Sheherazade Hotel Palais Sheherazade Hotel Fes Riad Sheherazade Fes Riad Sheherazade Hotel Fes Palais Sheherazade & Spa Fes Palais Sheherazade & Spa Riad Palais Sheherazade & Spa Riad Fes ## Frequently asked questions ### Does Palais Sheherazade & Spa have a pool? ### How much does it cost to stay at Palais Sheherazade & Spa? ### Is Palais Sheherazade & Spa pet-friendly? ### How much is parking at Palais Sheherazade & Spa? ### What time is check-in at Palais Sheherazade & Spa? ### What time is check-out at Palais Sheherazade & Spa? ### Does Palais Sheherazade & Spa provide a shuttle to the airport? ### Where is Palais Sheherazade & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palais Sheherazade & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.6 Location ### 8.0 Staff & service ### 6.6 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 90 8 - Good 35 6 - Okay 23 4 - Poor 18 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Georgia 29 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave. ##### Georgia Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Antonio 14 Nov 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking. ##### Antonio Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Georgia 6 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure. ##### Georgia Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Georgia 12 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is a treasure! ##### Georgia Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### sara 24 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful building , mosaic , tiles etc ##### sara Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Georgia 15 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Truly this is a gem in Morocco! ##### Georgia Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Robin 1 May 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building. ##### Robin Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Georgia 17 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub. ##### Georgia Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Javier 12 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!! ##### Javier Stayed 2 nights in May 2024 ### 10/10 Excellent #### Karl 22 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent service ##### Karl Stayed 3 nights in Sep 2023 ### 4/10 Poor #### JOSE E 31 Dec 2023 Disliked: Property conditions & facilities, room comfort #### Palace in ruins This was a magnificent palace but today is a wreckage ##### JOSE E Stayed 1 night in Dec 2023 ### 6/10 Okay #### Sarita 7 Jan 2025 Liked: Cleanliness, amenities This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience. ##### Sarita Stayed 2 nights in Dec 2024 ### 8/10 Good #### Mursheda 15 Jun 2024 Liked: Cleanliness, staff & service, amenities The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance. ##### Mursheda Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### Adrien 26 Mar 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste! ##### Adrien Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Alanna 1 Oct 2022 Disliked: Staff & service Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking. ##### Alanna Stayed 2 nights in Sep 2022 ### 2/10 Terrible #### Christine 23 Jun 2025 Disliked: Amenities Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025 ##### Christine Stayed 5 nights in Jun 2025 ### 4/10 Poor #### JULIEN 26 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel en déclin : c'est vraiment dommage ! Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés ##### JULIEN Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Rachid 6 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Das Personal war Super nett hilfsbereit von allem Mohamed. ##### Rachid Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Georgia 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing. ##### Georgia Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Yassine 29 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Je ne comprends pas comment se hotel est 5 étoiles c,est impossible ##### Yassine Stayed 1 night in Jul 2024 ### 6/10 Okay #### SYLVAIN 4 May 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Le Titanic . Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive . ##### SYLVAIN Stayed 10 nights in Apr 2024 ### 2/10 Terrible #### CASTAGNA 30 Apr 2024 #### Andate altrove Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile ##### CASTAGNA Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Michael 24 May 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### schönes aber unsauberes haus ohne führung positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig. ##### Michael Stayed 3 nights in May 2023 ### 2/10 Terrible #### Christian 28 Mar 2023 Disliked: Cleanliness, property conditions & facilities Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!! ##### Christian Stayed 3 nights in Mar 2023 ### 6/10 Okay #### cathy 27 Mar 2023 Disliked: Cleanliness un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière . ##### cathy Stayed 3 nights in Mar 2023 ## Expedia's Latest Trends ### Hotels > [Hotels in Corstorphine](https://www.expedia.co.uk/Corstorphine-Edinburgh-Hotels.0-n179559-0.Travel-Guide-Filter-Hotels) > > [InterContinental Rome Ambasciatori Palace by IHG](https://www.expedia.co.uk/Rome-Hotels-InterContinental-Rome-Ambasciatori-Palace.h14529.Hotel-Information) > > [Chaba Cabana Beach Resort](https://www.expedia.co.uk/Koh-Samui-Hotels-Chaba-Cabana-Beach-Resort.h1101028.Hotel-Information) > > [Vakkaru Maldives](https://www.expedia.co.uk/Vakkaru-Hotels-Vakkaru-Maldives.h18646459.Hotel-Information) > > [Fes Marriott Hotel Jnan Palace](https://www.expedia.co.uk/Fes-Hotels-Fes-Marriott-Hotel-Jnan-Palace.h1352540.Hotel-Information) > > [Barceló Fès Medina](https://www.expedia.co.uk/Fes-Hotels-Barcelo-Fes-Medina.h4668670.Hotel-Information) > > [Beach Resorts & Hotels in Tirana](https://www.expedia.co.uk/Tirana-Hotels-Beach-Hotels.0-0-d3433-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Sunshine Coast](https://www.expedia.co.uk/Sunshine-Coast-Hotels.d180069.Travel-Guide-Hotels) > > [5 Star Hotels in Benin City](https://www.expedia.co.uk/5Star-Benin-City-Hotels.s50-0-d642.Travel-Guide-Filter-Hotels) > > [Hotels in Criccieth](https://www.expedia.co.uk/Criccieth-Hotels.d55287.Travel-Guide-Hotels) > > [Pensions Munich](https://www.expedia.co.uk/Munich-Pensions.d179896-aaPensions.Travel-Guide-Accommodation) > > [Hotels with Parking in Totnes](https://www.expedia.co.uk/Totnes-Hotels-Hotel-With-Parking.0-0-d182673-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Hotels in New York](https://www.expedia.co.uk/New-York-Hotels.d178293.Travel-Guide-Hotels) > > [Park Rose Village](https://www.expedia.co.uk/Bridlington-Hotels-Park-Rose-Village.h41491070.Hotel-Information) > > [LasVegasSands Hotels in Las Vegas](https://www.expedia.co.uk/Las-Vegas-Hotels-Las-Vegas-Sands.0-0-d178276--bLasVegasSands.Travel-Guide-Filter-Hotels) > > [Valamar Tamaris Resort](https://www.expedia.co.uk/Tar-Vabriga-Hotels-Valamar-Tamaris-Resort.h1207019.Hotel-Information) ### Flights > [Flights from Johannesburg (JNB) to Gaborone (GBE)](https://www.expedia.co.uk/lp/flights/jnb/gbe/johannesburg-to-gaborone) > > [Flights from Pisa (PSA) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/psa/man/pisa-to-manchester) > > [Flights from Elche (ALC) to Seville (SVQ)](https://www.expedia.co.uk/lp/flights/alc/svq/alicante-to-seville) ### Cars ### Activities > [Things to do in Walvis Bay](https://www.expedia.co.uk/Things-To-Do-In-Walvis-Bay.d3838.Travel-Guide-Activities) ### Packages ### General > [Visit Malgrat de Mar](https://www.expedia.co.uk/Malgrat-De-Mar.dx6034179) > > [Visit Spitalfields](https://www.expedia.co.uk/London-Spitalfields.dx6144900) ---