Search Chalets in Eye

"Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!"

"The staff were very pleasant and helpful. Our room was 1st rate - having been upgraded to an executive room! The general feelfid not come over as a 4* establishment eg Staff attire was very casual and at times slovenly."

"lovely setting in the bucolic village of Wansford, elegant hotel with very well kept and attractive interior. Check in was great with a very helpful member of staff, full of information about the hotel and different dining styles. We had a great night in a comfortable room, well appointed. Our only problem was that the breakfast service was very slow. I understand that the service was very busy but from arrival to redelivery of our breakfast was over 3/4 of an hour, and some people who arrived after us were served before us. I guess that we were forgotten and staff thought that someone else was looking after us. When the breakfast did arrive it was very good. Sadly, the delayed service marred what would otherwise have been a great stay. If we return to the area we would saty again but try to ensure a speedier service for our breakfast."

"The room was spacious and clean, the staff were helpful and the facilities generally good. However, we hardly got any sleep because of noise. We could hear the people in the next room and one was snoring. A delivery lorry made the room shake at one point at around 4. Between 5 and 6am someone got up and clattered around very noisily. A bit later what were believed to be the cleaners made another noisy start and were outside our room having a loud conversation. So no sleep. Also, we had a meal, which was good, so we thought, but my wife had terrible upset stomach, diarrhea and vomiting!"

"Very decent for the price!"

"The buffet breakfast looked appealing at first, but unfortunately, most of the food was either cold or only lukewarm. The menu was the same each day, which quickly became repetitive. The pancakes and waffles were especially disappointing—cold and hard, which is not what you would expect. Additionally, serving syrup and toppings from open containers felt awkward and less than ideal. The rooms themselves were clean, which I appreciated, but there were several inconveniences. I had to request a mini fridge, and even then, it did not get very cold. There was no air conditioning, so I had to rely on opening the window for cooler air. Washcloths were also not provided initially and had to be requested. The gym appeared well-equipped, but it was closed for several days during my stay, which was frustrating. Dining was also underwhelming—the steak was thin and not worth the price, and honestly should be reconsidered for the menu. The pizza lacked flavor, and even small details like drinks at the bar fell short, with minimal ice and overall not meeting typical standards. Overall, while the property has potential and maintains cleanliness, there are several service and quality issues that need improvement to meet expectations."

"The parking on site was safe, staff excellent and breakfast - although not cooked was adequate and appropriate as a continental breakfast (expected a cooked breakfast)."

"Room very clean bed comfortable . Plenty of space for parking ideally situated for town centre . Will def use again when travel down from the north"

"Did not have a breakfast"