After I made the booking I received an email from the hotel stating the bar and restaurant would be closed for my overnight stay so after travelling 6 hrs from Edinburgh I found this unacceptable as this was not mentioned at the time of booking. Wasn’t met by any member of staff upon arrival even with social distancing regulations it is a necessary to make eye to eye contact in respect of this accommodation location set on top of the A1 and basic security needs. Main door to the accommodation was left open and by evening was was significantly colder so was shut by myself. My partner did not sleep as did not feel safe and the only contact was via text to somebody that was apparently looking after the accommodation on site.
The room needs a massive refurbishment and the floors are shockingly very uneven.