Search Hotels Near El Totumo Mud Volcano, Santa Catalina

"Rooms specially bathrooms need remodeling very soon. Noticed black mold that can be cleaned with products. There is no need to have it there. Besides that nice location. "

"VERY FAR away from Cartagena town though there are shuttles. I was part of large group so it was fine for me and noticed other large groups too. The cafe and room service was incredible. "

"The hotel has all the potential to be the best hotel in Cartagena. Great convenient location close to everything, its own beach, great swimming pools. However, it sad to see how poorly maintained the hotel is. It is falling apart. I would guess that the problem is poor management. - pools were dirty - the walls/ sides of the pools - room towels and sheets were thin and old - the walls of the building are falling apart - lack of paint. - gardens seem poor. - beach was dirty - the birds eat from your plates. Very uncomfortable. Very sad to see this is happening as the food, the people and the service were great. "

"I have stayed at this location many times in the past I’ve always had the same flight. Live out early check in and check out within within an hour both Denny also the listing said water and dryer as every place I’ve ever stayed in. Is that a washer and dryer this place had no dryer. They also list it as a full kitchen. I had no pan to cook in the oven. I had no towels when I arrived. I booked a room for two children two adults. I got two towels for all four guests. I asked for extra towels they bring me two more small towels towels not even big enough for an adult and then when I asked for more, they asked me why I needed more than four towels no towels in the kitchen to clean up no towels in the bathroom, hand towels no extra towels also only four pillows even though I booked for four guests, there’s an extra bedroom in the living room. There should be six pillows as there is also a sleeper sofa in the living room room, no extra pillows no extra sheets no extra blankets only a sheet on each bed and one extra blanket for the master bedroom. The kitchen was not fully equipped like many in the past many of the amenities in the past were not the same in this room I crushed my concern and nothing was done. Upon arrival. The room was so dirty food stains in the kitchen. My wife had to clean at the moment she arrived. She had to clean the entire apartment because it was so dirty and so nasty. Very disgusting not clean and like I said I’ve been at this same place six times prior"

"It was basic "

"The good was really good value and quality However my room was dripping water from The ceiling"

"Great pool, beach, food and service excellent. Rooms nice, beautiful plants. No sports facilities (in maintenance)"

"Very bad they cancel our room it was an upgrade to suite and we abandoned the property without enjoy even 1 hour we lost our money and they have inappropriate behavior, they invalidated our room key without let us know, after that we moved to another hotel and we lost the money Thanks Javier Puentes "

"Great property, very clean and accommodating! Front desk, security, Restaurant and food selection were great and so was the pool, bartender and beach area! Very quiet and Would definitely stay here again! "