Private beach, beach umbrellas, beach towels, beach volleyball

Reviews of The Chedi El Gouna

5 out of 5
The Chedi El Gouna
Hill Villas Road, El Tabah, El Gouna, Red Sea

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 36 reviews" "
Rating 8 - Good. 5 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Stayed 2 nights in Jan 2024
Response from Bahaa Radi on 30 Mar 2024
Dear Ms. Sandra thank you very much for your feedback about your stay at The Chedi El Gouna

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a very attentive staff.
Stayed 3 nights in Nov 2023
Response from Bahaa Radi on 30 Nov 2023
Dear Mr. JasonWe're so happy to hear that you had a wonderful stay! We appreciate your positive review and will share it with our team. We hope to see you again soon.

10/10 Excellent

Joseph Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice in El Gouna
Great hotel choice in El Gouna. Beach front rooms are nice, good facilities and reasonable prices. The beach is good and so are the pools. Service is very good, they are very attentive and have small gestures such as cleaning sunglasses and settings towels for you. The town is a short stroll away and offers a good choice of restaurants and bars.
Stayed 7 nights in Nov 2023
Response from Bahaa Radi on 20 Nov 2023
Dear Joseph Alexisthank you very much , hope see you again at The Chedi El Gouna

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel, clean with professional staff. Breakfast was good also dinner. Loved it
Stayed 1 night in Sep 2023
Response from Bahaa Radi on 17 Sept 2023
Dear Mr.Richard,Thank you so much for your kind review! We are so glad to hear that you had a wonderful experience at our hotel. We take pride in our clean and comfortable accommodations, our professional staff, and our delicious food, so it is always gratifying to hear that our guests appreciate our efforts.We are especially pleased to hear that you enjoyed our breakfast and dinner. and we are always happy to receive feedback on how we can improve our menu.Thank you again for choosing to stay with us. We hope that you will return to visit us again soon.Sincerely,

10/10 Excellent

ALBERT, DELRAY BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Chedi El Gouna was remarkable. So good, that we decided to extend our stay. The hotel grounds are impeccably maintained. Our room was a Beachfront room practically sitting on the beach sand. The entire staff has one priority: to please their guests! They are courteous, helpful and ready to go all out to satisfy their needs. The Chedi gets a 5 rating! We are recommending it to our friends and family! Paula and Albert Cohen
Stayed 7 nights in Aug 2023
Response from Bahaa Radi on 8 Sept 2023
Dear Mrs. Paula and Albert,Thank you so much for taking the time to write such a wonderful review of your stay at The Chedi El Gouna. We are so glad to hear that you had such a positive experience.We are particularly pleased that you mentioned the impeccable maintenance of our hotel grounds, the beachfront room, and the attentiveness and helpfulness of our staff. We take great pride in providing our guests with a truly memorable experience, and we are always working to improve.We are also happy to hear that you extended your stay. This is a testament to the quality of our hotel and the service we provide.We would like to thank the entire staff for their excellent service. We will be sure to pass on your compliments to them.We are grateful for your recommendation of The Chedi El Gouna to your friends and family. We hope to see you again soon.Bahaa RadiFront Office Manager

10/10 Excellent

Saliba

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Jul 2023
Response from Bahaa Radi on 29 Jul 2023
Dear Mrs. Saliba Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel, and we hope to have the pleasure to welcome you back again soon. Warm Regards The Chedi, El Gouna Team

10/10 Excellent

Ibrahim A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Chedi, El Gouna Team on 31 May 2023
Dear Mr. Ibrahim,Thank you for sharing your positive feedback with us.We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

10/10 Excellent

RAMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of best
Stayed 2 nights in Apr 2023
Response from The Chedi, El Gouna Team on 5 May 2023
Dear Mr. Ramy,Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

10/10 Excellent

Hiba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make each guest feel so special at this place. The attention you get is incredible. I can’t recall not one single mistake or imperfection. What's so special about, on top of cleanliness, is the staff’s performance and behaviour. Even though it was Ramadan and most of the staff were fasting, they were always super sweet, alert, dedicated and very hospitable. Fully functional and efficient despite the fast and the high temperature. Always smiling and offering you the best service. Super generous as well. They tend to pamper you with snacks every now and then unexpectedly (popcorn bucket, juices, fruits…). We didn’t have to complain once. Always smiling. Special thanks to ROMANI and Mahmoud at the reception, Mahmoud and Mostapha by the beach, Mohamad by the pool and beach house, and Amr for housekeeping, Kareem at the breakfast. I hope I did not forget anyone. Ask for the beach front room.
Stayed 3 nights in Apr 2023
Response from The Chedi, El Gouna Team on 21 Apr 2023
Dear Ms. Hiba,Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

10/10 Excellent

Agathagelos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property. A la carte dining is only available at Nihon. Otherwise a great place to unwind. Penthouse suites have incredible views.
Stayed 4 nights in Mar 2023
Response from Mahmoud Ahmed on 3 Apr 2023
Dear Valued Guest,warm greetings from the Chedi El Gouna.The management and team would like to thank you very much for your positive and very detailed evaluation. It is a pleasure for us to read that you enjoyed your holiday with us and that we were able to meet all your expectations. Thank you for sharing your experience.We hope to welcome you again soon and wish you all the best until then. Best regards,Hotel Management

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Whilst the quality of the food is good there is very limited options. In the evening the only options are a buffet (average quality) or Japanese (which is very good). Staff on the front desk are average. On three occasions they didn’t know answers to our questions and promised to come back to us and then didn’t. Further, we wanted to book the Japanese restaurant one evening and reception informed us it was fully booked. A few minutes later we walked to be restaurant and was told there is availability. Just seems the reception staff can’t be bothered, some are also arrogant.
Stayed 6 nights in Mar 2023
Response from Mahmoud Ahmed on 3 Apr 2023
Dear Mr. Sean,Thank you very much for your nice reply after your stay at The Chedi El Gouna.We are pleased to hear that we could exceed your expectations and that you liked our hotel.As well we are very thankful for your valued comments, which we have already took in consideration to improve our service. An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service.Guest satisfaction is our number one goal and there is nothing better than achieving that!The Chedi El Gouna Hotel team is looking forward to welcoming you again and hopes to meet your expectation once again.Best Regards,Hotel Managment

10/10 Excellent

Malcolm, BLOOMINGTON

Liked: Cleanliness, property conditions & facilities
Rooms were a little on the small size.
Stayed 6 nights in Mar 2023
Response from Elia Karam on 19 Mar 2023
Dear Mr. Malcom,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay at our hotel, and we hope to have the pleasure of welcoming you back again here soon.Warm RegardsHotel Management

10/10 Excellent

Sarah

Stayed 3 nights in Jan 2023
Response from Elia Karam on 11 Feb 2023
Thanks

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Beach Property
We stayed at this property less than one month after they opened and it was wonderful. The staff was very attentive and friendly. The resort was gorgeous. We highly recommend staying here if you are looking for a place to relax on / near the beach.
Stayed 2 nights in Jan 2023
Response from Elia Karam on 10 Jan 2023
Dear Mr. Josh,We truly appreciate your kind words and appraisals of our services, as we strive for excellence in those areas. It gives us great pleasure hearing we succeeded to do so!Warm RegardsHotel Management

6/10 Okay

Rana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property has just opened so the staff need more training. The building is an existing one and it was renovated so I think it could've been better. The breakfast area staff was really good, however, the pool and beach staff need intense training. The hotel has very little food choices. I would not stay there again.
Response from Elia Karam on 6 Jan 2023
Dear Ms. Rana,We highly appreciate your feedback and constructive suggestions you expressed here. Your opinion is valued and will be taken into consideration within our management team. Warm RegardsHotel Management

8/10 Good

Anna

Anlage ok, aber nicht mit den Chedis (Oman, Schweiz) zu vergleichen. Service im Restaurant nicht dem Standart gerecht
Stayed 5 nights in Apr 2024
Response from Bahaa Radi on 8 Apr 2024
Dear [Ms. Anna,Thank you for taking the time to share your feedback about your recent stay at The Chedi El Gouna.We are pleased to hear that you found our facilities to be satisfactory. However, we regret to learn that you were not fully satisfied with the service in our restaurant. Your feedback is very important to us, and we will take it into account as we continue to strive to improve our service standards.We would like to take this opportunity to apologize for any shortcomings you may have experienced during your stay. We understand that our service did not meet your expectations, and we sincerely regret any inconvenience or disappointment this may have caused.We would like to assure you that we are committed to providing our guests with the highest level of service and attention to detail. We will take your feedback very seriously and use it to improve our training and procedures.We hope that you will give us another chance to earn your trust and confidence. We would be grateful for the opportunity to welcome you back to The Chedi El Gouna in the future.

10/10 Excellent

Sandie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une perle à El Gouna, beau spa, belle salle sport, employés au petits soins, infrastructures de qualité , nourriture excellente. Je recommande
Stayed 7 nights in Mar 2024
Response from Bahaa Radi on 30 Mar 2024
Dear Sandie ,Thank you so much for your wonderful review of The Chedi El Gouna! We are delighted to hear that you enjoyed your stay with us and that you appreciated our spa, gym, staff, facilities, and food.We are particularly proud of our team members, who go above and beyond to ensure that our guests have a memorable and enjoyable experience. We are also committed to providing high-quality facilities and amenities, and we are glad that you found them to be of your liking.We are grateful for your recommendation and we hope to have the pleasure of welcoming you back to The Chedi El Gouna in the future.Sincerely,

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was just perfect. I used to stay at Chedi in Oman and this one in El Gouna is the same: really great job and stay
Stayed 3 nights in Jan 2024
Response from Bahaa Radi on 10 Jan 2024
Dear Ms. Lina,We're absolutely thrilled to hear you enjoyed your stay at The Chedi El Gouna and found it just as wonderful as your experience at our Oman property! It's always a delight to welcome guests who appreciate our dedication to excellence across all locations.Thank you for your kind words about our team – they strive to create unforgettable experiences for every guest, and knowing they succeeded truly makes our day.We hope to welcome you back again soon, perhaps to explore more of the beauty and magic of El Gouna.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Bahaa Radi on 22 Nov 2023
Dear Guest Thank you very much for your feedback

10/10 Excellent

ulrich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hier hat alles gestimmt: von der Abholung vom Flughafen, dem herzlichen Empfang an der Rezeption dem tollen luxuriösen Zimmer, dem sauberen Strand, dem Spa mit wundervoll entspannenden Behandlungen und der toll angelegten Hotelanlage. Daneben aber vor Allem den wirklich sehr professionellen Mitarbeitern, die alle sehr aufmerksam, freundlich und hilfsbereit sind und einem jeden Wunsch von den Augen ablesen, auch wenn diese noch geschlossen sind. Welch ein Service! HASSAN vom Restaurantservice war einzigartig und hat uns einen kleinen Kochkurs bei MOHAMMAD, dem Küchenchef, arrangiert, der sich wirklich gefreut hat, uns seine Kochkunst zu zeigen. OMAR von der Beachbar, der uns trotz der großen Hitze immer mit einem Lächeln all unsere Wünsche erfüllt hat. AMR, unser Housekeeper von Raum Nr. 2203, der Herzen aus Blumen auf unsere Betten arrangierte. An alle Angestellten ein großes Dankeschön für diese tolle unvergessene Woche. Erholung pur!!!
Stayed 6 nights in Oct 2023
Response from Bahaa Radi on 20 Nov 2023
Sehr geehrte Herr ulrich,vielen Dank für Ihre wunderbare Bewertung unseres Hotels. Wir freuen uns sehr, dass Sie Ihren Aufenthalt so rundum gelungen fanden.Wir sind stolz darauf, dass wir unseren Gästen ein unvergessliches Urlaubserlebnis bieten können. Dazu tragen auch unsere Mitarbeiter maßgeblich bei, die sich jeden Tag mit viel Herzblut und Engagement für das Wohlergehen unserer Gäste einsetzen.Wir möchten uns an dieser Stelle ganz besonders bei Hassan, Mohammad, Omar und AMR für ihren hervorragenden Service bedanken. Wir werden Ihre positiven Rückmeldungen an das gesamte Team weiterleiten.Wir hoffen, dass Sie uns bald wieder besuchen werden und dass wir Sie auch bei Ihrem nächsten Aufenthalt mit unserem Service begeistern können.Mit freundlichen Grüßen,

10/10 Excellent

Belen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Chedi el Gouna. We had previously stayed at the Chedi Andermatt, and were intriged by El Gouna. We were not disappointed. From A to Z our stay was exellent: location, hotel facilities, food, service, massage, amenities, activities and more! Thank you so much to the while Team, we will be back!
Stayed 7 nights in Oct 2023
Response from Bahaa Radi on 23 Oct 2023
Dear Belen,Thank you so much for your wonderful review of your stay at the Chedi el Gouna! We are delighted to hear that you enjoyed all aspects of your stay, from the location and facilities to the food, service, and massage.We are especially grateful for your kind words about our team. We are committed to providing our guests with an exceptional experience, and it is so rewarding to know that our efforts have been appreciated.We hope that you will visit us again soon.Sincerely,

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the resort.
Stayed 8 nights in Sep 2023
Response from Bahaa Radi on 16 Oct 2023
Dear Ms. Jana,Thank you so much for your kind review! We are so happy to hear that you had an amazing time at our resort

10/10 Excellent

James, Coburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from The Chedi Team on 13 Jul 2023
Dear Mr. James,Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon. Warm Regards The Chedi, El Gouna Team

10/10 Excellent

Karsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, especially the beach front room was very nice. Super friendly staff all around.
Stayed 9 nights in Jun 2023
Response from The Chedi El Gouna Team on 4 Jul 2023
Dear Valued Guest,Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon. Warm Regards The Chedi, El Gouna Team

6/10 Okay

serge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service pas au point
Très bel hôtel mais pas niveau THE CHEDI et LEADING HOTELS PF THE WORLD . Le service n’est clairement pas au point pour un établissement de cette envergure
Stayed 8 nights in May 2023
Response from The Chedi, El Gouna Team on 13 Jun 2023
Dear Mr. Serge,Thank you for sharing your feedback with us on multiple platforms. All of your comments have been passed onto each responsible department to be further investigated and to make the necessary improvements where possible.We hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

6/10 Okay

Tiphaine

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel efficace et rapide malgré faible niveau d'anglais Nourriture room service excellente meme delicieuse et service rapide Chambre avec acces plage c'est genial Mais STORE QUI LAISSE PASSER LA LUMIERE REVEIL A 5H30 AVEC LE JOUR INSONORISATION INEXISTANTE 2 NUITS SUR 4 PASSEES AVEC ECOUTEURS ANTI BRUITS MUSIQUE DE 19 A 23H J ENTENDS LES VOISINS RONFLER FAIRE PIPI CLAQUER LES PORTES J ENTENDS LE PERSONNEL LE MATIN DES 6H JENTENDS LES GENS PARLER BRUIT ATROCE ET CE STORE QUI N EST PAS OCCULTANT mini bar tres pauvre en choix Mais service digne dun 5 etoiles , conciergerie efficace . Lieu agreable QUAND IL N Y A PAS DE BRUIT
Stayed 4 nights in Apr 2023
Response from The Chedi, El Gouna Team on 5 May 2023
Dear Mrs. Tiphaine,Thank you for sharing your positive feedback with us. Your comments are of course valuable to us and will be reviewed to make the necessary improvements where possible. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

8/10 Good

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel neuf avec personnel de qualité
Séjour de 10 jours en demi-pension. Erreur à commettre car au bout de 10 jours vous avez vraiment fait le tour de la carte demi-pension qui ne propose que 3 choix ! Lors de la réservation il y avait le choix du buffet 1/2 pension qui n’existe pas. Réserver avec vue mer car les autres chambres peuvent avoir vue sur un mur ! Dommage pour un 5 étoiles
Stayed 10 nights in Feb 2023
Response from The Chedi, El Gouna Team on 18 Apr 2023
Dear Ms. Caroline,Thank you for sharing your feedback with us. Your comments are valuable to us and will be reviewed to make the necessary improvements where possible.We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team

10/10 Excellent

Gauthier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2023
Response from The Chedi, El Gouna Team on 13 Apr 2023
Dear Mr. Gauthier, Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon. Warm Regards The Chedi, El Gouna Team

10/10 Excellent

Tiemo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wirklich sehr schönes, nicht zu großes neu umgebautes Hotel. Absolute Ruhe wenn man sie sucht am Strand. Toller Service am Starnd und überall wo man möchte. Sehr zuvorkommendes Personal. Alle Wünsche wurden sofort erfüllt. Das Essen sowohl im Hauptrestaurant sowie auch im OG beim Japaner waren ausgezeichnet. Das Frühstück ist toll und sehr üppig und vielfältig. Insgesamt ein toller Erholungsurlaub für uns. Zudem ist man zu Fuß in 5 Minuten in der City mit vielen Restaurants oder auch mit dem TukTuk für einen Dollar. Wir kommen ganz sicher wieder. Vielen Dank.
Stayed 9 nights in Mar 2023
Response from Elia Karam on 7 Apr 2023
Dear our valued guest,We are delighted to receive such a positive and detailed review of our property and services. Our hope is to welcome you here again and provide repeated experience of excellence.Warm RegardsHotel Management

10/10 Excellent

Ermin, Itingen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist wunderschön sehr sauber, sehr modern und das Personal ist überfreundlich.
Response from Elia on 30 Mar 2023
Dear Mr. Ermin,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay at our hotel, and we hope to have the pleasure of welcoming you back again here soon.Warm RegardsHotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice property, cozy rooms, housekeeping great, breakfast nice but other food (in-room dining, japanese restaurant quite mediocre...). Staff at beach need some training (had to wait 2h for order a drink). Spa facility nice and staff friendly but overall it feels more like a good 4-star hotel. Compared to many other hotels in Egypt this is a good choice but compared to Chedi Muscat this is only a 4-star hotel.... One more thing: strange that the beachguard needs to supervise the guests as you enter the water....like a bodyguard. It felt quite annoying as a guest so my recommendation would be that the beachguard stays in his tower supervising guest from there. If you are looking for a nice hotel in Egypt (not all-inclusive) in a calm area this is a really good choice but dont expect a 5-star experience, then you will be dissapointed.
Stayed 5 nights in Jan 2023
Response from Elia Karam on 16 Jan 2023
Dear our valued guest,Thank you for sharing your feedback with us, your valuable comments are well noted by our management team, and rest assured appropriate action will be taken wherever possible. we hope to have the pleasure of welcoming you back again here soon.Warm RegardsHotel Management

6/10 Okay

Philipp

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Disappointing and not worth the money. At the moment I can't recommend it. I know that the hotel has recently opened but I think you can expect more from a "The Chedi" hotel because they have experience with their other hotels. We stayed in a Beach Front Room on the ground floor (which I would recommend). The rooms are small but cosy. Housekeeping was good. These rooms are perfectly located at the beach. The beach is nice but needs some improvement because the sand got washed away by the current, so you have to walk on sharp stones into the sea. The service at the beach is very weak. If you're lucky someone will ask you once if you would like to order something. In general the staff needs a lot of training. The breakfast is good and the service during breakfast okay. The food which we've ordered in-room was good as well. The NYE dinner menu at the Japanese restaurant Nihon was pretty tasteless unfortunately. The hotel premises don't feel premium. In some areas constuction works were still going on.
Response from Elia Karam on 6 Jan 2023
Dear Mr. Philipp,Your valuable comments are well noted by our management team, and rest assured appropriate action will be taken wherever possible. Warm RegardsHotel Management