Standard Room, 2 Queen Beds | Premium bedding, pillow-top beds, desk, iron/ironing board
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Reviews of Comfort Inn & Suites Edmonton International Airport

2.5 out of 5
Comfort Inn & Suites Edmonton International Airport
203 19th Avenue, Nisku, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1006 reviews" "
Rating 8 - Good. 303 out of 1006 reviews" "
Rating 6 - Okay. 39 out of 1006 reviews" "
Rating 4 - Poor. 18 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly reception! Thank you!
Stayed 1 night in May 2024
Response from Darren on 4 May 2024
Thank you for your positive review Linda! We look forward to serving you again!

8/10 Good

Quang Nguyen

Travelled with partner
.
Stayed 1 night in Apr 2024
Response from Darren on 4 May 2024
Thank you for your positive review Quang! We look forward to serving you again!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thank you Christine for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Darren on 30 Apr 2024
Thank you Darcy for your positive review! We look forward to serving you again!

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front office staff.
Stayed 1 night in Apr 2024
Response from NL on 28 Apr 2024
Thank you Darla for staying with us. Your kind words means a lot. Looking forward to serving you again.

8/10 Good

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old carpets, people allergic to old carpets find it difficult to breathe. Windows kind of closed, so fresh air intake is not possible, except for a small gap in the window. Hotels should give an option for non-carpeted rooms for customers with old carpet allergy. Wooden floors are easy to keep clean too.
Stayed 2 nights in Apr 2024
Response from Darren on 30 Apr 2024
Sorry for the inconvenience Abraham. Did you want a manager to contact you?

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean, good service, good breakfast.
Stayed 2 nights in Apr 2024
Response from NL on 28 Apr 2024
Thank you Alexander for staying with us. We appreciate your kind words. Looking forward to seeing you again.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Feels like home
Stayed 1 night in Apr 2024
Response from NL on 27 Apr 2024
Thank you Theresa for staying with us. We appreciate your positive feedback .Looking forward to seeing you again.

10/10 Excellent

Akram

Business traveller
Liked: Cleanliness, amenities
Amazing
Stayed 1 night in Apr 2024
Response from Darren on 25 Apr 2024
Thank you for your positive review Akram! We look forward to serving you again!

6/10 Okay

Amber

Travelled with partner
Liked: Staff & service
The staff were great. Check in and check out was quick and easy. Affordable. Included breakfast. It’s not a quiet hotel. Lots of road noise, and a loud train that passes close by in addition to the airplanes flying overhead.
Stayed 1 night in Apr 2024
Response from Darren on 24 Apr 2024
Thank you for your positive review Amber! We look forward to serving you again!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff dedicated to making this hotel stand out.
Stayed 2 nights in Apr 2024
Response from NL on 24 Apr 2024
Thank you David for staying with us .We appreciate your kind words. Looking forward to seeing you again.

10/10 Excellent

wade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On checkin the staff was very accommodating and expedited my checkin, even though I arrived early. I would like to extend a big thank you. See you in future.
Stayed 1 night in Apr 2024
Response from NL on 24 Apr 2024
Thank you Wade for staying with us. Our pleasure to accommodate you the best way that we could. Your most welcome. Looking forward to seeing you again.

10/10 Excellent

Nowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced
Stayed 2 nights in Apr 2024
Response from Darren on 24 Apr 2024
Thank you for your positive review Nowell! We look forward to serving you again!

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was all amazing except the couple that worked the breakfast room. Overall good hotel for the price, clean, quiet front desk staff was excellent.
Stayed 2 nights in Apr 2024
Response from Darren on 24 Apr 2024
Thank you for your positive review Pamela! We look forward to serving you again!

10/10 Excellent

rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
very clean !!!
Stayed 2 nights in Apr 2024
Response from Darren on 24 Apr 2024
Thank you for your positive review Rhonda! We look forward to serving you again!

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and price. Close to airport with free shuttle. Breakfast was good, that opened up early.
Stayed 1 night in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Timothy for your positive review! We look forward to serving you again!

10/10 Excellent

Joenald

Liked: Amenities, property conditions & facilities
Services
Stayed 1 night in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Joenald for your positive review! We look forward to serving you again!

10/10 Excellent

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was close and convenient to what my hubby was in Nisku for, we have stayed here before and knew we would be back. Friendly staff as well.
Stayed 3 nights in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Diana for your positive review! We look forward to serving you again!

8/10 Good

Mhel

Stayed 2 nights in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Mhel for your positive review! We look forward to serving you again!

2/10 Terrible

Lyn

Horrible checking in. Staff was loud and rude. We booked a room with 2 queen beds and got 2 doubles. Will not be coming back here
Stayed 1 night in Apr 2024
Response from Darren on 24 Apr 2024
Sorry you had a bad experience Lyn. Did you want our manager to contact you? Thank you.

10/10 Excellent

JOHN YAN CHIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Darren on 17 Apr 2024
Thank you John for your positive review! We look forward to serving you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome. Breakfast was good.
Stayed 1 night in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Julie for your positive review! We look forward to serving you again!

2/10 Terrible

Qazi Raza

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was very bad
Stayed 2 nights in Apr 2024
Response from Willie on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Edmonton International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with .Your satisfaction is important to us as a valued guest. Kindly let us know or call the hotel to discuss what is the issue during your stay. We always wants the guest to feel happy and come back in future.

6/10 Okay

Anish

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Rooms are fine & comfortable. Has ammenities like gym & swimming pool. In Uniqueness its is spacious interms of passage, dinning room, reception, washrooms etc. Breakfast we struckly OK. There was a power outage during the morning we had to checkout for 1 hour which caused lot of trouble. My wife took shower in dark, had to take stairs, I took shower in swimming pool area because it was having sunlight brightness. But could shave due to darkness. Such a big hotel company doesn't have power generator to supply power during outages? Receptionist have a lot of anwers like I dont know and giving to thought to think further. Did like reception staff were not helping atall.
Stayed 2 nights in Apr 2024
Response from Darren on 8 Apr 2024
Thank you for your feedback Anish. Sorry for the inconvenience. We will do better serving you next time!

10/10 Excellent

Finnegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Finnegan for your positive review! We look forward to serving you again!

10/10 Excellent

Tammy

Stayed 3 nights in Apr 2024
Response from NL on 28 Apr 2024
Thank you Tammy for staying with us. We appreciate your feedback. Looking forward to seeing you again.

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Darren on 8 Apr 2024
Thank you for your positive review Lawrence! We look forward to serving you again!

10/10 Excellent

Codey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Apr 2024
Response from Darren on 8 Apr 2024
Thank you for your positive review Codey! We look forward to serving you again!

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, casino, shopping
Stayed 1 night in Apr 2024
Response from Darren on 6 Apr 2024
Thank you for the positive review Rosalie! We look forward to serving you again!

10/10 Excellent

Jacob

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very quiet. pool was awesome they could add a water slide
Stayed 1 night in Apr 2024
Response from Darren on 17 Apr 2024
Thank you Jacob for your positive review! We look forward to serving you again!

10/10 Excellent

William, Prince Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complaints
Stayed 1 night in Mar 2024
Response from Darren on 6 Apr 2024
Thank you for the positive review William! We look forward to serving you again!

8/10 Good

Himanshu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good quality room, friendly staff. Everything good except away from city & no view outside.
Stayed 1 night in Mar 2024
Response from Darren on 31 Mar 2024
Thank you for the positive review Himanshu! We look forward to serving you again!

10/10 Excellent

Gene Kervin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room and pool.
Stayed 1 night in Mar 2024
Response from Darren on 31 Mar 2024
Thank you for the positive review Gene Kervin! We look forward to serving you again!

6/10 Okay

Azzam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service members are great to deal with but the hotel needs an update.
Stayed 1 night in Mar 2024
Response from Darren on 31 Mar 2024
Thank you for the positive review Azzam! We look forward to serving you again!

10/10 Excellent

Curtis

Stayed 1 night in Mar 2024
Response from Darren on 17 Apr 2024
Thank you Curtis for your positive review! We look forward to serving you again!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NL on 24 Mar 2024
Thank you for staying with us. We appreciate your positive review. Looking forward to seeing you again.

10/10 Excellent

Mohamed El

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with excellent service
Stayed 5 nights in Mar 2024
Response from NL on 23 Mar 2024
Thank you for staying with us. We appreciate your compliments. Looking forward to seeing you again.

8/10 Good

betty, Yellowhead County

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seems quiet. We had a vehicle dropped off by family a couple of days before we got here as we were gone from home for 3 months. We stayed here last year too and weren’t charged for the parking. We live two and a half hours away from here.
Stayed 1 night in Mar 2024
Response from Darren on 22 Mar 2024
Thank you for the positive review Betty! We look forward to serving you again in the future!

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Definitely need to improve airport shuttle sevice i was stranded at airport late at night , maybe have more than one number
Stayed 1 night in Mar 2024
Response from Darren on 22 Mar 2024
Thank you for the positive review Brian! We look forward to serving you again in the future!

6/10 Okay

Joel

Stayed 1 night in Mar 2024
Response from Darren on 22 Mar 2024
Thank you for the positive review Joel! We look forward to serving you again in the future!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darren on 22 Mar 2024
Thank you for the positive review Richard! We look forward to serving you again in the future!

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darren on 22 Mar 2024
Thank you for the positive review Percy! We look forward to serving you again in the future!

6/10 Okay

Valerie

Liked: Property conditions & facilities
Do not disturb sign was on door but room service still went in.
Stayed 2 nights in Mar 2024
Response from NL on 19 Mar 2024
Thank you Valerie for staying with us. We appreciate your feedback. Sorry for the inconvenience. We will take care of the issue and will pass this on to the housekeeping manager Looking forward to seeing you again.

8/10 Good

Garnet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was in need of some maintenance. Light over the bathtub went on for a few seconds, then off each time we tried to use it. Maid hasn't noticed this and reported it? Lights on each side of the mirror, one had the frosted glass over the bulb, the other side had a bare bulb with no glass cover. Not big things, but an indication that attention to detail is missing. The waffle iron at breakfast is broken. The timer doesn't work. I noticed when the waffle was starting to burn. As I'm pulling out the burnt waffle, The staff commented that they knew the timer was broken...
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for staying with us. We will make sure maintenance heads into our room to get those fixed up if they haven't been already. As for the waffle machine, we have contacted the machine company to get a new one. We are very sorry for this experience.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of our stay was favourable. A disappointment was the lack of plant-based options for breakfast, considering it is close to an international airport and also offers conference accesses. Many people, adult and children, are lactose intolerant..so even non- dairy milk for cereal would have been appreciated.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
We get a request for a plant-based option once every 6 months, this makes it very difficult to keep on site for those possibilities. We will pass it on to our owners though to see if we can find some alternatives that are easier to store/keep.

10/10 Excellent

Panveet

Stayed 1 night in Mar 2024
Response from Darren on 6 Apr 2024
Thank you for the positive review Panveet! We look forward to serving you again!

10/10 Excellent

Kendall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Mar 2024
Response from NL on 16 Mar 2024
Thank you Jordan for staying with us. We appreciate your kind words. Looking forward to seeing you again.

10/10 Excellent

Claire, St paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel and front staff so friendly. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Darren on 15 Mar 2024
Thank you for the positive review Claire! We look forward to serving you again!

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and well appointed. The staff were very friendly and helpful. This hotel is convenient with respect to the airport, but dining options in the immediate vicinity are very limited.
Stayed 2 nights in Mar 2024
Response from Darren on 15 Mar 2024
Thank you for the positive review Joel! We look forward to serving you again!

10/10 Excellent

Craig

Was great value
Stayed 1 night in Mar 2024
Response from Darren on 15 Mar 2024
Thank you for the positive review Craig! We look forward to serving you again!