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"Staff was very welcoming and polite. The room was an utter disaster. Dirty walls, smashed door, ripped ceiling, tilted room especially the beds (our kid felt out of bed so tiled), black spots in bathroom, mismatched furniture, big gap under the door (10cm) and the chairs so dirty we where to disgusted to sit on it. The stairwell smelled of chlorine and the hallway was broken in may places. Also the grand entrance where on the ceiling the paint is falling off only held by spiderwebs. Mayor renovations needed!"

"The nightly rate is reasonable but as they say you get what you pay for. The hotel in areas looks very tired. We had French windows but these were fastened shut- I guess because the little wood balcony wasn’t safe. The water was scalding hot. Some of the light bulbs were out. It was clean though. The spa is a good addition with its lovely Victorian tiles. The breakfast is comprehensive- cooked, continental but a bit bland. This was our third time at the Crown Spa and each time our room seems progressively worse/ tired in appearance. The location is great for getting to the beach and a short walk to the centre. It is obviously popular- especially with pensioners and coach trips. If you know you are not getting ‘luxury’ and want to use the spa facilities The Crown Spa is decent value. "

"Amazing overnight stay here. Room was very spacious and comfortable. Staff were very friendly and professional. Food at dinner and breakfast were delicious. Our waiter, Cai, was outstanding. Beautiful grounds. We were sorry not to have stayed longer. Highly recommend. "

"guests smoking weed in the entrance food poor room unclean"