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"Wonderful checkin , fantastic location. Great dinner, shame about the rooms looking tired and no breakfast after reception promised to sort out"

"Overall we had a lovely time, the ambiance of the hotel was great and the proximity to amenities was excellent "

"Woke up surrounded by bedbugs, luckily I hadn’t unpacked yet, I took photos and video and physically brought one of the bugs to the front desk in a tissue. Asked for a full refund and to leave immediately as I’m terribly allergic and wasn’t willing to take chances unpacking in another room. Full refund was denied, even though I was in need of finding an immediate last minute hotel replacement. Missed my tours for the day. Desk denied the presence of bugs OF COURSE — They then threatened to fine/sue me if I published this honest review with photographic evidence. Absolutely horrifying, ruined my trip. "

"The staff were great, helpful and friendly, inside the hotel the lobby and bar area are very modern and welcoming. The room and corridors are not as modern but still nice enough"

"Matthew and the other young man at check in were great! The deluxe room was wonderful."

"Cracking room, lovely spa, brilliant service!!"

"Wonderful!"

"Easy access to Buchanan bus station and Glasgow Queen and Central Station. Restaurants nearby. Staff was great except one worker who rolled her eyes when we asked about the three day room cleaning service. Otherwise, everyone was nice and helpful."

"Great restaurant and bar, clean abd tidy rooms"