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numa | Artol Rooms & Apartments (ex Hotel Excelsior)

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Hypo-allergenic bedding, in-room safe, individually decorated
Hypo-allergenic bedding, in-room safe, individually decorated

Overview of numa | Artol Rooms & Apartments (ex Hotel Excelsior)

numa | Artol Rooms & Apartments (ex Hotel Excelsior)

3 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
Kaiserstrasse 20, Düsseldorf, NW

Explore the area

  • Popular LocationKonigsallee11 min walk
  • Popular LocationRhine Promenade15 min walk
  • Popular LocationDuesseldorf City Hall17 min walk
  • AirportDuesseldorf (DUS-Duesseldorf Intl.)11 min drive

Choose dates to view prices

About this area


Located in Düsseldorf's Pempelfort neighbourhood, numa | Artol Rooms & Apartments (ex Hotel Excelsior) is in the city centre and near the boardwalk. Old Castle Tower and Saint Antonius Catholic Church are local landmarks, and the area's natural beauty can be seen at Hofgarten and Rheinwiesen. Looking to enjoy an event or a game? See what's going on at ISS Dome or Merkur Spiel-Arena. Guests appreciate the hotel's quiet location.

What's nearby

  • Hofgarten - 7 min walk
  • Tonhalle Duesseldorf - 8 min walk
  • Konigsallee - 11 min walk
  • Rhine Promenade - 15 min walk
  • Duesseldorf City Hall - 17 min walk

Getting around

  • Nordstrasse U-Bahn - 1 min walk
  • Duesseldorf (QDU-Duesseldorf Central Train Station) - 3 min drive
  • Duesseldorf International Airport (DUS) - 11 min drive


  • 3h's burger & chicken - 3 min walk
  • Eat Tokyo - 3 min walk
  • Michele - 5 min walk
  • Poccino - 5 min walk
  • Pizzeria Nero Nudelhaus - 5 min walk

About this property

numa | Artol Rooms & Apartments (ex Hotel Excelsior)

3-star Düsseldorf hotel in Pempelfort, near Konigsallee
This smoke-free hotel features express check-out and free WiFi in public areas. All rooms are individually decorated and offer free WiFi and free bottled water. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find coffee makers and hairdryers. Weekly housekeeping is available.
Numa | Artol Rooms & Apartments (ex Hotel Excelsior) offers 66 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 20-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Family friendly

  • Free cots/infant beds


  • Lift

Guest services

  • Housekeeping (weekly)
  • Luggage storage

Languages spoken

  • English
  • German


  • Smoke-free property

Room amenities


  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding


  • Free toiletries
  • Hairdryer
  • Shower
  • Towels


  • 20-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Individually decorated
  • Individually furnished
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime


Check-out before 11 AM
Late check-out fee: EUR 15.00
Express check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: EUR 15.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Düsseldorf Excelsior
Düsseldorf Hotel Excelsior
Excelsior Düsseldorf
Excelsior Düsseldorf Duesseldorf
Excelsior Düsseldorf Hotel
Excelsior Hotel Düsseldorf
Hotel Düsseldorf Excelsior
Hotel Excelsior Düsseldorf Duesseldorf
Novum Excelsior Düsseldorf Duesseldorf
Novum Excelsior Düsseldorf
Hotel Excelsior Düsseldorf
Novum Hotel Excelsior Düsseldorf Düsseldorf
Novum Excelsior Düsseldorf Düsseldorf
Novum Excelsior Düsseldorf
Hotel Novum Hotel Excelsior Düsseldorf Düsseldorf
Düsseldorf Novum Hotel Excelsior Düsseldorf Hotel
Hotel Novum Hotel Excelsior Düsseldorf
Hotel Excelsior Düsseldorf

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 148 out of 511 reviews
5 - Excellent 29%
Rating 4 - Good. 239 out of 511 reviews
4 - Good 47%
Rating 3 - Okay. 84 out of 511 reviews
3 - Okay 16%
Rating 2 - Poor. 29 out of 511 reviews
2 - Poor 6%
Rating 1 - Terrible. 11 out of 511 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Staff & service, room comfort
A bit dated hotel, close to city centre
Stayed 1 night in Aug 2020

2/5 Poor

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel in very long time
This supposedly 3 star hotel is probably one of the worst I have stayed in given the price and location. Price was over double of what it should of been. I was downgrade due to renovations but the hotel had ample opportunity to message me well ahead with this information. Room hasn’t been touched since the 80s. Lost room with not a lot of headroom and a pole in the middle of room next to the bed. TV didn’t work. Wireless average or below. I was offered a free breakfast (12 euro) so hardly anywhere near the compensation that should have been given. Steer clear of this charlatan.
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.only10 mins walk from centre and literally across the road from the tram stop and underground. Very helpful staff on reception. Lovely breakfast and waitress staff. Cleaners do bare minimum in room. We keep our room tidy anyway but Could of done with a dust each day. Would benefit with tea and coffee in room and some plain water as only sparkling available. Beds are soooo comfy 😍😍
Stayed 3 nights in Dec 2019

3/5 Okay

Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019