The front desk clerk did not smile. She was stone-faced and rude to us, barely answering our questions or even looking at us. Along with that, our room was not yet ready and we had to wait about 20 minutes even though we were well past the check-in time of noon! It was 3:45 before we got taken to a room. And then we took a cramped elevator and got out and walked down a dark hallway and through a set of doors where we had to walk up a spiral staircase to our suite. But our room ended up being very nice & spacious, so I'm not sure if they upgraded us due to the inconvenience or what. So everything was fine once we actually got our room but first impressions are lasting, and your front desk clerks set the tone. We enjoyed the balcony on our room even though it was a chilly evening. Beds were comfortable. Pretty far to the city center via walking.