Check COVID-19 restrictions.

Find out moreOpens in a new window

Crowne Plaza Düsseldorf-Neuss

Photo gallery for Crowne Plaza Düsseldorf-Neuss

Featured image
Indoor pool
Hypo-allergenic bedding, in-room safe, laptop workspace
Hypo-allergenic bedding, in-room safe, laptop workspace
Hypo-allergenic bedding, in-room safe, laptop workspace

Overview of Crowne Plaza Düsseldorf-Neuss

Crowne Plaza Düsseldorf-Neuss

4 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Rheinallee 1, Neuss, NW, 41460

Explore the area

  • Popular LocationPort of Neuss18 min walk
  • Popular LocationGehry Buildings7 min drive
  • Popular LocationNeuer Zollhof7 min drive
  • AirportDuesseldorf (DUS-Duesseldorf Intl.)21 min drive

Choose dates to view prices

About this area

Neuss

Located in Neuss, Crowne Plaza Düsseldorf-Neuss is connected to the convention centre. Rhine Promenade and Stiftung Schloss Dyck are notable landmarks, and if an activity is on the agenda, visit Duesseldorf-Hafen. Looking to enjoy an event or a match? See what's going on at Merkur Spiel-Arena or PSD Bank Dome.

What's nearby

  • Port of Neuss - 18 min walk
  • Gehry Buildings - 7 min drive
  • Rhine Tower - 7 min drive
  • Neuer Zollhof - 7 min drive
  • Duesseldorf-Hafen - 7 min drive

Getting around

  • Neuss Central Station - 6 min drive
  • Neuss Rheinparkcenter S-Bahn - 11 min walk
  • Duesseldorf International Airport (DUS) - 21 min drive

Restaurants

  • Riverside Restaurant — 1 min walk
  • RiverBar — 1 min walk
  • Erciyes - 3 min drive
  • Food Point - 3 min drive
  • Minh Oi - 4 min drive

About this property

Crowne Plaza Düsseldorf-Neuss

4-star pet-friendly hotel connected to the convention centre in Hammfeld
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 246 soundproofed rooms feature free WiFi and room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include fridges, coffee makers and flat-screen TVs.
Crowne Plaza Düsseldorf-Neuss offers 246 forms of air-conditioned accommodation with a safe and complimentary bottles of water. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 34-inch Flat-screen televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

RiverSpa has 1 treatment room. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 14 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24 hours off-site parking within 2 ft (EUR 14 per day)
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 22 for adults and EUR 11 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting/childcare (surcharge)
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German

Business services

  • Computer station
  • Conference centre (43056 square feet of space)
  • Meeting rooms 14

Outdoors

  • Terrace

Spa

  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 34-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: EUR 40.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 40.00

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 7 2021 to March 31 2022 (dates subject to change):
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
1 per room
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: EUR 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 14 per night (in/out privileges)
  • Nearby parking fee: EUR 14 per day(2 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 40.00 (subject to availability)
  • Late check-out fee: EUR 40.00 (subject to availability)
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Eurocard and cash

We should mention

Pool access available from 6:30 AM to 11:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Dusseldorf Neuss
Neuss Dusseldorf
Swissotel Dusseldorf
Swissotel Dusseldorf Neuss
Swissotel Dusseldorf/ Hotel
Swissotel Dusseldorf/ Hotel Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Swissotel Neuss
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Hotel Neuss
Swissôtel Düsseldorf Neuss Hotel
Swissôtel Düsseldorf Hotel
Swissôtel Düsseldorf Neuss
Swissôtel Düsseldorf
Crowne Plaza Düsseldorf Neuss
Crowne Plaza Dusseldorf Neuss
Crowne Plaza Düsseldorf Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Crowne Plaza Düsseldorf-Neuss Neuss
Crowne Plaza Düsseldorf-Neuss Hotel Neuss
Crowne Plaza Düsseldorf Neuss an IHG Hotel

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 253 out of 734 reviews
5 - Excellent 34%
Rating 4 - Good. 323 out of 734 reviews
4 - Good 44%
Rating 3 - Okay. 101 out of 734 reviews
3 - Okay 14%
Rating 2 - Poor. 39 out of 734 reviews
2 - Poor 5%
Rating 1 - Terrible. 18 out of 734 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
We got a room in the 11th floor and with a good view and very spacious. That is wonderful. But the hotel facility is a bit old, esp the bathroom. The air-con is kind of not functioning well.
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was nice. Room was clean. Facility is old. We had to wait 5 min for an elevator and the internet connection wasn't stable at all.
Stayed 1 night in Jul 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff. The rooms are modern and I have spent many nights here. The only let down was the food in the restaurant.
Stayed 1 night in Feb 2021

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Typical business hotel
Great renovation to the bedrooms, hopefully in time they will update the common areas and bathrooms to the same standard. Best thing about the hotel are the views across Düsseldorf
Stayed 2 nights in Sep 2020