Ratings based on 710 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Fantastic Dubai Hotel

Posted 02-Jan-2018
Pros: Location, great facilities and fantastic staff
Location: on a private beach next to the Marina, lots of restaurants, shops and sports nearby
We've been to Dubai several times and this was the first time we stayed at the Westin - and we were not disappointed! The quality of the accommodation, fantastic location, amazing restaurants and outstanding service from all of the staff made our Xmas vacation very special.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice restaurant convenient location

Posted 24-Dec-2017
Overall pleasing and relaxing. Nice staff and nice location close to JBR and roads
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Sooo good, tooo good

Posted 12-Dec-2017
Staff fantastic, facilities fantastic, great location. Close to JBR. Beach and pool fantastic. Loved it.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Beautiful hotel on the beach

Posted 07-Dec-2017
The Westin is so beautiful. I wasn’t sure where to stay when I booked this trip, but I would definitely stay here again. You just have to be prepared to eat at the restaurants here because nothing else is very close. But, the restaurants on site were all fabulous. It will be a little spendy for food, but it was worth it. The pool areas and beach are wonderful and they have waiters everywhere. They have an event called “Bubbalicious”, which we signed up for and it was amazing. Food and people from everywhere. We did several excursions and it was very easy from this hotel. The staff is very friendly and helpful!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Nice hotel good location

Posted 04-Dec-2017
Pros: The staff were very helpful and professional and our room was excellent.
Cons: The food must be of a better standard to charge the prices that you do.
Location: Hotel located on a very nice beach. Short taxi ride to the Medinat but taxi driver took us passed it twice. In the end we got out and walked..
Room excellent, staff very professional and helpful, breakfast good. Food in the restaurants overpriced and not value for money. Don't mind paying for meals but at those prices I expect the quality to be much better. Also the food served on the beach was greatly overpriced for what was served. The Greek Salad was served with a rocket salad, there was an abundance of rocket leaves and very little else, quite disappointing. We went to the Spanish restaurant and had Paella, which was basically rice with a vast quantity of butter beans and a small amount of chicken. That cost apprx £41.00 which we wouldn't have minded at all if it had been a proper Paella. This was our third visit to Dubai and the standard of food was disappointing.
5 out of 5
Recommended
for Families
by A verified traveller

Excellent location and great staff

Posted 03-Dec-2017
Absolutely great hotel. Very nice location, close to Marina and Palm, not far from downtown. Staff is very nice. Superb family amenities.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dublin

Great hotel with excellent customer service

Posted 24-Nov-2017
From our arrival we received excellent customer service which made our stay so pleasant. Great facilities at this hotel. Will definitely re book
Comment from Hotel Management
29-Nov-2017 by WMS, Hotel Management
Dear Guest, Thank you for sharing your experience with us, We are happy to read that you returning back to our hotel due the great experience you had as well as the service. It would be our pleasure to welcome you back soon Best Regards, Tolga S Lacin General Manager
5 out of 5
by A verified traveller from Canterbury, England

Perfect

Posted 06-Nov-2017
Great location. Beautiful hotel with wonderful staff. The concierges were amazing - nothing was too much trouble. We spent at least 3 hours on the first day of our break planning and these guys just went the extra mile and it was all completely perfect ❤️
Comment from Hotel Management
09-Nov-2017 by WMS, Hotel Management
Dear Heidi, Thank you very much for taking the time to share such positive feedback with us! We are delighted to read that you enjoyed your stay at our hotel and that we managed to exceed your expectations. It would be our pleasure to welcome you back to our restaurant in the near future. Best Regards, Tolga Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Cairo, Egypt

Luxurious hotel with nice beach and pools.

Posted 01-Nov-2017
Pros: Room, cleanliness, several options for dining, beach and pool.
Cons: While paying for breakfast, the system didn't show that I deposited an amount with my credit card to cover for incidentals.
Location: Nice location near JBR
Great experience actually except for some glitches with the reception team. The house keeping, room service and waiters and the resturants were all professional. Great beach and very nice facility.
Comment from Hotel Management
02-Nov-2017 by WMS, Hotel Management
Dear Guest, Thank you very much for taking the time to share such positive feedback with us! We are delighted to read that you enjoyed your stay with us and that we managed to exceed your expectations. It would be our pleasure to welcome you back to our resort in the near future. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Shropshire, UK

Perfect hotel ...perfect location

Posted 31-Oct-2017
Hotel is 1st class with staff to match, the facilities are excellent and a great choice of on site restaurants serving fantastic food to choose from. The private beach and pool area are spacious and brilliant, nothing was too much trouble for the hotel and staff who made our anniversary celebration extra special
Comment from Hotel Management
02-Nov-2017 by WMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are happy to read that choose our hotel for your anniversary celebration and that you appreciated the hotel’s services, location as well as wise selection of restaurants available. Best Regards, Tolga S Lacin General Manager