Ratings based on 607 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Warrington, UK

Fantastic hotel.

Posted 30-Apr-2017
Pros: Absolutely everything.
Cons: From our experience - nothing.
Location: Dubai marina. JBR The Walk, Dubai Mall, Dubai Fountains, Burj Khalifa, Mall of the Emirates, Jumeirah Beach, water sports, Skydive Dubai.
We loved everything about this hotel. From being collected from the airport and given cool flannels and bottled water as soon as we got in the 4x4. Every member of the hotel staff were friendly, immaculately dressed and very attentive. We paid for an executve room with sea view, free breakfast, free wi fi and use of the exexcutive lounge. We also got a ready supply of bottled water in the room. The extra we paid was well worth it. The executive lounge offers free soft drinks all day, free afternnoon tea 3-5 pm and nibbles 6-8 pm. You will not feel out of place in the lounge as all the staff again are very friendly. The choice at breakfast is amazing. There is everything you could possibly require. The hotel location is excellent having it's own private stretch of Jumeirah beach. The waiters constantly circulate to see if you require beach towels or drinks/food bought to your sun lounger. I could go on and on for ever about this hotel but in summary this is an excellent hotel, in an excellent location, with excellent staff and excellent food. What more could anyone possibly want?
Comment from Hotel Management
04-May-2017 by WMS, Hotel Management
Dear Alan, Thank you very much for taking the time to share such positive feedback with us! We are delighted to read that you enjoyed your stay with us and that we managed to exceed your expectations. It would be our pleasure to welcome you back to our resort in the near future. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent beach resort hotel

Posted 20-Apr-2017
Staying for 8 days with family. Excellent beach resort hotel. Good position close to Palm and Dubai Marina. Staff and service levels very good indeed. Restaurant choice great and the food in several of them is excellent. Plenty of space in grounds with lots of loungers available by the pool, on the lawns and on the private beach. Nothing to fault here.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful service

Posted 11-Apr-2017
Spent 5 wonderful days and nights in March. The executive package was worth the price. It included the fantastic breakfast buffet, High tea, and complimentary happy hour(s). Hotel staff could not have been nicer. Plenty of umbrellas and chairs at the beach.
Comment from Hotel Management
13-Apr-2017 by LMMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your overall experience at our hotel and that you especially appreciated our beach facilities and the services provided by our friendly associates. It would be our pleasure to welcome you back to our resort in near future. Best regards, Tolga S Lacin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel For Family

Posted 07-Apr-2017
Nice hotel for families. Good service but bit pricy.
Comment from Hotel Management
09-Apr-2017 by WMS, Hotel Management
Dear Guest , Thank you for taking the time to share your feedback with us. We are delighted to read that you have enjoyed your overall experience at the resort and it would be our pleasure to welcome you back in near future . Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, Mexico

Excellent atmosphere

Posted 22-Mar-2017
Love the private beech. Very good choice of breakfast, morning juices, fresh squeezed, all different fruits
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Marina, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your experience at our resort and that you especially appreciated our private beach as well as our breakfast buffet. It would be our pleasure to welcome you back to our resort in near future. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hote

Posted 21-Mar-2017
A great hotel, accessible to all visitor sights that Dubai has to offer with ease and cheaply by taxi. Would stop again for sure.
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay at our resort and that you especially appreciated the hotel’s location. We are looking forward to welcoming you back to our resort in the near future. Best Regards, Tolga S Lacin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from london uk

Yes

Posted 19-Mar-2017
Pros: Clean and private beach.
Cons: Communication
Location: Good location tram close buy.
No one came to pick us from the airport for an hour i had to call the hotel then they send a car. What I was annoyed about was hotel blamed expedia rather than say sorry.
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Frank, Thank you for taking the time to share your experience with us. We are concerned to read about your negative experience. Rest assured that we take all our guests’ comments very seriously and we have shared your feedback with our team as we constantly strive to enhance our guests’ experience with us. We would like to apologize for any inconvenience caused. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel on beach. Easy to get to downtown

Posted 15-Mar-2017
Really great experience. Great staff. Beautiful room
Comment from Hotel Management
16-Mar-2017 by WMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your overall experience at our resort and it would out pleasure to welcome you back in near future. Best Regards, Tolga S Lacin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Oxford

Pleasing experience, first time in Dubai

Posted 09-Mar-2017
Our shuttle service to the hotel was not at the airport. Long queue for taxi so we contacted the hotel, who informed us that we should have had this service but they had not been contacted with our arrival times. We had booked through Expedia, so this was a little disappointing after a long flight but the hotel driver was in the area so we only waited a further 10 minutes. A very warm welcome by reception team and very helpful. As we arrived at 10.00 and our room would not be ready until 15.00, we were offered changing/shower facilities. On Friday's from 12.00 they hold an event open to non residents. This event is very well organised, food and champagne, beers, wine cocktails are all in the package price along with live music. Approximately 1000 guests. We had an executive room with sea-view and use of the 8th floor executive lounge, breakfast, afternoon tea and evening drinks were served and more intimate than the main restaurant. The food served in the Italian and Hunters restaurants were superb! Room service very efficient. A little niggle was the inconsistency in housekeeping. Used wine/water glasses, coffee cups were removed from our room but not replenished.
Comment from Hotel Management
13-Mar-2017 by WMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay at our resort and it is especially wonderful to hear that you chose our hotel while visiting Dubai for the first time. Please rest assured that I have passed on your comments to our management team in our continuous endeavor to improve the services provided to our guests. We are looking forward to welcome you back in near future! Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Couples
by A verified traveller from UK

excellent hotel

Posted 06-Mar-2017
Pros: Above
Worth staying in executive level room, as breakfast, tea and canapés/drinks excellent.
Comment from Hotel Management
07-Mar-2017 by WMS, Hotel Management
Dear jjh, Thank you very much for taking the time to share such positive feedback with us! It would be our pleasure to welcome you back to our resort in near future. Best Regards, Tolga S Lacin General Manager