Get an overview of this hotelFamily-friendly Dubai hotel in Downtown Dubai, near Dubai Mall

Collecting Nectar Points

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Business centre
Laundry facilities

Location

This family-friendly Dubai hotel is located on the boardwalk, within 1 mi (2 km) of Dubai Fountain and Dubai Mall. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km).

Hotel features

7 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.

Room amenities

All 242 soundproofed properties provide free WiFi, free wired Internet and 24-hour room service. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Palace Downtown features an outdoor pool and a health club. Dining is available at one of the hotel's 7 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include A poolside bar and A bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of A business centre, a limo/town car service and a meeting room. Event facilities measure 18299 square feet (1700 square metres). This luxury hotel also offers a sauna, a rooftop terrace and spa services. Complimentary valet parking is available on-site.

Palace Downtown has designated areas for smoking.

  • Library 
  • Express check-in 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Shopping center shuttle (surcharge) 
  • Elevator/lift 
  • Rooftop terrace 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Business center 
  • Turkish bath/Hammam 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Tours/ticket assistance 
  • Year Built 2007 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Steam room 
  • Free WiFi 
  • Free valet parking 
  • Sauna 
  • Health club 
  • Limo or Town Car service available 
  • Free wired Internet 
  • Outdoor pool 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 1700 
  • Area shuttle (surcharge) 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • Breakfast available (surcharge) 
  • ATM/banking 
  • Number of restaurants - 7 
  • Conference space size (feet) - 18299 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Shopping on site 
  • Pool umbrellas 
  • Laundry facilities 
  • Total number of rooms - 242 
  • One meeting room 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Room Amenities

  • Balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Pay movies 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Bidet 
  • In-room childcare (surcharge) 
  • LCD TV 
  • Satellite TV service 
  • DVD player 
  • In-room safe 
  • Desk 
  • Electric kettle 
  • Soundproofed rooms 
  • Free toiletries 
  • Room service (24 hours) 
  • Connecting/adjoining rooms available 
  • Iron/ironing board 
  • Free WiFi 
  • Free wired Internet 
  • Blackout drapes/curtains 

Where to Eat

Palace Downtown has 7 restaurants on-site.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby 
  • Golfing nearby 
  • Snorkeling nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site nearby 
  • Skydiving nearby 
  • Sailing nearby 
  • Scuba diving nearby 

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, massages and facials. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Spa tub in spa 
  • Steam room in spa 
  • Reflexology 
  • Detoxification wrap 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at 11:30 PM

Check-in time starts at 3 PM

Minimum check-in age is 21

Special check-in instructions:

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No cribs (infant beds) available

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: AED500 per night
  • Tourism fee: AED 20.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Breakfast fee: AED150 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Palace Downtown Dubai Hotel
  • Palace Downtown Dubai
  • The Palace The Old Town Hotel Dubai
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace Old Town Hotel Dubai

We should mention

One child aged 4 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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