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Palace Downtown

Photo gallery for Palace Downtown

Featured image
Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
View from Room

Overview of Palace Downtown

VIP Access

Palace Downtown

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Explore the area

  • Popular LocationDubai Fountain5 min walk
  • Popular LocationDubai Mall19 min walk
  • Popular LocationBurj Khalifa19 min walk
  • AirportDubai (DXB-Dubai Intl.)15 min drive

Choose dates to view prices

About this area

Dubai

Located in Dubai, Palace Downtown is connected to a shopping centre. Dubai Fountain and Burj Khalifa are notable landmarks, and travellers looking to shop may want to visit Dubai Mall. Dubai Aquarium & Underwater Zoo and Sheikh Zayed Road are not to be missed. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Dubai Fountain - 5 min walk
  • KidZania - 15 min walk
  • Dubai Opera - 16 min walk
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 19 min walk

Restaurants

  • Cafe Habana - 3 min walk
  • Baker & Spice - 4 min walk
  • Claw - 4 min walk
  • Sammach - 4 min walk
  • Em Sherif - 5 min walk

Getting around

  • Business Bay Station - 3 min drive
  • Dubai (DXB-Dubai Intl.) - 15 min drive

About this property

Palace Downtown

Luxury hotel connected to a shopping centre in Downtown Dubai, walk to Dubai Fountain
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 242 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes.
Palace Downtown offers 242 forms of accommodation with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 160 per person
  • 1 restaurant and 1 coffee shop
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Business services

  • Business centre
  • Conference space (18299 square feet)
  • Meeting rooms

Outdoors

  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 755 out of 964 reviews
5 - Excellent 78%
Rating 4 - Good. 145 out of 964 reviews
4 - Good 15%
Rating 3 - Okay. 46 out of 964 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 964 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 964 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing and so central. The staff were so helpful and polite. Reception scheduled an in room covid test for our cruise. This place gives you old world charm but with high end, modern convenience. Loved the breakfast buffet. Luxury at the extreme.
Stayed 4 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good view of the fountain show, a good selection of breakfast and the staff were amazing
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Dubai stay in a palace. This place is immaculate and the service was 5 stars all around. Be sure to get a room with a balcony facing the fountain. It was incredible. The location is perfect - just a few minutes walk to the mall and the Burj Khalifa. I cannot wait to go back and stay here again!
Stayed 4 nights in Jun 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
If you are comparing this hotel to others in the same category of value of money. Then the answer do not stay here. Let me explain my narrative here: This is supposedly a luxurious 5-star hotel, unfortunately you can immediately feel that you are not in that top category from check-in experience and the disorganized crew. Second, arriving to our room and about to take a shower found out the the "Shampoo, Conditioner, Body Soap" were actually previously opened and used (Clearly you can see the bottles half empty). Obviously, management has been notified and they fixed it right away. But again this is a property claiming 5-star status, and this should never happen at that level. Coffee Shop service at the lobby is a very standard/low side coffee selection. I mean you are a 5-star hotel so invest a bit to have a better quality selection. The best thing about this hotel is definitely the location being next to Dubai Mall and the phenomenal Burj Khalifa. But If I had to choose again, I will definitely seek a better top 5-star brand even if the location is else were.
Stayed 2 nights in Oct 2021