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Overview of Palace Downtown

Photo gallery

Featured image
Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationDubai Fountain5 min walk
    Popular LocationDubai Opera16 min walk
    Popular LocationBurj Khalifa19 min walk
    AirportDubai (DXB-Dubai Intl.)22 min drive
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About this area

Dubai

Located in Dubai, Palace Downtown is connected to a shopping centre. Dubai Fountain and Burj Khalifa are notable landmarks, and travellers looking to shop may want to visit Dubai Mall. Check out an event or a game at Meydan Racecourse, and consider making time for Dubai Aquarium & Underwater Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing.
Visit our Dubai travel guide
Popular Location

What's nearby

  • Dubai Fountain - 5 min walk
  • KidZania - 15 min walk
  • Dubai Aquarium & Underwater Zoo - 15 min walk
  • Dubai Opera - 16 min walk
  • Burj Khalifa - 19 min walk

Getting around

  • Business Bay Station - 3 min drive
  • AirportDubai (DXB-Dubai Intl.) - 22 min drive

Restaurants

  • Serafina - 3 min walk
  • Claw - 4 min walk
  • Bice Mare - 4 min walk
  • Karma Kafé - 4 min walk
  • Patiala Restaurant - 5 min walk

About this property

Palace Downtown

Luxury hotel connected to a shopping centre in Downtown Dubai, walk to Dubai Fountain
7 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 242 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Palace Downtown offers 242 forms of accommodation with minibars and a safe. Rooms open to balconies. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 160 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Business services

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Outdoors

  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Can I cancel my reservation for free at Palace Downtown and receive a full refund?
Yes, Palace Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Palace Downtown cancellation policy on our site for more details about any exclusions or requirements.
Does Palace Downtown have a pool?
Yes, this property has an outdoor pool.
Is Palace Downtown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Palace Downtown?
Self-parking and valet parking are free at this property.
What time is check-in at Palace Downtown?
Check-in is from 3 PM - midnight.
What time is check-out at Palace Downtown?
Checkout is at noon.
Does Palace Downtown provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Palace Downtown located?
Located in Downtown Dubai, this luxury hotel is within 1 mi (2 km) of Dubai Fountain, Dubai Mall and Burj Khalifa. Dubai International Convention and Exhibition Centre is 3 mi (4.8 km) away. Burj Khalifa - Dubai Mall Station is 24 minutes by foot.
4.7
Exceptional
5 - Excellent
718
4 - Good
149
3 - Okay
46
2 - Poor
12
1 - Terrible
10

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent, plus easy pedestrian walk for Dubai Mall, Dubai Opera and plenty of bars and restaurants !
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought Dubai costed a little more than I anticipated, it was totally worth it. Super satisfied
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Islam was very helpful, and all staff were fantastic
Stayed 2 nights in Oct 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Room smelled like cigarettes. Fountain wasn't working. Beautiful place and convenient location to access the mall and Burj...but we were disappointed.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Yana who works at front desk was great and helped us through everything. Thank you to all the staff for everything
Stayed 6 nights in Sep 2020