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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping centre, steps from Dubai Fountain

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Restaurant
View from property
Lobby sitting area
Restaurant
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
The current price is £286
includes taxes & fees
18 May - 19 May
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Palace Suite Downtown View

Palace Suite Downtown View | Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite Downtown View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Palace Room, Fountain View | Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

View from room

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

View from room

Palace Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite

Diplomatic Suite | Minibar, in-room safe, blackout curtains, soundproofing

Diplomatic Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite

View from room

Palace Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk - 0.3 miles
  • Dubai Fountain - 10 min walk - 0.6 miles
  • Dubai Aquarium & Underwater Zoo - 16 min walk - 0.9 miles
  • Burj Khalifa - 19 min walk - 1.1 miles
  • Dubai International Convention and Exhibition Centre - 9 min drive - 4.4 miles

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai (DXB-Dubai Intl.) - 25 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury eco-certified hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on-site and a coffee shop/cafe. Treat yourself to reflexology, a manicure/pedicure or a deep-tissue massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and free newspapers
  • Multilingual staff, a banquet hall and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 242 rooms have comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Palace Downtown?

As of 29 Apr 2025, prices found for a 1-night stay for 2 adults at Palace Downtown on 18 May 2025 start from £285.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self-parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Palace Downtown?

Checkout is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

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Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1003 reviews
Rating 8 - Good. 143 out of 1003 reviews
Rating 6 - Okay. 40 out of 1003 reviews
Rating 4 - Poor. 10 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Stayed 8 nights in Feb 2025

10/10 Excellent

arif

Liked: Cleanliness, staff & service
Excellent hotel, with outstanding personal service from staff. Cannot beat the location
Stayed 3 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the heart of the best of Dubai
Stayed 3 nights in Feb 2025

10/10 Excellent

Kapeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024

10/10 Excellent

JINWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfy

It was very good hotel for my family trip. Near by Dubai mall and good location for many restaurants and shopping
Stayed 2 nights in Jan 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I received exceptional service and felt very welcome. Waseem, a floor manager, provided outstanding assistance with check-in. The staff were all very pleasant, and I plan to return to this hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !
Stayed 3 nights in Feb 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a gem! The view is absolutely breathtaking, offering a serene and picturesque backdrop that made our stay unforgettable. The staff were incredibly welcoming, attentive, and went above and beyond to ensure we had a comfortable experience. The amenities were top-notch, adding a touch of luxury to our visit. The only downside was that the pool was closed during our stay, which was a bit disappointing. However, this minor setback didn’t overshadow the overall excellence of the property. Despite this, we would highly recommend this place to anyone looking for a fantastic getaway. It’s a must-stay property, and we can’t wait to return!
Stayed 3 nights in Mar 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest rooms felt dated - no desk or dining table, outdated seating, cramped bathroom, inconvenient power supply. Main restaurant dining hours a bit odd. Breakfast until 11:00am, Lunch starting at 1:00pm. Great, walkable location with amenities and dining options nearby. I felt like I was paying a premium for the location rather than the quality of the guestroom.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jola

Liked: Amenities, property conditions & facilities
Service was amazing!
Stayed 3 nights in Nov 2024

8/10 Good

su ah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very complication just walking distance from Dubai mall. Clean and friendly staff
Stayed 3 nights in Jan 2025

6/10 Okay

KANWAL

Liked: Cleanliness
A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Downtown was an excellent hotel for our family over Christmas. Every detail was so thoughtful and the location can not be beat. The breakfast staff were so attentive and made our kids feel very special. The rooms were spacious, clean and very comfortable. We woyld absolutely stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Jul 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel nice location and spacious rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Jauhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

This is by far the best hotel I’ve ever stayed at during my travels to Dubai. The customer service is exceptional, and the location is absolutely perfect—10/10
Stayed 3 nights in Jan 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
Stayed 5 nights in Sep 2024