Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Sydney

Not worth being a Ritz

Posted 05-Sep-2016
Great facilities, bad service. The Dubai problem (too many 5 star hotels) has caught another name that you would normally associate with best in class service. Check-in desasters, not being able to pull a drink, running out of glasses at the hotel bar, all of that you will find here. Ritz? Sorry, but you guys need to go to Europe and stay in a proper Ritz to know what service means. Bad experience.
5out of 5
by A verified traveller

Free upgrade to club lounge

Posted 09-Aug-2016
Emirates had lost our luggage and we got free upgrade to the club room/ lounge.
5out of 5
by A verified traveller from scotland

V nice classy hotel

Posted 25-Jul-2016
Relaxing, great food, great service, lovey room (most basic room was still v luxurious). Will return
4out of 5
by A verified traveller

Great location and staff

Posted 17-Jul-2016
No smoking rooms, you can smoke in your balcony though
5out of 5
by James from Hurstpierpoint

Posted 23-Jun-2016 on Hotels
Nice Hotel , great friendly staff and excellent service .
5out of 5
by A verified traveller

Oasis in Dubai

Posted 21-Jun-2016
Beautiful older style hotel right on the beach with fantastic pool and very helpful and friendly staff. LArge spacious rooms, great location and pool temperature was just perfect. Would happily return to this hotel. Special thanks to Khurram at the front door who always made me feel so welcome and has amazing ability to remember you name.
5out of 5
by A verified traveller

Posted 10-Jun-2016
Pros: Best for entertainment, at the beach, fantastic swimming pool, family friendly as well as for business.
After an international trip, from Dubai Airport I went to attend a business meeting and arrived at hotel around 4.30pm. Unluckily my Club Lounge Room was not ready which I was not really happy at all. The Hotel Reception gave me other room and around 6pm I got my reserved room. I had to reschedule my evening programs because of the too late checkin! I appreciate the hotel management that they gave me checkout till 6pm and offered additional facilities if or as needed.
2out of 5
by Mohammed from Riyadh

Uncomfortable Stay at all

Posted 03-Jun-2016 on Hotels
It was really bad as I had construction noise that made my stay uncomfortable in addition to bad treatment by hotel management
5out of 5
by Madelene

This traveller left a rating score only Posted 15-May-2016 on Hotels
5out of 5
by A verified traveller

The best of the best

Posted 11-May-2016 on Hotels
Top of the top. They made a mistake with my room and fixed it immediately and superbly. Service, grounds, restaurants... all the BEST. beach next to it fantastic, with great views and beautiful sea.