Ratings based on 352 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Best in Dubai

Posted 15-Mar-2018
Great Beach Front property in Dubai. It's a great place to relax.
Comment from Hotel Management
22-Mar-2018 by The Ritz-Carlton Dubai , Hotel Management
Dear Valued guest, It was a pleasure to welcome you at The Ritz-Carlton Dubai and appreciate your comments regarding your recent stay at the resort. We are pleased to note that you enjoyed your experience at our hotel Once again, thank you for your feedback and we sincerely look forward to your return visit in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Wonderful.

Posted 06-Mar-2018
I had a very wonderful and lovely time at this hotel. I will be coming back again.
Comment from Hotel Management
22-Mar-2018 by The Ritz-Carlton Dubai , Hotel Management
Dear Neda, It was a pleasure to welcome you at The Ritz-Carlton Dubai. Thank you for highlighting the genuine and warm hospitality of our dedicated team members across the hotel. We are pleased to note that you enjoyed your experience at our hotel Once again, thank you for your feedback and we sincerely look forward to your return visit in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveller from hong kong

Resort hotel in Dubai

Posted 01-Mar-2018
This hotel is located in Dubai marina area which is around 30-mins drive away from the old town and Dubai mall. We like the elegant Arabian hotel decor, room size, pools and the private beach. Marina area, the walk, is new and exciting with many good restaurants and shops. Personally I like it more than Dubai mall. But there is traffic coming into the district by car in peak hours. We enjoyed our stay and spent some times relaxing at the pool and beach which was very nice. Staff are genuinely friendly and helpful. However my pre arrival request (communicated two times) for setting up an extra bed for my son was not prepared, a bit disappointed.
Comment from Hotel Management
22-Mar-2018 by The Ritz-Carlton Dubai, Hotel Management
Dear Ju, We would like to thank you for taking the time in sharing your experience at The Ritz-Carlton Dubai during your recent visit. We are indeed concerned in falling short of meeting some of your expectations and rest assured that each comment is reviewed with all the related management of the concerned teams and investigated in detail for process rectifications where ever possible. Once again, thank you for your feedback and we sincerely look forward to your return visit in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveller

I had higher expectations

Posted 09-Feb-2018
For the price I paid I expected more! The room was spacious but not so fancy, the lights controller was very confusing especially when trying to turn off some lights, bed was very comfortable, the room view was nice overlooking the pool, loved the espresso machine, the room service was ok (said will deliver in 20 mins and delivered much faster while I was taking a shower!) the location is the best thing I can say about this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Riyadh

Constructions nearby

Posted 07-Feb-2018
Hotel is 5 stars at all levels. But construction is happinning around and Expedia didnt note that at the time of booking. It is better if you would alert for construction on going.
Comment from Hotel Management
22-Mar-2018 by The Ritz-Carlton Dubai , Hotel Management
Dear Mr. Abdulelah, We would like to thank you for taking the time in sharing your experience at The Ritz-Carlton Dubai during your recent visit. We are indeed concerned in falling short of meeting some of your expectations and rest assured that each comment is reviewed with all the related management of the concerned teams and investigated in detail for process rectifications where ever possible. Once again, thank you for your feedback and we sincerely look forward to your return visit in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Some of the best service I've ever received!

Posted 11-Dec-2017
I've stayed at Ritz's before so I knew what to expect, but the hotel staff went above my expectations and reached a new peak of service. From the spa to the front desk to the valet to the restaurants to the beach, everyone was very helpful everywhere and willing to do whatever was needed to make me happy with my voice to stay here. The staff were also very helpful with suggestions of places to go and places to eat. They were genuine and only really suggested places outside the resort. There was a minor issue with check in, but the staff worked very hard to correct the error and went beyond a basic apology. They took corrective actions that had me feeling great about the whole issue. It is clear that they value my business at their resort. Finally, I was also impressed with everything that was included: valet parking, wifi across the resort and daily access to the spa. These are not typically covered by the daily hotel accommodation fee, but it was at the ritz Dubai! Great value!
5 out of 5
Recommended
for Everyone
by A verified traveller from ksa

Posted 08-Dec-2017
I loved everything about the hotel except 2 things: the toiletries .. they products don’t smell good. And the second thing is the outlet location: I couldn’t plug the hair dryer at all! The place is so small for it. Had to keep my hand pressing on it to work then I gave up.
5 out of 5
Recommended
for Families
by A verified traveller from Torquay Australia

Fabulous location, excellent staff, and service

Posted 05-Dec-2017 on Wotif
Pros: The Staff, the cleanliness, the access to the beach and overall location. The treats and service on the beach , music in the grill restaurant .
Cons: Make the restaurants/ lounge/cigar bar less expensive , as that would encourage the patrons to use them more. Then the atmosphere/ambience would impr
Location: The location is the best in Dubai, easy access to the Malls, restaurants, beach and transport services. Fabulous
Hotel is in a fantastic location, with the most wonderful courteous staff. The main thing we were disappointed with was the fact that the property was not being utilised by the guests. . Eg the beautiful lounge/cigar bar and suspect restaurants, lacked the atmosphere mainly because the guests were not Patronising them. We suspect because they are too expensive. Drinks coffees were way too expensive. Love the service and extras at the beach just world class standard. We appreciated all the Ritz had to offer, but it is a shame that more clientele were not using the facilities. Breakfast Bar fabulous .
5 out of 5
by linda

A great stop over!

Posted 03-Dec-2017 on Hotels
We stayed for three nights on our way back from the Seychelles. Everything about the hotel, including our Club Lounge access was great. The one negative for me, was its position close to the Sky Dive center; there was a constant drone of small planes taking off and landing.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Five star hotel with private beach

Posted 28-Nov-2017
I loved this hotel, it’s huge and the staff were amazing! Having direct access to the beach which is restricted to hotel guests was my highlight. I’ll be back.