Ratings based on 1,483 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Paris

Pas à la hauteur d'un 5*

Posted 19-Feb-2017
Très déçue après avoir passé plusieurs jours tres agreables au Dubaï Sofitel Downtown. Le Jumeira beach souffre d'une décoration désuète et d'une grande inégalité dans l'attitude du personnel... Certains très pros : personnels du 32ème étage et Georgette de l'accueil. Et d'autres, limite agressifs, et assez condescendants. Ménage fait très rapidement et superficiellement, chambre peu spacieuse.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
nice location easy access hard to reach the hotel due to traffic
4out of 5
Recommended
for Everyone
by A verified traveller from SA

Excellent location

Posted 13-Feb-2017
A special thanks to Abdulsalam the duty manager in Sofitel Jumairh beach hotel, who cares and really listens to any comments you have.
5out of 5
Recommended
for Everyone
by A verified traveller from Leeds, UK

Excellent hotel located centre of Jumeira Beach.

Posted 31-Jan-2017
Pros: Loved the warm welcome by all staff as you enter the hotel, nothing was too much trouble for them. Rooms were lovely decorated and to a high standard
Cons: Breakfast facilities, it would have being helpful if staff provided basic explanation of what food was available and where. Found it very confusing.
Location: Beach 2 min walk from front entrance of hotel. Loads of restaurants in JBR. Check out the Marina behind JBR. Go see Dubai Mall and visit Burj Khalifa
Lovely hotel that you would expect from the Sofitel Hotel Chain, location was excellent, in the center of Jumeirah Beach Resort. Immediate from the hotel is a pedestrianized area full of shops and restaurants, no more than 2 mins away is the beach which is impeccably maintained and cleaned making for a nice experience. Point to note the access to the hotel via car/taxi can get very congested due to volume of cars wanting to access this area. During our stay we opted to get our taxi to drop us by the access roads and we took the short walk back to the hotel which was no problem and an extremely short walk, saved sitting in a taxi that was not moving in the traffic.
5out of 5
Recommended
for Everyone
by A verified traveller from amsterdam

super locatie, fijne faciliteiten

Posted 30-Jan-2017
Pros: erg fijn personeel en betaalbaar
alles top, alleen zwembad maar van 14,00 tot 17,00 in de zon.
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Great hotel and great location

Posted 27-Jan-2017
I'm completely satisfied with every aspect about the hotel, including its location. It's facing the beach and right next to the Marina walk. It's probably the best area to stay in Dubai for vacation since it's accessible to everywhere by tram and metro.
5out of 5
Recommended
for Everyone
by A verified traveller from Ruhrgebiet

Superservice

Posted 23-Jan-2017
Pros: Lage und Service
Cons: Nein
Location: Strandhotel mit vielen Wassersportmöglichkeiten
Vorbildlich serviceorientiertes Personal, das einem mögliche Wünsche schon von den "Augen " abliest. Das Hotel bietet ein Frühstück, bei dem keine Wünsche offen bleiben. Das Wetter lädt ein es auf der Terrasse einzunehmen. Wir haben es als Ausgangspunkt für unsere Ausflüge nach Dubai genommen. Bis in die Altstadt dauert es jedoch fast eine Stunde, wenn man die Metro nutzt, die sehr preiswert ist.
5out of 5
Recommended
for Everyone
by A verified traveller from California

The Best!!

Posted 19-Jan-2017
Pros: The location plus everything!
Location: location is the best; so many things to do. Restaurants in the area are opened till 5 a.m. Beach is few steps away.
We had an excellent experience in this hotel. It was simple, not flashy but classy hotel. Location is superb. Just got back from 6 nights stay at this Hotel, and I have nothing but good things to say.. Hotel is located on the excellent "JBR Walk" which is packed with cafes and restaurants and is right next to the wonderful Jumeirah Beach. The hotel is literally a 1 minute walk across the "walk" and their is a big stretch of beautiful beach. We took 3 rooms as we are in a group. I recommend getting a full beach view. It's awesome. We hardly ate in the hotel as we were always out eating. We love the french cafe and the asian rest as well as the burger rest. Their staff are all very friendly. Stayed January 2017, traveled with friends. The staff are so helpful, respectful and will go out of their way to please the customers. I mention staff like Yahyah who drove us all around Dubai and Abu Dhabi with very positive attitude and cheerful personality. Special mention also goes to Manuel, Noel, Leo, the whole of the concierge staff and the front desk staff. The room service was also superb. Our house guy James was great, very patient guy. The selling point of this hotel is the beautiful location.Will definitely come back to this place again!
5out of 5
Recommended
for Families
by A verified traveller from Pesaro

Una delle migliori opzioni di Dubai a The Walk"

Posted 17-Jan-2017
Pros: Pulizia e colazione
Cons: Qualche parte potrebbe essere un pò più illuminata, e "svecchiata"
Siamo stati due giorni in questo ottimo albergo. Abbiamo esperienza di molte altre strutture a "The Walk", che fa parte di Dubai Marina e che è l'unica parte pedonabile di Dubai. Ingresso un pò all'antica, personale molto gentile e sorridente. La camera era perfetta, ed aveva tutto quello che serviva. Il bagno disponeva della vasca, di una ampia doccia, e, udite udite, era presente anche il bidet. La camera era molto silenziosa. La colazione è stata una delle migliori che abbiamo mai avuto. Consiglio questo hotel a tutti quelli che amano le strutture senza fronzoli, e che amano soggiornare a "The Walk"
1out of 5
by A verified traveller from Chicago

Bad Experience with Security Officer in Lobby

Posted 09-Jan-2017
Pros: the beach view
Cons: More friendly security officers that don't give you bad stare and treat your wife or fiancee as hooker.
Dear hotel management, if you're going to hire staff that is close to customers please make sure they are friendly and respectful. One of the security guards at the hotel entrance (the tall Indian with big eyes) always gave me a really bad stare every time i walked in the lobby hotel. He always had a serial criminal look on his face like he wants to kill somebody. When I walked inside with my fiancee girl, they looked at me so bad like I am walking inside with a hooker or something. So this guy totally ruined my 14 day stay at this hotel. I even had nightmare at night because of this person bad look at me. He needs to go work somewhere else like construction with this attitude and look, NOT inside a hotel with people. Other than the security officer, the rooms were fine because you get what you pay for. It was nice to see the ocean view. On the beach, you pretty much have to pay for chairs or towels because the hotel doesnt give them for free even thought it's a 5 star hotel.