Ratings based on 1,428 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Oxford, UK

Lovely hotel in a great location

Posted 16-Oct-2016
Pros: Well kept and had good facilities. The staff were friendly and helpful. The location was very good for eating and shipping during the day/evenings.
Cons: Swimming pool and sun lounge were a bit small. Provide free access the sun loungers on the public Beach across the road.
Location: Excellent location as it was along The Walk, and very close to The Beach and Dubai marina. This provided a great choice of restaurants and shops.
Overall the hotel is well kept and has good facilities. The only thing that let it down was the rather small swimming pool and sun lounge area. However, as the main reason for going to Dubai was to explore the city and all its activities, this was not a big issue. The location is excellent in terms of being on The Walk and right next to The Beach, plus within a very short walk of the marina. There are many excellent restaurants and shops to explore and try along The Walk, The Beach and the marina. Plus The Beach is a lovely location to spend the evening. As the name suggests the hotel was very close to a Beach. This Beach was a public beach, and so sun loungers were not free. The only negative side of this location was that it was a bit of a trek to other parts and attractions of Dubai such as downtown Dubai and old Dubai on the creek. So to explore Dubai meant a bit of travelling either via taxi or the tram/metro or the hop-on-hop off buses. This was not difficult but just a little timely, and meant often missing the last bus back as the hotel was right at the end of the bus route. The hotel staff were very friendly and helpful.
5out of 5
by A verified traveller from Melbourne Australia

Perfectly located hotel close to beach and eaterie

Posted 03-Oct-2016
Pros: Pool, breakfast, service
Cons: A la carte dinner
Location: Perfect location opposite the beach with plenty of restaurants nearby
5 star hotel with great facilities including the infinity pool with large area for relaxing in the sun.
5out of 5
by A verified traveller from Zaandam

Prachtig hotel met heerlijke schone kamers.

Posted 26-Sep-2016
Pros: Het was geweldig!! We zouden zo weer voor dit hotel kiezen.
Cons: De tv's weg in de executive lounge. Of zet iets gezelligs op ipv nieuwszenders met alle ellende.. En de muziek in de lounge wat vlotter.
Location: Dubai is geweldig!! Genoeg op loopafstand te beleven qua restaurants enz.
Wat hebben wij genoten van het Sofitel! Het ligt direct in een super gezellige buurt, met restaurants, terrasjes en winkels. Het strand is op loopafstand maar wij hebben lekker genoten van het zwembad waar altijd genoeg ligbedden staan voor alle hotelgasten. Het personeel van het Sofitel is super beleefd en behulpzaam. Het ontbijtbuffet is ook geweldig!! Over dubai, een super mooie ervaring! We zijn in de dubai mall de hoogste toren (Khalifa) in geweest met een giga uitzicht vanuit de hoogste etage. Ook bij de Dubai mall buiten vanaf 18.00 de fonteinen en de Khalifa met een lichtshow (moet je gezien hebben!!) Verder in de Malls geweldig om te zien met alle grote merken maar alles peperduur! Het vervoer: de taxi in Dubai is goedkoop,een auto huren heeft geen zin. Pas wel op bij de Malls want daar proberen ze toeristen in een dure lexus te krijgen waar ze denk ik provisie voor krijgen.. De auto is mooi maar je betaald het dubbele! Als er iemand staat die de mensen naar de taxi's verwijzen meteen zeggen dat je normale taxi wilt. We hebben een high tea gedaan in het enige 7 sterren hotel van de wereld (Burl Arrab)waar je als niet gast niet binnen komt om te kijken. Was heel duur maar je moet het gezien hebben. Van te voren bespreken! We hebben een leuke dagtocht gedaan naar Abu Dhabi waar een giga moskee is. Neem een sjaaltje mee voor om je hoofd en een lange broek anders kom je er niet in. Tip: haal bij aankomst op het vliegveld wat drank voor op je kamer/balkon.
4out of 5
by A verified traveller from M

Lovely hotel right in the middle of JBR

Posted 25-Sep-2016
Hotel is lovely. in good location. Pool is nice. Only thing I can say is, the bed needs replacing, it had bad dips in it and made it very uncomfortable.
5out of 5
by A verified traveller from h

Nice close to beach good views sea view room!

Posted 22-Sep-2016
Nice close to beach good views sea view room! Good staff top place enjoyed it!
4out of 5
by A verified traveller

Almost good

Posted 21-Sep-2016
In general . They are very good but little slow When i try to make ckeck in .but they are give what i want
5out of 5
by A verified traveller from Kuwait

Posted 18-Sep-2016
Staff very friendly and accommodating. Room and service excellent
2out of 5
by A verified traveller from London

Sofitel Jumeirah Beach Hotel - not recommendable

Posted 07-Sep-2016
Pros: Location
Cons: Customer Service, In-room dining service, Cleaning service, Concierge service.
Location: Jumeirah Beach is a prime location in Dubai and the hotel is situated on the Beach, on 'the walk' so everything is close by, shopping, eating, etc.
I booked a Superior Sea View twin bedroom for my mum and I to stay for 10 nights. I have stayed in Dubai numerous times and that too at Jumeirah Beach. I travel to Dubai 4-5 times a year and so the hotel I stay in and the room I have is very important to me. On arrival we were told to wait, which took 30-45 mins. Once we'd started our check in the reception staff told me I had booked a 'normal room'. I explained that I had booked the Superior Sea View Room, to which there were a lot of questions, luckily I had taken my Expedia Itinerary booking confirmation with me. I showed this to the member of staff dealing with me. He tells me that my booking is of a 'partial sea view'. I complained that this wasn't the case and that i had booked the room via expedia for the very reason that it was a proper sea view room. They then asked me to contact Expedia myself to which I argued that as a customer I shouldn't have to waste more of my holiday time making phone calls to correct something that was a mistake between them and an agent selling on behalf of their hotel. After 2 hours of dispute I finally got the room I had actually paid for but it didn't end there. The cleaning of the room was not at a satisfactory level, the in room dining service would always forget one part of my order, and generally I haven't ever picked up the phone so many times to complain about one thing or the other. Generally I was very disappointed and wont be staying at the Sofitel Jumeirah beach every again.
5out of 5
by A verified traveller from Orlando, Florida


Posted 04-Sep-2016
It was amazing! Super clean, comfortable & thestaff was perfect. We were up late till 4am and was able to order pizza (room service)!
Comment from Hotel Management
10-Sep-2016 by Simon, Hotel Management
Dear Sam, Thank you for your 5-star rating! We are thrilled that you enjoyed your stay and hope to welcome you back in the near future. Kind Regards,
5out of 5
by A verified traveller from Planet Earth

Nice hotel, good facilities and excellent location

Posted 03-Sep-2016
As the title says. Nice hotel on the beach and excellent location for those who want to be in the JBR area.
Comment from Hotel Management
04-Sep-2016 by Simon, Hotel Management
Dear Feras, Thank you for taking the time to share your review! We are so pleased that you enjoyed your experience and hope to welcome you back very soon.