Ratings based on 1,410 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Excellent location close to beach

Posted 31-Aug-2016
Very nice hotel with great facilities which includes gym, pool...etc. The only downside to hotel is no private beach.
5out of 5
by A verified traveller

Beautiful hotel and great location

Posted 22-Aug-2016
We have stayed at this hotel a couple of times now and really enjoy it. Since our last visit JBR has really evolved and is better than before so there is a lot more to see and do closer to the hotel now. The hotel itself is very nice and the staff are all very friendly and helpful. The hotel offers great facilities however the pool is quite small and you can see points for room for improvement in the quality of finishings around the pool such as missing pool tiles, panels coming apart from the seal holding it in place etc... Apart from this everything else is great.
Comment from Hotel Management
24-Aug-2016 by Simon, Hotel Management
Dear Guest, I am very pleased that you enjoyed your experience at Sofitel JBR, I will share your feedback on how we can improve with our team. I invite you to return and see our progress. Kind Regards, Simon Stewart
1out of 5
by A verified traveller from Kuwait

Great Hotel with issues

Posted 21-Aug-2016
Sofitel is truely a luxury brand but it seems that the hotel in Dubai JBR lacks the fifth star rating. Receptionist was rude at checkin but I was later called by Management to apologize.. The room was not well maintained and extremely noisy even though I was given a room on the back of the hotel! Super noisy cars at night can be heard as I was on the 7th floor. Pool was quite small with a bar that was not covered.. Too hot to be seated at the bar! I checked out and still nothing was done except of a free dinner for my incident with the rude receptionist to which I declined.
Comment from Hotel Management
26-Aug-2016 by Simon, Hotel Management
Dear Yaser, Thank you for choosing our hotel and for sharing your feedback. I am sorry that you faced some issues during your stay and that our attempt to address your concerns did not meet your expectations. I do hope you may offer us the chance to do better in the future. Sincerely, Simon Stewart
4out of 5
by A verified traveller

Posted 20-Aug-2016
Really great location. Close to restaurants. Beach is across the road and hotel provide beach towels and sun mats as pool was extremely busy when we were there. Staff are very attentive and friendly.
Comment from Hotel Management
20-Aug-2016 by Simon, Hotel Management
Dear Caroline, Thank you for taking the time to review our hotel. We hope to welcome you back in the future. Kind Regards, Simon Stewart
4out of 5
by A verified traveller

Posted 17-Aug-2016
An overall clean neat room. Very friendly helpful staff. The view is stunning!
Comment from Hotel Management
19-Aug-2016 by Simon, Hotel Management
Dear Guest, Thank you for staying with us and for leaving us your feedback. We hope you will return in the future. Warm Regards, Simon Stewart
5out of 5
by A verified traveller

Super Hotel nur 100 Meter vom Strand

Posted 17-Aug-2016
Und wir haben geschlafen wie "Gott in Frankreich" : Das Sofitel-Bettkonzept ist einfach überirdisch! Wir waren jetzt zum vierten Mal dort - jederzeit gerne wieder!!!!
Comment from Hotel Management
19-Aug-2016 by Simon, Hotel Management
Dear Guest, Thank you for continuing to make Sofitel Dubai Jumeirah Beach your home in Dubai. I am pleased that you slept so well and look forward to seeing you again soon. Kind Regards, Simon Stewart
5out of 5
by A verified traveller from HK

Hotel near beach

Posted 15-Aug-2016
The hotel is near to the beach, which is just a second could reach. Nearby have plenty selection of cafe and restaurant. Hotel staff are all friendly and energetic. There is booking of car service from hotel to those famous place in Dubai ( such as airport, Dubai mall etc.) and the price is reasonable which I think is much more better then call a taxi. Hotel is a bit far from Metro station in which you could only be reach to the nearest metro by taxi. Hotel staff are all very helpful and reply to our enquiry and provide assistant to us very soon. I would reserve this hotel again for my next visit in Dubai.
Comment from Hotel Management
19-Aug-2016 by Simon, Hotel Management
Dear Pauline, Thank you for choosing our hotel and for sharing your review. We look forward to seeing you again soon. Best Regards, Simon Stewart
5out of 5
by A verified traveller from UK

Perfect hotel at the perfect location

Posted 03-Aug-2016
Our stay was amazing at the Sofitel hotel.. The staff was really helpful and the staff around the pool area where so helpful and cheerful.
Comment from Hotel Management
04-Aug-2016 by Simon, Hotel Management
Dear Zinnyy, Thank you for sharing your 5-star review following your recent visit. We are thrilled that you had an amazing stay and invite you to return soon.
4out of 5
by A verified traveller from Sydney

Good location and value

Posted 03-Aug-2016
Next to Dubai marina, it is a great location. Food was ok but expected more. Bed was too soft so little disappointed. Nice gym, good value and staff friendly enough. Fine for a few nights, just didn't blow me away.
Comment from Hotel Management
by Simon, Hotel Management
Dear Guest, Thank you for your visit and for sharing your feedback. We hope you will visit us again and that we can enhance your next experience.
4out of 5
by A verified traveller from paris

proche de tout

Posted 01-Aug-2016
Pros: La propreté
Cons: Parfois on attend 5bonnes minutes avant de monter dans l'ascenseur
Personnel accueillant, merci à Olivia qui a été très accueillante avec nous. Ce que je trouve dommage c'est qu'en regardant les photos de l'hôtel on a vraiment l'impression qu'on sera au bord delà plage mais en faite il y a quelques Resto et magasin qui sont entre l'hôtel et la plage. La vue n'est pas aussi belle que je l'avais penser avec le site en construction juste en face et surtout que oui de notre chambre on voyait la plage mais la vue est décevante voilà le seul point négatif. Sinon lensemble de l'hôtel est très propre le personnel très gentil le pdj plus que complet. Encore merci à Olivia une réceptionniste qui parlait français et qui nous à montrer beaucoup d'intérêt. Je travail moi meme dans un 5etoile et je sais que c'est ce genre d'attention qui peut tout changer
Comment from Hotel Management
05-Aug-2016 by Simon, Hotel Management
Dear Assma, Thank you for taking the time to share your comments following your recent visit. We are pleased that you enjoyed your stay and will be sure to recognize the efforts of Olivia. We hope to see you again in the future.