Le Royal Meridian - check in issue
We arrived in the late evening 11:15pm and a transparent attempt to give us an inferior room to our booked room was made. This room was next to a construction site and of lower standard. It took 4 attempts and firm conversations with staff to finally reach a manager who rectified the situation an hour and a half after our arrival. This was not impressive as the hotel staff should have been honest and up front about the room situation and the fact that they had given our original room away earlier in the day and were basically trying to force us to take an inferior standard room that was not per our booking. This was exacerbated by the fact that we had our 6 month old baby with us particularly as we had called and messaged ahead for a cot to be put in the room so that he could go straight down due to our late arrival, highlighting that the hotel was aware of both our baby and our late arrival time well in advance. The hotel had confirmed that the cot would be ready, it was not. This is clear not the standard of service that is expected at a 5star standard hotel! Nonetheless, the hotel is lovely and the rest of our stay was excellent.
Comment from Hotel Management
07-Apr-2018 by e-Services Manager, Hotel Management
Thank you for taking the time to write your review.
Whilst it was a pleasure to have you as our guests at Le Royal Meridien, we have noted that you were not completely satisfied with your stay particularly with the service experienced. Please be assured that this is not our usual standard of service delivery within the resort and your review has been shared with the relevant manager to avoid such situation to reoccur.
Thank you for your time and please know that you will always be welcomed at the hotel.