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"The hotel staff, room and amenities where outstanding as they where before and would definitely stay there again."

"yes"

"Got a young kid in tears after planning our stop here especially for the pool, no mention of “no kids allowed” in the pool on the website. Please update your advertising of the pool as a tantalizing “rare find” for families who won’t have access to the pool, as we only spring for this fancy place for that reason. "

"Room was clean, coffee, tea, biscuits and water was not replaced after the 1st night. Other than that I couldn’t fault it. "

"Carly and Andy were extremely helpfull. But there was a guy who needs to use deodorant. Body odor at the reception is not acceptable."

"Unfortunately on arrival was told the double room we paid for wasn’t available and was given a dorm with bunk beds. We had checked in in advance and arrived at 10pm so had no other option but to stay. The room was fine, just a little cold and couldn’t close the curtains so was very bright in the morning. Just frustrating when the double was paid for and had no choice but to accept a bunk bed. "

"Broken A/C|Incredibly hot room (with no windows)|Overall clean and cleaned well|easy check in. "

"The bar is small but ok."

"Close to Birmingham New Street train station, great! Rooms have a more modern style, which is cool! Breakfast area is really nice and the menu served is fresh. There is a small store next to the hotel opened 24 h too! My bed sheets were stained, so it was somewhat uncomfortable, but I would come back still. Recommended in overall! "