Beautiful historic hotel
The hotel itself is lovely, and has beautiful architectural detail. Free wifi was nice. There was one English channel on the TV. The pool area is very nice, as well. Bath robes and slippers in the room were a nice compliment to the comfy bed. The bathroom was large and very clean. We wished there was tea or coffee available in the room to enjoy at night or upon waking up, as there was Nescafe machine but they charged for each pod. After we departed, we received an email hours later saying we hadn't paid for 5 items from the minibar so they were charging that to our credit card. We used nothing from the very well-appointed mini-bar, so this came as an unsettling surprise. I emailed the English speaking receptionist back in English stating we did not use anything and expected the money to be refunded immediately. It was refunded the next day, I could tell by looking at our credit card, but the response I received was in German with no comments apologizing for the error.
Comment from Hotel Management
13-Feb-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden.
I am very happy to hear that you enjoyed your stay at our hotel and you benefited from our location in the heart of the city.
In order to support and strengthen the regional economy, it is important for us to collaborate with regional partners. That's why we source our coffee capsules from a local coffee roaster right here in Dresden. The price of 1 € per capsule helps to uphold this tradition.
I would be very happy to welcome you again sometime soon at the Taschenbergpalais.
With best regards