Ratings based on 1,035 Verified Reviews

4.7 out of 5
88% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller from Miami, Florida, US

Posted 06-May-2018
luxury hotel! the perfect room! it feels like you're spending time in the castle. atmospheric!
Comment from Hotel Management
08-May-2018 by Team Taschenbergpalais, Hotel Management
Dear Oleg, Thank you very much for taking the time to review your stay at the Taschenbergpalais Kempinski Dresden. I am very happy that you enjoyed your stay at our hotel and were fully satisfied with the service we provided for you. I would be very happy to welcome you again sometime soon at the Taschenbergpalais. With best regards Marten Schwass General Manager
3 out of 5
by A verified traveller

Posted 04-May-2018
For a hotel that presents itself as a first class hotel - it's not! We've stayed with this chain before in other countries and found it amazing but this one cheats out by charging its guests for the in room coffee - not classy at all. The rooms are much smaller than standard rooms in other hotels of the same quality. We've stayed in this city before and will go back to other hotels next time.
Comment from Hotel Management
09-May-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for taking the time to review your stay at the Taschenbergpalais Kempinski Dresden. I am sorry that your room didn´t met your expectations. The hotel was reconstructed according to the original construction plans and every room is shaped differently. Therefore, the rooms can be perceived as different in size even though they are not. For a possible next stay, I recommend a room in our Superior or Deluxe category for even more space and comfort. In order to support and strengthen the regional economy, it is important for us to collaborate with regional partners. That's why we source our coffee capsules from a local coffee roaster right here in Dresden. The price of 1 € per capsule helps to uphold this tradition. Still, I would be more than pleased to welcome you another time at the Taschenbergpalais. With best regards Marten Schwass General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Superrrrrrrr Location, Super Nice Hotel!

Posted 12-Apr-2018
You are just in the action, in the center of the beautiful Dresden, just go out of the hotel and yo are in the middle of the citysightseeings, best imposible!
Comment from Hotel Management
24-Apr-2018 by Team Taschenbergpalais, Hotel Management
Dear Liz, Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden. I would like to thank you for your more than kind words. We are always striving to provide the best service and the most comfortable stay for our guests and reading your review confirms our efforts are worth while. It would be a great pleasure to welcome you again at the Taschenbergpalais. With best regards Marten Schwass General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Excellent hotel - perfect location

Posted 22-Mar-2018
Pros: Location - beautiful building
Cons: Perfect
Location: All of old Dresden is on the hotel's doorsteps
The hotel is housed in a beautiful old palace - so its name is genuine. Hotel staff are extremely friendly and the restaurants in the hotel, are definitely worth visiting.
Comment from Hotel Management
26-Mar-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden. I would like to thank you for your more than kind words. We are always striving to provide the best service and the most comfortable stay for our guests and reading your review confirms our efforts are worth while. It would be a great pleasure to welcome you again at the Taschenbergpalais. With best regards Marten Schwass General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous property

Posted 10-Mar-2018
The staff could not be more helpful and pleasant and the location is perfect for sightseeing in the historic area. Rooms are gorgeous.
Comment from Hotel Management
12-Mar-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for taking the time to review your stay at the Taschenbergpalais Kempinski Dresden. I am very happy that you enjoyed your stay at our hotel and were fully satisfied with the service we provided for you. It´s great to hear that you benefited from our location in the heart of the city and you liked the view from your room. It would be a great pleasure to welcome you again at the Taschenbergpalais. With best regards Marten Schwass General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

wonderful location

Posted 06-Mar-2018
An wonderfully plush hotel right in the heart of the historic city centre, literally a few steps away from the main museums and sights. You can request a room with a view of the sights too! It is a huge hotel, but considering its dimensions it is very quiet. If you have an issue it is worth insisting it is sorted out. I was put in a room underneath some renovation work and was rudely awakened at 7.45 am by loud banging which then seemed it would be going on all day. I requested a room change and they took some time to oblige and tried to send me away with feeble excuses, but I did not give up and finally got a better room than before for the same price. The food is lovely too. I would always go back there, it is one of the nicest hotels I have been to.
Comment from Hotel Management
08-Mar-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for taking the time to review your stay at the Taschenbergpalais Kempinski Dresden. I am very happy that you enjoyed your stay at our hotel and were fully satisfied with the service we provided for you. It´s great to hear that you benefited from our location in the heart of the city and you liked the view from your room. We apologize for any inconvenience caused by the renovation of our Pool and Spa area. I am glad, that we were able to offer you a room change. It would be a great pleasure to welcome you again at the Taschenbergpalais. With best regards Marten Schwass General Manager
4 out of 5
by A verified traveller from Cincinnati, OH

Beautiful historic hotel

Posted 07-Feb-2018
Pros: Beautiful hotel, nice wifi, toiletries, robes/slippers, easy walk to the train station. Close to shopping/dining and the Opera.
Cons: Coffee/tea provided to use with the machine, maybe water bottles in the room.
Location: SHOPPING. Like serious shopping. And lots of restaurants, bars and spas.
The hotel itself is lovely, and has beautiful architectural detail. Free wifi was nice. There was one English channel on the TV. The pool area is very nice, as well. Bath robes and slippers in the room were a nice compliment to the comfy bed. The bathroom was large and very clean. We wished there was tea or coffee available in the room to enjoy at night or upon waking up, as there was Nescafe machine but they charged for each pod. After we departed, we received an email hours later saying we hadn't paid for 5 items from the minibar so they were charging that to our credit card. We used nothing from the very well-appointed mini-bar, so this came as an unsettling surprise. I emailed the English speaking receptionist back in English stating we did not use anything and expected the money to be refunded immediately. It was refunded the next day, I could tell by looking at our credit card, but the response I received was in German with no comments apologizing for the error.
Comment from Hotel Management
13-Feb-2018 by Team Taschenbergpalais, Hotel Management
Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden. I am very happy to hear that you enjoyed your stay at our hotel and you benefited from our location in the heart of the city. In order to support and strengthen the regional economy, it is important for us to collaborate with regional partners. That's why we source our coffee capsules from a local coffee roaster right here in Dresden. The price of 1 € per capsule helps to uphold this tradition. I would be very happy to welcome you again sometime soon at the Taschenbergpalais. With best regards Marten Schwass General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Great location

Posted 07-Jan-2018
Very central can walk very easily to all attractions Lovely rooms kept very clean Overall very pleasant stay
Comment from Hotel Management
10-Jan-2018 by Marten Schwass General Manager, Hotel Management
Dear Christine, Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden. I am very happy to hear that you benefited from our location in the heart of the city and were fully satisfied with the service we provided for you. It would be a great pleasure to welcome you again at the Taschenbergpalais. With best regards Marten Schwass General Manager
3 out of 5
by Sofia

This traveller left a rating score only Posted 05-Jan-2018 on Hotels
5 out of 5
by Shirley

Great 5 Star Hotel

Posted 04-Jan-2018 on Hotels
This hotel was a great value! 5star hotel thru Hotels.com. Didn’t treat me like a discount traveler like some hotels do!