Search Hotels in Downtown La Cruz, La Cruz de Huanacaxtle

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"First of all, check-in. The very first day that we arrive Mexico. As the shuttle supposed to come and pick us up to take us to the resort which is booked with Expedia and paid 160$ already , I was gone at the proper spot with the grey line to ask them to take us to the resort that person check everything and ask us that we supposed to go to a different resort as when I initially booked Expedia give this option to change vacation or fully refund till march 12 and so I change my booking with different resort. Expedia allow me and refund me the resort after I easily changed my booking. As it was all inclusive vacation and everything comes under one package I assume that everything going to be changed the same thing as my airline tickets my shuttle and my resort everything booked with Expedia, It’s supposed to change everything by itself, but it did not happen so the guy at the airport asked me to pay more as the resort is now on different location as I check on my map it’s actually same in hotel zone but anyway I have to pay $40 US for change the resort. second thing when I reached the resort, Expedia did another thing just to change the resort . They change everything. I don’t know how it happened that it’s supposed to be four people family they only booked for two people room so the resort was asking me to pay them $457 for my kid as But my air ticket was booked with Expedia and all info was there for 4 of us booked resort was so nice very clean. I want to write more no space"

"Muy bonito "

"We were impressed with the cleanliness of the resort, however the number of staff, particularly the recreation staff, seemed to be limited as compared to other resorts we have stayed. The buffet was plentiful with lots of choices but again I thought there was limited staff. Definitely enjoyed the bar scene. "

"I feel like we were treated less and were less attentive for being Hispanic ! And it is not family friendly. My kids were told they couldn’t swim in the pool for being to loud and too splashy . Will never come again . "

"Everything was great. Restaurants had excellent food especially at the Secrets side. My son loved the kids club. Staff was very friendly "

"Overall the property is well kept considering the finished wood stairs and rafters. All the staff are very courteous, kind, and helpful. We had almost left some personal items in the room and just 5 mins after checking out, we were informed that we left items in the cooler. We were able to go back to the room to recover our items. The resort is certainly a family-friendly atmosphere with activities for the kids all day, inside kids club as well as outside kids club. The room was serviced everyday with fresh towels and bedding. Beach resorts tend to have sand everywhere but Marival somehow kept it free of sand after our room was serviced. Reasons I don’t give 5 stars: rooms are very small. No fresh fruit in any of the bars/drinks. All the Chicken taste like a freezer. Pizza place only open for dinner. Lack of protein options for breakfast."

"Great"

"My room was extremely noisy. Staff show no flexibility. "