Donam-dong Holidays from £1,026

It’s a great, clean hotel in a quiet area and near the subway station. I’ve stayed here a few times because of that. However, know that it isn’t in the centre of Seoul so you’ll have to take public transportation, sometimes for long amounts of time, to get to any tourist attractions. But overall, it’s a good place to stay and I recommend it!

The service from staff at the front desk and dining was excellent. My concerns were more about the property itself, and Shilla should be ashamed about their maintenance. First, all the carpets on floors were loosen and come out. It is easy maintenance to stretch carpets and fix them. I did it for my house, and it doesn't cost much as not replacing carpets. Didn't they know about it? Second, breakfast has never been changed and always the same. Shilla again should be ashamed about their management. The corporation under Samsung family only cares about Shilla hotel but not Shilla stay? If the quality of breakfast cannot be good enough, you can either charge more and make it right or free breakfast for all. I felt so wasted and ignored despite of the fact that restaurant staffs were excellent and the top service. I blame more about Shilla stay and the executive level.

We were three friends travelling. We were provided with two single beds. My friend slept on the sofa. We had to ask for the third towels etc. The air conditioner didn’t work. The maintenance team wouldn’t admit to fault. Extremely crowded lobby. The room service was lovely. The staff on the whole were courteous and helpful.

Location was great. Staff was friendly.

The club next to the hotel played loud music until 0530 every day. There is no ice machine. I had to either purchase ice at the store or ask the staff for ice. I wouldn't stay at this hotel again. The restaurant selection wasn't that great either. This is a party area.