Lotte World Holidays

Unfortunately, our experience at this hotel was extremely disappointing and stressful. Several of our jackets, along with my wife's bag and coat, went missing during our stay. We had to report the incident to the police, which took valuable time away from our vacation and left us feeling anxious and upset for several days. What made the situation even worse was the way the hotel staff handled our concerns. Despite explaining that we had seen the missing items the night before, we were asked whether we had brought them with us from the United States. We felt that our concerns were not taken seriously and that there was a lack of empathy and hospitality throughout the process. We received no meaningful follow-up from the hotel. The staff did not offer or suggest any other steps to help us feel more comfortable and reassured. We understand that the hotel may not have been able to recover our belongings, but we expected better communication, compassion, and customer service during such an upsetting experience. Instead of enjoying our vacation, we spent several days feeling worried and unsettled. This experience significantly affected our overall impression of the hotel. Based on our experience, we would not stay at this hotel again or recommend it to others. There are plenty of other hotels that offer better hospitality and a more comfortable experience, often at a lower cost. Unfortunately, this hotel did not meet our expectations, especially when it mattered most.

super nice staff, nice area and convenient

Best place to come as a family. There is a full kitchen with a large living room and a desk if you need to work. Amazing view and location. There are 3-4 coffee shops in the same building, convenience store, spa and golf practice area and many more in the same building. Lotte shopping mall is also right next to the hotel and so many good food places around. I will definitely come again next year.