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"Nice stay"

"We loved our stay at Novotel in Scotland. It was only 15-20 minutes away from the downtown city center and the Scotrail was right outside the hotel. If you are travelling to another city and need to take the train that was also easily accessible. The breakfast was delicious with a lot of different options. I would definitely stay at Novotel again on my next visit."

"Everything was satisfactory"

"Don’t advertise shuttle service to the Edinburgh Airport! The service has a limited time frame, only to 2pm and doesn’t run on weekends. I chose the Dakota bc it advertised a shuttle. Another irked customer complained to the receptionist as well and was told the “shuttle isn’t even available most days.” So I was out 2x£50 bc of your misleading “amenity.” The receptionist blamed it on Expedia, saying they put it on their app. Ridiculous. Just take it off your list of amenities!"

"Ended up staying an extra night. First night, service at the bar was outstanding. Second night, service at the bar was non-existent. Two people behind the bar walked past me at least a half-dozen times, seemed more intent on chit-chat than serving customers. When one started washing glasses right in front of me, I went elsewhere. ***Floni, who I met at the front desk, was INCREDIBLE. She was extremely helpful with a problem I had (lost passport). Directed me to the U.S. Consulate, arranged transportation, and asked about my progress when I returned."

"They do not have a loading and unloading zone like most hotels, which makes getting your suitcases in and out of the hotel difficult and the parking spots are so narrow that even my compact car had trouble opening the doors on both sides to get in and out of the car. The staff was not helpful with this and overall were unable to answer my questions in a way that made sense. Worst of all, after a long day of traveling I was looking forward to getting into the hot tub but, unlike most hotels I've stayed at, this one closes their hot tub at 9pm and doesn't let anyone in past 8pm. So, I never got to use the hot tub because I couldn't get back to the hotel and into the hot tub or pool by 8pm after eating dinner. The amenities are useless if they aren't available during the times most people want them."

"Simple budget hotel, nothing more nothing less."

"Very cozy, and the dinner and breakfast was excellent. Staff very friendly"

"The check in was smooth plus staff were helpful, the pool / spa was good condition, everything open and well kept but the rooms were not 4 star standard , quite worn carpets , and bunk beds were old , the breakfast was not nice , very dry , had been left out on hot lamps for a while and should of been regularly replaced and regularly checked, scrambled eggs were awful , black pudding ,and sausages were dry and tasteless so not the 4 star quality in a Scottish hotel that we were expecting sadly . The 24 hour reception when called later at night was unmanned and no one answered when we wanted fresh water either so they shouldn’t say there is a 24 hour reception if no one is at reception. "