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"Amazing staff and always a pleasure to stay here ! "

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"The hotel was very nice and the rokm clean. The breakfast was disappointing though. "

"Friendly staff, great location if travelling with luggage as hotel is directly across from train station and easy walk to Bath ruins and amazing Therma Spa. Amenities and dining all around. Accommodations were great! Great space comfortable beds, pillows and linens. Neat and clean. Great character in building. Amazing breakfast included as well. "

"Probably the most family friendly hotel I've ever stayed at in the UK, pool ans milk and cookies were great, as was fine family room."

"Always a good experience in a Village Hotel "

"Nice clean room staff very friendly and helpful location was convenient all in short walking distance to everything ."

"Breakfast was good. Parking was very tight, for a midsize car."

"Beautiful decor love the aircon central location for train tour buses shopping and restaurants"