- Disliked: Staff & service, property conditions & facilities
The whole stay was horrible. Sidewalks were icy and not salted. Long check in lines. The elevators were not working. We didn't find this out until we got the 16th floor and tried to take the elevator. Apparently there was an issue with the smoke alarm. Our heat did not work in the room. We told the front desk and nothing was done about it. The fire alarm went off at 430 in the morning with no fire. We had to walk 16 flights of stairs with 3 kids. The next morning, we walked down 14 flights of stairs for breakfast only to enter a completely empty room with no workers and no breakfast with no explanation of why. We always stay at Holiday Inn Expresses with no issues but this was the worst stay I have ever experienced at ANY hotel. Understaffed and horrible. There is no free parking either. No where on this site does it say I have to pay to park overnight.