- Liked: Staff & service, amenities
We’ve been staying at this hotel for years, one of our favorites in Detroit. However we might need to find a better hotel for future visits as we had a few issues this time. 1) the valet was severely understaffed on Friday and Saturday, we had to go searching for someone to help, seemed like one person managing it for two days. Sunday morning when we checked out there were 6 valet staff ready to assist. Seems like bad scheduling and planning. 2) Friday night we were in the lobby waiting for some friends and there was this guy walking around asking everyone for money, not sure why that’s allowed inside the hotel? It’s bad enough to have to deal with that on the streets. 3) so much smoking right outside the entrance. It was impossible to come and go without inhaling a ton of second hand smoke, gross! Isn’t there a law about 15 or 25 feet or something from a building entrance? Overall this property seems to have gone downhill, too bad because it’s been great for so many years.