"THEY DID NOT LET ME STAY!
THE MAN TOLD ME HE HAD ENDED HIS CONTRACT WITH EBOOKERS.
YOU ARE GIVING ME A REFUND.
YOU NEED TO JOIN UP DEPARTMENTS SOMEHOW SO THAT YOU DON'T SEND REVIEWS LIKE THIS."
"THEY DID NOT LET ME STAY!
THE MAN TOLD ME HE HAD ENDED HIS CONTRACT WITH EBOOKERS.
YOU ARE GIVING ME A REFUND.
YOU NEED TO JOIN UP DEPARTMENTS SOMEHOW SO THAT YOU DON'T SEND REVIEWS LIKE THIS."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.
Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.
Richard
Reviewed October 29, 2024Reviewed October 29, 2024
Very nice building outside and in, hospitality was spot on, really friendly staff breakfast receptionist Arbish was so exceptional brilliant everyday of my stay. Overall recommended
Very nice building outside and in, hospitality was spot on, really friendly staff breakfast receptionist Arbish was so exceptional brilliant everyday of my stay. Overall recommended
We stayed at the hotel for 2 nights. I would suggest the hotel to have better insulation as cold air kept creeping through whilst it was already cold. The bed sheet were slightly stained which was disappointing. The main building of the hotel was pretty and the breakfast was just okay nothing spectacular. There was free parking available for those driving. The hotel is a 15/20 mins drive to Mall Road. The staff at the hotel were kind and professional.
We stayed at the hotel for 2 nights. I would suggest the hotel to have better insulation as cold air kept creeping through whilst it was already cold. The bed sheet were slightly stained which was disappointing. The main building of the hotel was pretty and the breakfast was just okay nothing spectacular. There was free parking available for those driving. The hotel is a 15/20 mins drive to Mall Road. The staff at the hotel were kind and professional.
Rizwan
Reviewed December 30, 2024Reviewed December 30, 2024
Unbelievably good! The hospitality and customer service was second to none! Everyone was so friendly and went out of their way to help with any and everything!
Unbelievably good! The hospitality and customer service was second to none! Everyone was so friendly and went out of their way to help with any and everything!
On a couple of occasions, we also had to ask more than once for face towels, which was another small but noticeable service issue.
Overall, the hotel is beautiful and
On a couple of occasions, we also had to ask more than once for face towels, which was another small but noticeable service issue.
Overall, the hotel is beautiful and
mujahid
Reviewed September 28, 2026Reviewed September 28, 2026
1. The shower water didn’t drain off easily, so huge amounts would spill outside as there are gaps in the shower cubicle. I hope they correct this.
2. I got a fruit basket on the 3rd day of my 4 night stay at the hotel. However, no one refreshed the fruit basket on the 4th day and they did not replace the plate and cutlery.
Otherwise, very spacious and comfortable room, hotel facilities and very courteous staff.
1. The shower water didn’t drain off easily, so huge amounts would spill outside as there are gaps in the shower cubicle. I hope they correct this.
2. I got a fruit basket on the 3rd day of my 4 night stay at the hotel. However, no one refreshed the fruit basket on the 4th day and they did not replace the plate and cutlery.
Otherwise, very spacious and comfortable room, hotel facilities and very courteous staff.
Excellent breakfast selection best omelette I've had made with a fresh paratta.!
Could do with a coffee machine.
Location good
Very helpful and attentive staff.
Will defo come back!
Excellent breakfast selection best omelette I've had made with a fresh paratta.!
Could do with a coffee machine.
Location good
Very helpful and attentive staff.
Will defo come back!
Humair
Reviewed September 18, 2026Reviewed September 18, 2026