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"Very clean. Staff was very friendly."

"Overall, had a good time and good price. My only peeves were that there was only one water fountain in the entire building which was broken and when I let the front desk person know they responded with "go buy water"... The elevators took a very long time and was always packed, to the point that we walked up 10 flights of stairs and it was faster. However, the location was amazing and the hotel was clean and service was direct. "

"The staff and the property are truly amazing Enjoyed our stay :) "

"The multilingual staff was very kind and well informed."

"Our recent stay at the Fairmont Royal York fell well below expectations, especially for what was meant to be a special milestone with my family. Upon arrival, our room was not properly set up and was missing furniture. More concerning was a serious disturbance in the hallway overnight involving aggressive and profane behaviour that woke our family in a panic and required a call to security. It was unsettling and far from the experience we expected. While breakfast was offered after the initial issue, it did little to improve the stay. The overall experience remained disrupted and disappointing. What has been most frustrating, however, is the hotel’s response afterward. Despite multiple detailed follow-ups, I received repeated, nearly identical replies from different individuals, each offering the same generic 25% discount on a future stay. The back-and-forth felt impersonal and, at times, patronizing, rather than a genuine attempt to address the situation. A conditional discount requiring a return visit does not resolve what occurred. Overall, this experience has left a poor impression and diminished my confidence in the level of service expected from this property."

"Staff was fabulous, the location was perfect. The hotel was clean and cozy and the coffee/breakfast bar was great. Only small glitch was a hot water issue on our last day, and they were running around all morning trying to fix it. Would absolutely recommend and stay again! "

"Great location. Staff wasn’t the friendliest. Elevator broke 3 times during our stay, so getting to our room on the 19th floor was a challenge. Clean, good price, super convenient to Times Square, broadway, Macys. "

"We Love it"

"The staff was the friendliest I’ve ever encountered!"