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"Staff was friendly and helpful. The breakfast items for the vouchers were good."

"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "

"it's horrible, the lobby is always crowded because 2 of the 3 elevators are out of service during our stay, and in the last few days left, the entrance is also closed due to water leaking from the ceiling. overall, the hotel needs big time renovation. the carpets look dirty and worn-off in the hallway. some of the staff is very nice but they look tired too. when the lobby is crowded, management team didn't do anything to help with the queue and it's totally no order while people push around to get on elevator."

"We had a very pleasant and satisfying stay at the Element Hotel Times Square, New York. The overall experience was excellent, and the service provided truly exceeded our expectations. In particular, we would like to express our appreciation to Mr. John E at the restaurant. He was exceptionally kind, attentive, and humble in assisting us, making our dining experience even more enjoyable. Overall, we thoroughly enjoyed our stay and would highly recommend this hotel to others."

"Removations himdered access to breakfadt and bar. Ouu room was very nice with a fantadtic view."

"This is a great boutique hotel near the theaters and Times Square. Rooms are a bit small but that would be typical for the area. There is no breakfast provided and I believe you can use a local gym nearby but it was too cold for us the look for it. Nice place. I would probably book this hotel again in the future. "

"Location was great, staff was helpful and nice, I would recommend "

"Great stay! Excellent staff! Clean rooms! Great location! "

"Can't understand the negative reviews. We had a lovely 5 nights here and ejoyed every minute. Location is really excellent . We honestly could not fault this hotel, it had everything we needed. We will be definitely going back."