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"Rooms were outdated, carpets had stains, and the overall atmosphere felt very dark. I honestly think my room was beside the boiler room because it was extremely noisy and not the experience I expected at all. Room service was disappointing — food arrived in paper containers with plastic cutlery in a bag, almost like an Uber delivery, which didn’t match the additional service fees being charged. The kids club was also a huge letdown, with most of the games broken. Definitely not worth the $600 spent for one night. I could have stayed at a much better hotel for that price."

"The property was very well maintained. Subway entrance was right outside the doors, and Times Square was less than a 5 minute walk. The only issue was the wait time at the elevators during peak times."

"Good experience"

"Noisy windows even in 20th floor"

"Staff were very helpful and professional. Good dining options on site and nearby."

"This newly renovated hotel is an excellent location for theater goers. There are plenty of eating options within blocks of this hotel as well as midtown attractions. You are within walking distance to most of the Broadway theaters and Times Square. Our room was very comfortable. The decor was bright and cheery and we had an amazing view. We found the price to be very reasonable for the location and amenities. The staff seemed eager to please and accommodate. We even met the hotel manager who took the time to chat with us in the lobby. Give us some hotel history and offered us free drinks at the bar. We had a great time."

"We loved staying at Hotel St James! The location is perfect for those seeing Broadway shows, and the staff was so friendly and welcoming."

"Room never got cold.. had thermostat set at 65, it was warm and muggy"

"Nice hotel "