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Very large hotel. Very helpful staff. On checkout day there had been heavy snow the nightmare whihc might have prevented me getting to the aiport. Staff were on top of situation and had already offered an extra night at a discounted rate if I was unable to depart as planned. In the end it wasnt needed but I was allowed to delay my check out time. Also helpful with sending diving gear ahead of check in

Great location, excellent breakfast and facilities.

Overall is exellent except onsen is not good and not clean

This was a bit expensive for us, especially as it is a hostel and a bit out of town (20 min walk), but it was actually very nice indeed. The superb onsen was absolutely lovely with sea view, there was a nice reception, the shared lounge was enormous with amazing view and there was easy parking. We had a nice meal out at a friendly (recommended) local restaurant. Shiretoke is a truly beautiful nature reserve and well worth a visit. We were happy we stayed here.