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"👍"

"The pools had tiles coming off and the menu was the same each night. Different food options would have been nice. Some food items were over priced. Waitress Sherrice was absolutely fantastic. Polite, helpful, and guided us in the right direction to find excursions. She is a keeper and needs a raise. She was running around working like crazy. She got things done and hopefully management realizes what a gem they have."

"Beach was great, room was clean and pools were clean."

"Needs remodeling within rooms and specially bathrooms."

"Nice place"

"Poolside and all other area were clean"

"Amazing Stay at Kimpton Roatan"

"Good portions at breakfast. Wish they offered a half serving! Herby’s sports Bar had good food too. Nice pool. Our room was small and a bit dated. Would’ve been nice to have a small bar fridge in the room. Front desk staff was very welcoming and it was an easy check in. "

"Staff is super untrained. They’re rude and just don’t seem capable of providing basic customer service. I got to my room and there was no soap. Took them a while to bring it up, and then the AC wasn’t working. I called again and they sent someone from maintenance, who was honestly the only kind and helpful person I dealt with the whole time. He reset the AC and asked me to wait another 30 minutes. After about 20 more minutes (so over an hour at this point, in that heat), I called back and insisted on a room change. I was traveling with a newborn and they really didn’t seem to care at all. Pool staff is also rude and completely careless about the guest experience. The only good thing about this hotel is the breakfast. Other than that, I would strongly advise against staying here. Also, the room had hair on the floor when I arrived."