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"The go to hotel when in London"

"A lovely staff and stay in a great location"

"Went down for breakfast once. It was ok"

"friendly"

"Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again."

"Everything was lovely breakfast was fantastic room was very ggod standard "

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "

"The hotel staff were all very friendly and accommodating! The location was amazing, we were close to the main sightseeing areas (key if you’re a first time visitor). The hotel itself was very cute and chic, the rooms were comfy and had everything we needed. "

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