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"Staff"

"Disappointed with the super thin walls and our room was an even number which over looked the pool, but on Saturday we heard the music from the clubs and bars which sucked when I wanted to go to bed. We tried to order room service and no one answered so my husband went to the lobby, but the gave us two free drinks at Strikers which made up for it, good food and service there. Drinks were good. The pool was too cold so we never got in but we did enjoy the spa. The hot tub was fun for us. Now considering that, why is it a four. Well my Husband and I loved it. The staff was super friendly, kind and informative. It felt like an all inclusive resort with the premium perk, so if you are considering it, get it. The food options were so goooood and I am a picky eater. The views were nice. The hotel is in a perfect area for walking and tons of options for restaurants, drinks and shopping. "

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"Tal vez porque era temporada alta, ví que el hotel no tenía la pulcritud de años anteriores. Algunos zancudos en la zona de la tienda. Algunas alfombras del lobby sucias/maltratadas. Personal de aseo en habitación, muy cortés. Parqueo insuficiente para la temporada."

"We had a great overall stay. The views were absolutely breathtaking, definitely a must-see and one of the highlights of the trip. The complimentary breakfast each morning was fresh and delicious, which was a big plus. The amenities were also very nice, the pool and spa were always heated and well-maintained, making it really enjoyable to relax. However, there were a couple of downsides. The service at the restaurant was quite slow, it often took a long time for staff to come take our order or even ask for drinks. Also, we had requested an ATV tour a day in advance, but were only informed at the last minute that the ATVs were not working, which was disappointing. Overall, it was a good experience, but there’s definitely room for improvement in service and communication."

"Buena ubicación. Parqueo. Desayuno ok"

"Hotel was great. Walking distance to the mall. Breakfast buffet was good different variety. "

"Better breakfast choices needed. Fruit breakfast did not have tropical fruits like papaya or mangoes. Room was very clean and comfortable. Staff was great! Great facilities. I don't have small children, but a dedicated area for little ones would be wonderful!"

"Great service and excellent service. "