"rarely leave negative reviews, but our experience at SLS Baha Mar was honestly one of the most disappointing luxury resort experiences I’ve ever had.
The location itself is beautiful — that is the one clear positive. Unfortunately, almost everything else fell far below expectations for a property marketed as upscale or luxury.
The service across the resort was consistently rude and indifferent, with only a few exceptions. The property appears severely understaffed, and it shows everywhere — restaurants, pools, housekeeping, bars, and guest services.
The cleanliness and maintenance issues were alarming:
• The first night we ate at The Swimming Pig, I ended up with food poisoning.
• At the waterpark, an unsecured umbrella flew over and struck an older woman in the head because it was not properly installed. Instead of addressing the actual safety issue, staff simply closed all umbrellas in the park afterward.
• At Katsuya, there was standing water in the hallway with no warning signs. My son slipped in it, and staff initially attempted to deny it even happened.
• Despite having reservations, we were seated outside near an area that smelled strongly like sewage.
• Pool towel service was unavailable for hours at a time.
• Bars were so poorly stocked that martinis were being served in regular drinking glasses because they “didn’t have martini glasses.”
The rooms are dated, worn, and not particularly clean. Overall, the resort felt much closer to a 2.5–3 star hotel"