"My older mother and I had been driving across country and were looking forward ti a great place to stay. We’d had a moving truck, but were willing to pay for it to park in the lot. Upon arrival, we’d realized there were literally maybe two open spots in the lot. After asking were we could park, we were told to across the street. However, we were told we couldn’t have the truck park there. I’d called the hotel so I didn’t have to leave the truck and my mom.
After 25 minutes on hold (the manager was on break and they couldn’t get a hold of him), I went inside. The manager was standing at the desk. I saw him go outside and look at the parking lot and talk to a few other people - I was ignored. After I went back up to the desk and he said he couldn’t do anything for me, so rudely. As though I had done something wrong. They were hosting a huge event and the people attending had priority for parking spots.
It took us three hours to find another room as many were taken and hotels were filling up faster than we could get to them. We were so disappointed that there was NOTHING they would do for us (find another room, a credit, or other accommodations). Won’t be staying at a Hyatt ever."
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