Title: The Brown Palace Hotel and Spa, Autograph Collection Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Brown Palace Hotel and Spa, Autograph Collection Downtown Denver's historic Brown Palace Hotel and Spa invites travelers to experience its three restaurants and rejuvenating spa treatments in the heart of the city ## Photo gallery for The Brown Palace Hotel and Spa, Autograph Collection ![Front of property - The Brown Palace Hotel and Spa, Autograph Collection (Denver)](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/db7c3293.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Room, 1 King Bed, City View | Lobby - The Brown Palace Hotel and Spa, Autograph Collection (Denver)](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/e8187ff1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - The Brown Palace Hotel and Spa, Autograph Collection (Denver)](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/93bf954c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Brown Palace Hotel and Spa, Autograph Collection (Denver)](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/b585e481.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - The Brown Palace Hotel and Spa, Autograph Collection (Denver)](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/4fa9bbcf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Brown Palace Hotel and Spa, Autograph Collection, in downtown Denver offers on-site shopping and dining at three restaurants. Enjoy spa services like detox wraps and a peaceful garden retreat. Guests praise the attentive staff. ## Reviews 8.6 Excellent ## Popular amenities - Pet-friendly - Air-conditioning - Gym - Parking available £149 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 9 - Jan 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14505&PinnedHotelID=14505&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Room, 1 King Bed, Non Smoking, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/ad1b5cdb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking, City View 9.2 Wonderful 17 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge HDTV Hypo-allergenic bedding Premium bedding Down duvet - 500 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Signature Room, 1 King Bed, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/f6a73305.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 1 King Bed, City View 9.0 Wonderful 43 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge HDTV Hypo-allergenic bedding Premium bedding Down duvet - 450 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Classic Room, 1 Queen Bed, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/f6a73305.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Queen Bed, City View 9.0 Wonderful 47 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - 300 sq ft - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Executive Room, 1 King Bed, City View ![Executive Room, 1 King Bed, City View | Lobby](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/e8187ff1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - 400 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Grand Suite, 1 Bedroom, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/a723911c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, 1 Bedroom, City View 9.0 Wonderful 6 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge HDTV Hypo-allergenic bedding Premium bedding Down duvet - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed, City View, Corner ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/f6a73305.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, City View, Corner ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - City view - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 2 Queen Beds, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/6a377fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Queen Beds, City View 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 Bedroom, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/1cb2b407.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, City View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite, 1 Bedroom, Non Smoking, City View ![Presidential Suite, 1 Bedroom, Non Smoking, City View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/7691d89f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 Bedroom, Non Smoking, City View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Signature Room, 2 Queen Beds, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/89c2f9e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 2 Queen Beds, City View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 2 Queen Beds, City View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/2211eecb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, City View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Royal Suite, 1 Bedroom, City View ![Royal Suite, 1 Bedroom, City View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/14600/14505/5d49a874.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom, City View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds HDTV Hypo-allergenic bedding Premium bedding Down duvet Blackout curtains - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDenver-Hotels-The-Brown-Palace-Hotel-And-Spa.h14505.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDenver-Hotels-The-Brown-Palace-Hotel-And-Spa.h14505.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C39.74392%2C-104.98775&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZomkYpzn1V5-s-VIvn6A7G6DR1Y=) 321 17th St, Denver, CO, 80202 #### What's nearby - 16th Street \- 3 min walk \- 0.2 miles - Paramount Theater \- 3 min walk \- 0.2 miles - Colorado Convention Center \- 7 min walk \- 0.4 miles - Denver Art Museum \- 8 min walk \- 0.5 miles - Bellco Theatre \- 13 min walk \- 0.7 miles #### Getting around - 18th - California Station - 6 min walk - Denver Union Station - 17 min walk - Denver International Airport (DEN) - 31 min drive #### Restaurants - ‪The Sheraton Denver Lobby - ‬3 min walk - ‪Yard House - ‬3 min walk - Red Lobster - ‪Novo Coffee - ‬3 min walk - ‪La Loma - ‬1 min walk ## About this property ### The Brown Palace Hotel and Spa, Autograph Collection Luxury hotel near Colorado Convention Center Close to Coors Field and Union Station, The Brown Palace Hotel and Spa, Autograph Collection provides shopping on-site, a coffee shop/cafe and a hair salon. Indulge in aromatherapy, reflexology and a Swedish massage at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with in-room WiFi (surcharge), with a speed of 50+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars. You'll also enjoy perks such as: - Valet parking (surcharge), express check-out and express check-in - Smoke-free property, a water dispenser and a gift shop - A lift, wedding services and concierge services - Guest reviews speak highly of the helpful staff and first-rate property condition Room features All 243 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property. Extra conveniences in all rooms include: - Hypo-allergenic bedding, down duvets and free cots/infant beds - Bathrooms with designer toiletries and shower/bath combinations - HDTVs with cable channels - Recycling, coffee/tea makers and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/160000/151000/150998/17a5c208.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Teatro Downtown Denver - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,310 reviews £156 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=150998&PinnedHotelID=150998&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/18700/18609/3f3e58cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Oxford Hotel LoDo - Breakfast included - Spa - Pet-friendly - Free Wi-Fi 9.6 Exceptional 1,002 reviews £221 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=18609&PinnedHotelID=18609&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges](https://images.trvl-media.com/lodging/9000000/8270000/8260700/8260654/8ec5229d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Crawford Hotel LoDo - Spa - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,010 reviews £258 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=8260654&PinnedHotelID=8260654&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves lunch and happy hour](https://images.trvl-media.com/lodging/69000000/68900000/68892400/68892387/c344a17a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thompson Denver, by Hyatt LoDo - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 756 reviews £189 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=68892387&PinnedHotelID=68892387&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/140000/139800/139793/ffc3e8d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Hotel Monaco Denver by IHG Downtown Denver - Pet-friendly - Restaurant - Air-conditioning - Gym 8.6 Excellent 1,001 reviews £150 includes taxes & fees 9 Jan - 10 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=139793&PinnedHotelID=139793&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, dinner, brunch served; 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wired internet (surcharge) - In-room WiFi speed: 50+ Mbps ### Parking and transport - Valet parking on site (USD 63 per day; includes in/out privileges) - Limited on-site valet parking - Wheelchair-accessible parking available ### Food and drink - 3 bars/lounges - 4 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining ### Restaurants on site - Brown Palace Lobby Tea - Ellyngton's - Palace Arms - Ship Tavern ### Things to do - Full-service spa - Gym - Piano - Shopping ### Family friendly - In-room cot ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Luggage storage - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 19 meeting rooms - 24-hour business centre - 31,470 square feet of conference space ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Prenatal massages - Reflexology - Spa open daily - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Assistive listening devices - Assistive listening devices in meeting rooms - Braille/raised signage - Grab bar near toilet (80 centimetre high) - Height-adjustable showerhead - Lever door handles - Lift (121 centimetre wide door) - Low-height door lock - Low-height electrical sockets in bathroom - Low-height view port in door - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (118 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 9 floors - Banquet hall - Built in 1892 - Comprehensive food waste policy - Comprehensive recycling policy - No plastic coffee stirrers - No plastic drinking straws - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with cable channels - Pay films ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Water-efficient showers ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 2 AM Express check-in available Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: USD 150.00 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk, smart lock ### Pets Pets are allowed for an extra charge of USD 125 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total pets ### Children and extra beds Children are welcome Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 150 per accommodation, per stay - Resort fee: USD 34.73 per accommodation, per night The resort fee includes: - Additional inclusions - Spa access We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wireless Internet: USD 14.95 per night (rates may vary) - Fee for in-room wired Internet: USD 14.95 per night (rates may vary) - Valet parking fee: USD 63 per day (in/out privileges) - Pet fee: USD 125 per pet, per stay - Service animals are exempt from fees - Late check-out fee: USD 150.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Construction is underway at a neighbouring building and there may be noise disturbance from the construction work This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Brown Palace Autograph Collection Brown Palace Autograph Collection Denver Brown Palace Hotel Autograph Collection Brown Palace Hotel Autograph Collection Denver Brown Palace Autograph Collection The Brown Palace Hotel and Spa, Autograph Collection Hotel Brown Palace Hotel Autograph Collection Denver Brown Palace Hotel Autograph Collection Brown Palace Autograph Collection Denver The Brown Palace Hotel and Spa, Autograph Collection Denver Hotel The Brown Palace Hotel and Spa, Autograph Collection The Brown Palace Hotel and Spa, Autograph Collection Denver The Brown Palace Hotel Spa Autograph Collection Brown Autograph Collection ## Frequently asked questions ### Is The Brown Palace Hotel and Spa, Autograph Collection pet-friendly? ### How much does it cost to stay at The Brown Palace Hotel and Spa, Autograph Collection? ### How much is parking at The Brown Palace Hotel and Spa, Autograph Collection? ### What time is check-in at The Brown Palace Hotel and Spa, Autograph Collection? ### What time is check-out at The Brown Palace Hotel and Spa, Autograph Collection? ### Where is The Brown Palace Hotel and Spa, Autograph Collection located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Brown Palace Hotel and Spa, Autograph Collection Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Amenities ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 619 8 - Good 163 6 - Okay 109 4 - Poor 56 2 - Terrible 55 ## Reviews ### 10/10 Excellent #### Jessica 19 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love This Place ##### Jessica Stayed 1 night in Dec 2025 ### 8/10 Good #### Karlie 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities One of the best places to stay in Denver at Christmas time. The room was super clean, all the staff were great. The food at the Ship Tavern has vastly improved since I went last \~2 years ago ##### Karlie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Joe 19 Dec 2025 We only stayed one night, but experienced excellence in everything we did and saw. ##### Joe Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Laura 21 Dec 2025 Liked: Cleanliness, property conditions & facilities First time staying at the brown. Great experience. ##### Laura Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Tomas 7 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service, beautiful decorations. ##### Tomas Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Cathleen 29 Dec 2025 Room was great! Thank you. ##### Cathleen Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Janet 6 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything was excellent. (one small thing) \*There is no water pressure in the shower. ##### Janet Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### suzanne 13 Dec 2025 Liked: Cleanliness, property conditions & facilities Love ##### suzanne Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Carla Emilia 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was very nice but I could not switch off the heat fun ##### Carla Emilia Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Lora 26 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything ##### Lora Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Heather 11 Nov 2025 Liked: Cleanliness, property conditions & facilities Classy place ##### Heather Stayed 1 night in Nov 2025 ### 4/10 Poor #### WILLIAM 6 Jan 2026 the HOT WATER TOOK FOREVER to heat up . also the room was left uncleaned several days. ##### WILLIAM Stayed 5 nights in Dec 2025 ### 4/10 Poor #### Veronica 2 Jan 2026 Very rude front desk. There was no child water in bathroom sink. ##### Veronica Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Charles 21 Dec 2025 Disliked: Staff & service Check in was a zoo as was getting the valet to park my car. Two of our three rooms were not ready for several hours after normal check in time ##### Charles Stayed 1 night in Dec 2025 ### 6/10 Okay #### Carlos 1 Dec 2025 Liked: Cleanliness Disliked: Property conditions & facilities Beautiful decor. Restaurant staff excellent. Front desk personnel mediocre. Room was freezing had to be moved in a non professional manner. ##### Carlos Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Frank 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The atmosphere and comfort ##### Frank Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Rob 22 Dec 2025 Room was tiny, elevators were very slow. The property was extremely crowded, we couldn’t get into the afternoon tea because we didn’t make reservations months in advance, no consideration for paying customers. The $15 off for an in-house meal doesn’t work if you pay cash, just beware. ##### Rob Stayed 1 night in Dec 2025 ### 8/10 Good #### Clark 30 Nov 2025 Liked: Cleanliness, staff & service Classic hotel with lovely restaurants, bar, spa. Superb fron̈t desk staff. A minor problem with the shower door was handled promptly but in my absence maintenance staff left the room door wide open when they left. Thankfully nothing was missing. The Christmas decirations in the atrium were amazing. High tea was very popular! ##### Clark Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Rhett 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay!! ##### Rhett Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Josh 11 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay It was a short stay but the atmosphere was perfect, I had a corner room with a great view. The architecture was beautiful. Definitely recommend ##### Josh Stayed 1 night in Jun 2025 ### 8/10 Good #### Tammy 17 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay ##### Tammy Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Raymond 27 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We were there following the wedding of a friend. ##### Raymond Stayed 1 night in Sep 2025 ### 6/10 Okay #### Margaret 28 Dec 2025 Liked: Cleanliness, property conditions & facilities Room hot, no way to adjust the temp. Bathroom had an awkward big step up into it with an accordion door. That step is an accident waiting to happen. We had to keep the light on so we wouldn't trip in the middle of the night. Sink handles did not shut off normally. Had to find the right position (both hot and cold handles) to get the water off. Tub stopper had to be opened manually. Bed not very comfy. Springs made noise when moving. Did not sleep well. Hotel atmosphere is beautiful. Just wish our room represented that same feeling. ##### Margaret Stayed 1 night in Dec 2025 ### 6/10 Okay #### Jacqueline 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities I didnt like that they only took credit cards and dont take cash. My room was to hot and i needed a fan( couldn't control the temperature). The bathroom sink was broken, no microwave. Asked for a early wake up call and didn't get it. Overall tge palace is beautiful. ##### Jacqueline Stayed 4 nights in Dec 2025 ### 2/10 Terrible #### Carmen 8 Nov 2025 Disliked: Cleanliness, property conditions & facilities Awful outdated hotel with no hot water unresponsive service and dirty towels. 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