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Reviews of Sea Star Cliff

3.5 out of 5
Sea Star Cliff
41 Cliff Street, De Kelders, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 34 reviews" "
Rating 8 - Good. 7 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, St Louis USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views !!!! Helpful staff. Great beach cliff access
Stayed 1 night in Oct 2019
Response from owen on 26 Nov 2019
Dear Valued Guest Thank you very much for the feedback. We are so happy to know that you really enjoyed your stay with us and we look forward to see you again in the near future Kind Regards Owen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away
Stayed 1 night in Jul 2019
Response from Andrew on 20 Jul 2019
Dear Valued Guest Thank you for reviewing our services. We are so happy you enjoyed your stay with us and we hope to see you again in the near future

10/10 Excellent

Jasleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Beautiful place and great service!
Stayed 1 night in Apr 2019
Response from Andrew on 20 May 2019
Dear Valued Guest We are so happy to know that you had a lovely stay with us and we would love to see you again Kind Regards Andrew

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning room and view. Beautiful
Andrew was extremely welcoming and the place was spectacular. Exceeded our expectations in every way
Stayed 1 night in May 2018
Response from Andrew on 30 May 2018
Dear valued Guest we are happy to know you enjoyed your stay with us and we look forward to see you again Kind Regards Andrew

10/10 Excellent

Nicole, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful rooms
Apparently the room type that I booked was nonexistent upon arriving at the hotel. Tired and just looking to relax, I didnt feel like arguing with the onsite hotel manager. I agreed to rent an additional room and asked for the going room rate, which was $250. To be fair, I offered to take the additional room for $200 a night- spending two nights at $400 total. Plus the room I had already booked and paid for on Expedia. What I found very odd was that the onsite hotel head manager said I had to pay in cash and could not use the credit card I pulled out of my wallet to pay with. I had to find an ATM and give him $400 in cash for the additional room. Working in the hotel industry, I knew the hotel was not booked up for those two nights and I found it very odd that he said he would need cash for both nights. AS a hotel manager, I would never ask for cash and tell someone no credit card. I question if he told his owner that he comp the additional room and kept the cash for himself or some of the cash. I absolutely loved the hotel and location and would stay there again but would ensure I booked the room with two twin beds and validate in writing directly from the hotel that they had that room type. Just very suspicious of the onsite hotel manager.
Stayed 2 nights in Dec 2017
Response from Andrew on 19 Jan 2018
Hi Nicole Thank you for the feedback. We are happy you enjoyed your stay at our hotel.We have taken note of the issues you mentioned and they will be addressed. Kind Regards Management

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Manager demanded extra charges for the room
Very bad hotel staff, demanded extra payment from us when we arrived for check in at the night hours. We had booked for 2 people stay in their penthouse luxury suite, but apparently their Manager said that in his system it was showing 1 adult. He kept pressurizing us and since it was night hours we had to pay him the difference charge for the night.
Stayed 2 nights in Nov 2017
Response from management on 28 Nov 2017
Dear valued Guest We take note of the issues you have raised. However we feel that expedia should work on their system so that we dont encounter problems of this nature with guests. Thanks and kind Regards Management

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dolphin watching over breakfast
We stayed in the penthouse, which is incredibly roomy with a great outdoor terrace (shared with the other room on the top floor). Absolutely fantastic views from the room, highlighted by watching dolphins in the bay while having breakfast. We also had dinner one night and it was the best meal we had on our week long Garden Route trip. Location is convenient to visit either Hermanus (and the wine farms nearby) or to go to Gansbaai for shark diving.

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Graham, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whale watching
We stayed for one night and wished we had booked more. The room was large, straight out onto the pool and with sea views. the large glass front was one way so had the advantage of being able to leave the curtains open and still have privacy. Good breakfast while we watched the whales playing in the bay.

10/10 Excellent

Bruce, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay longer
Stunning view. Friendly service. Well worth it.

10/10 Excellent

HEATH A, Elgin, Nebraska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Guest House with Incredible View
This is an absolutely fantastic guest house. The owner has gone to great length in making sure that every detail of the rooms is taken into account, is in working order, and makes the guest feel special. Their selection of intern/manager was also superb in that Kathi went to great lengths, and great detail, to ensure that every guest was very well cared for. Every detail was looked after. Kathi even had called, in advance, to set up a dinner reservation for us. A two or three day stay in this guest house is very much worth it, especially during October and November.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best view you will get, whales were a stone throw away,

10/10 Excellent

Rene

Stayed 2 nights in Dec 2023

10/10 Excellent

Morten

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk udsigt
Helt fantastisk hotel, helt som på billederne. Super udsigt over havet, fin pool og fine parkeringsmuligheder
Stayed 2 nights in Jan 2023

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt för att kolla in valar under säsongen
Hotellet har ett fantastiskt läge och måste vara perfekt under valsäsongen. Fina rum, flera med balkong. Trevliga omgivningar. Nackdelen är att det finns få restauranger i närheten så det kräver bil när man vill åka och äta.
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, if it would be a bit cheaper
We had a very pleasant stay. Nice hotel, comfortable room, good service. The breakfast is very good. But I expected a bit more for the money to be honest.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Lage super - optisch super elegant. Aussicht ein Traum. Aber max. 3 Sterne. Schon in die Jahre gekommen - viele kleine Mängel. Personal nett.
Stayed 3 nights in Sep 2019
Response from Andrew on 3 Oct 2019
Dear Valued Guest Thank you very much for the feedback. We have taken note of the issues you have raised and we will address them Kind Regards Andrew

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Andrew on 7 Aug 2019
Dear Valued Guests Thank you very much for the feedback. We are happy you enjoyed your stay with us. We hope to see you again in the near future Kind Regards

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Très bel endroit, face à la mer. Chambre spacieuse et très confortable. Pour cause de plongée avec le grand blanc, nous n’avons pas pu prendre de breakfast. En compensation notre hôte nous a permit de revenir en chambre après la plongée pour prendre une douche. Il était presque 12h. Je recommande fortement
Stayed 1 night in May 2019
Response from Andrew on 20 May 2019
Dear Valued Guest Thank you so much for the feedback. We are happy you enjoyed your stay with us and we look forward to see you again Kind Regards Andrew

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Unterkunft
Wunderschöne Unterkunft Toller Blick Wale direkt vor der Haustür Sehr ruhig, allerdings Auto vor Ort sinnvoll, da wenig touristische Infrastruktur (Restaurant u.ä.)
Stayed 3 nights in Dec 2018
Response from Andrew on 18 Dec 2018
Dear Valued Guest We are happy to know that you had a wonderful stay with us and we hope you had a safe trip back home Kind Regards

10/10 Excellent

Helmut, Bietigheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Haus ist ein einziger Traum.
Wir waren 4 Nächte hier in diesem Traumhaus. Das Ambiente lässt keine Wünsche offen. Wir hatten eine tolle Wohnung auf dem Pooldeck. Sehr geschmackvoll eingerichtet, tolles, luxuriöses Bad und riesen Terasse direkt zur Walker Bay. Die Managerin Kate super freundlich und aufmerksam. Ein tolles Frühstück mit frisch gebratenen Eiern und Pancakes. Frisches Obst, alles sehr appetitlich angerichtet. Nachmittags gibt es Obst und Kaffee un Kuchen. Ich würde immer wiederkommen!
Stayed 4 nights in Apr 2018
Response from Andrew on 15 Apr 2018
Dear Valued Guest we are happy to know that you enjoyed your stay with us. We hope to see you again in the near future Kind Regards Management

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spitzenklasse
Das Hotel mit einen sehr guten Service und ein sensationelles Frühstück

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern beautiful hotel with spectacular view
Beautiful modern hotel with awesome view over the Ocean. Great breakfast, really lovely manager who made reservations in restaurants ahead because everything was booked out.

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vistas Unicas
RECOMENDADO.

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne Aussicht vom Zimmer aus.
Das b and b ist sehr neu und modern. Frühstück war auch reichhaltig. In Gansbaii am Abend ist jedoch sehr wenig los.

10/10 Excellent

Patrice, Carrières sur Seine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement hotel à voir
Le personnel était charmant, la chambre magnifique. Belle vue sur l'océan. Nous avons été très bien renseignés pour le restaurant du soir.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great views and room but some things to address
Exceptional views, great breakfast, ok service but was difficult to get service at times One very annoying guest speaking loudly in breakfast room and common area

10/10 Excellent

herbert, wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended!
room with great view. spacious. we had a luxury room on 1st floor. staff was very friendly and had lots of motivation and fun working . we saw that not so often in SA. breakfast was fantastic only the breakfast room is a bit small. highly recommended

10/10 Excellent

Birgit , Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modernes Hotel mit bestem Ausblick aufs Meer
Vom Bett aus auf den Ozean schauen und nach Walen Ausschau halten - großartig, Badewanne im Zimmer - ein Erlebnis, fantastisches Frühstück - pancakes sind sehr zu empfehlen, fürs Diner sollte man dem Reservierungsangebot der freundlichen und hilfsbereiten Hausdame folgen, in De Kelders bzw. näherer Umgebung gibt es nicht so viele Möglichkeiten, beide Restaurants waren sehr gut, und zum Schluss konnten wir von der Terasse aus Delphine beobachten - wau Parkplatzmöglichkeiten gibt es direkt vorm Haus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastischer Ausblick
sehr aufmerksames und super-freundliches Personal,gute Tips und Unterstützung bei Restaurant-Buchungen, Lösung von Problemen (Arzt), jederzeit erreichbar; tolles Frühstuck und super Lage des Hotels mit fantastischem Ausblick

8/10 Good

Philippe, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vue époustouflante !
Si de votre lit vous aimez regarder passer les dauphins et sauter les baleines hors de l'eau l'adresse est toute trouvée ! Vue magique sur la baie ! Accueil charmant. Restaurant juste à côté d'où vous profiterez de la même vue depuis la terrasse en bois. Hôtel éloigné de tout mais on vient ici pour admirer la faune sauvage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un sogno
Il 'Whale Sanctuary Lodge' è un posto da sogno situato in un punto incantevole della costa sudafricana nella zona adiacente ad Hermanus. Tranquillo, silenzioso e con ampie vetrate sulla baia delle balene, anche se purtroppo visitato in un giorno piovoso del mite inverno sudafricano, è un posto che mertia di essere prenotato.