Ratings based on 844 verified reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 10-May-2019
What once can expect in a high end hotel in a country such as the Philippines, excellence!
3 out of 5
by a verified traveller

Posted 04-May-2019
Service of the staff is ok. Amenities are good.
5 out of 5
by a verified traveller

Posted 03-May-2019
Breakfast buffet and the food was satisfying and unforgettable overall satisfied with my experience
4 out of 5
by a verified traveller

Posted 03-May-2019
Front desk, lobby lounge and buffet staff were very courteous. Security is very strict from entry of vehicle at the gate, to the hotel entrance, which is very good. We had 2 rooms booked. Since the hotel was fully booked, we were not able to check into our rooms early although 1 room was given ahead of the 2 pm check in time. The other room,we had to wait till past 2 pm. And keys were not given when we were called that the room was ready. The housekeeping staff was the one who gave us access to our room. The actual keys were not given to us till we went down an hour and a half after to get it from front desk. That was the only inconvenience during our whole stay.
5 out of 5
by a verified traveller

Posted 28-Apr-2019
Friendly and helpful staff Buffet breakfast is great We’ve been here for several times and we love this hotel Close to a mall☺️
4 out of 5
by a verified traveller from Bangkok, Thailand

Posted 28-Apr-2019
Staff was exceptionally friendly, room clean and comfortable stay.
5 out of 5
by a verified traveller from Kansas City, MO

Posted 24-Apr-2019
The staff was super friendly and felt very safe there. It was such a great experience and reasonably priced. I can’t wait to visit again
Comment from Hotel Management
28-Apr-2019 by Ian, Hotel Management
Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
3 out of 5
by a verified traveller

Posted 21-Apr-2019
location is good the price is too high the services are general is good the food is good
Comment from Hotel Management
28-Apr-2019 by Ian, Hotel Management
Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. I have noted the observation you made and will address the matter. I apologize for any inconvenience cause due to the lapses in our service but rest assured that improvements will be made to maintain our standards. Thank you and best regards,
5 out of 5
by a verified traveller

Posted 20-Apr-2019
Comment from Hotel Management
28-Apr-2019 by Ian, Hotel Management
Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by a verified traveller

Posted 27-Mar-2019
We very much enjoyed our stay at the Marco Polo. Its located in the centre of town and the night market is directly opposite the front door. On our first night we sampled the BBQ food at the market. The rooms and facilities of the hotel are fine. We spent some very leisurely hours by the pool.
Comment from Hotel Management
28-Apr-2019 by Ian, Hotel Management
Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,