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Overview of Merchant House

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Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Merchant House

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationLost Gardens of Heligan29 min drive
    Popular LocationPorth Beach31 min drive
    AirportNewquay (NQY-Newquay Cornwall)32 min drive
    Popular LocationWatergate Bay Beach36 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sun, Jan 31 - Thu, Sep 30.

Large Double or Twin

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Double Room, Accessible

5/5 guest room rating
  • Sleeps 2
  • 1 Double Bed

Room, 1 King Bed

4.1/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 1 Queen Bed

5/5 guest room rating
  • Sleeps 2
  • 1 Queen Bed

Cosy Single Room

5/5 guest room rating
  • Sleeps 1
  • 1 Single Bed

King Double or Twin

No guest room rating
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Twin Room

4.5/5 guest room rating
  • Sleeps 2
  • 2 Single Beds

Cosy Double Room

4.5/5 guest room rating
  • Sleeps 2
  • 1 Double Bed

Super King Room

5/5 guest room rating
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Truro

Merchant House is located in Truro. The area's natural beauty can be seen at Lost Gardens of Heligan and Porth Beach, while Hall for Cornwall and Royal Cornwall Museum are cultural highlights. Trelissick Gardens and Falmouth Aquarium are also worth visiting. Guests love the hotel's central location.
Popular Location

What's nearby

  • Hall for Cornwall - 10 min walk
  • Royal Cornwall Museum - 12 min walk
  • Lost Gardens of Heligan - 29 min drive
  • Porth Beach - 31 min drive
  • Watergate Bay Beach - 36 min drive

Getting around

  • Truro Station - 18 min walk
  • Newquay (NQY-Newquay Cornwall) - 32 min drive

Restaurants

  • Fig Cafe - 9 min walk
  • The Hub Box - 10 min walk
  • Coffee Traders - 10 min walk
  • The Market Inn - 10 min walk
  • Try Dowr - 10 min walk

About this property

Merchant House

4-star hotel in Truro with 24-hour front desk
Self parking, coffee/tea in a common area and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and a fireplace at reception are on-site. All 30 rooms offer free WiFi, coffee makers and flat-screen TVs with digital channels. Other amenities available to guests include hairdryers, desks and free toiletries.
Merchant House offers 30 forms of accommodation with coffee/tea makers and a hairdryer. 25-inch Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea in a common area

Family friendly

  • Laundry facilities

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 25-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property provides to-go breakfast, beverages, and afternoon treat. Check-in ends strictly at 7 PM and guests are advised to provide an estimated arrival time.

Renovations and closures

This property is closed from 31 January 2021 to 30 September 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per night
Dogs welcome
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Merchant House Hotel Truro
Merchant House Hotel
Merchant House Truro
Merchant House
Merchant Truro
Merchant House Truro
Carlton Hotel Truro
Merchant House Guesthouse Truro
Merchant House Guesthouse
Merchant House Hotel
Merchant House Truro
Merchant House Hotel Truro

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 93 out of 205 reviews
5 - Excellent 45%
Rating 4 - Good. 85 out of 205 reviews
4 - Good 41%
Rating 3 - Okay. 18 out of 205 reviews
3 - Okay 9%
Rating 2 - Poor. 7 out of 205 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 205 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position for town Friendly staff Excellent breakfast
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Weekend in Cornwall
Quick check in after long drive to Cornwall so that was great. Room pleasant, had everything you’d like to have but not huge. Pretty clean. Shower cosy but functional. Hotel nicely situated for local amenities. Staff gave good service and were very pleasant and helpful.
Stayed 3 nights in Oct 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Lovely hotel , thought of everything . Ten minute walk into town. Covid safe
Stayed 2 nights in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough, good location
Our room was clean but a little bit tired. It had a velux window which was too high to see out of and only opened a little way. I was quite hot in the night although it was October (there was a fan). Staff were all friendly and polite.
Stayed 2 nights in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly and welcoming nothing is to much trouble and will go the extra mile Stuart and Julie gave us so much information about the area
Stayed 7 nights in Oct 2020