Outdoor pool
Check availability

Reviews of Motel 6 Irving, TX - Loop 12

2 out of 5
Motel 6 Irving, TX - Loop 12
1205 South Loop 12, Irving, TX

Reviews

5.6
Rating 10 - Excellent. 7 out of 65 reviews" "
Rating 8 - Good. 17 out of 65 reviews" "
Rating 6 - Okay. 13 out of 65 reviews" "
Rating 4 - Poor. 11 out of 65 reviews" "
Rating 2 - Terrible. 17 out of 65 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Judy

Liked: Property conditions & facilities
Disliked: Cleanliness
It was very difficult to find the entrance to the motel. You have to drive through a gas station to get there. The office was locked and you had to confirm your reservation and get your key through a safety window from the outside. The room smelled clean and appeared clean at first inspection. I eventually found something gross on the headboard and in the sink. The bed was very comfortable and I got a great night's sleep. The room faced away from the highway so was very quiet. The parking lot was brightly lit so I didn't really fear for my car. I am not easily spooked so my stay wasn't that bad.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Judy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Khadijah,Thank you for the amazing review!Maz K.#Team6

6/10 Okay

Jamie

Bad Room
When I checked in they gave me a room where it has not been clean, the bed was not made up, wet towels on the bed...i was not pleased. They gave me another room but it wasn't really up to par either.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the door broken, the room was hot, the room was not clean, there was no soap, shampoo, very few towels.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Alfred

Stayed 1 night in Aug 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Stayed 1 night in May 2023

2/10 Terrible

feras

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like this place
Response from Bev on 14 Jan 2023
Hello Feras,Thank you for rating your stay. We noticed that you did not share your specific experience and we would like your insight on how we could provide 5 Star Service. Please share your experience via our Contact Us feature at the bottom of the Motel 6 website.We appreciate your business and look forward to providing you with all of your future lodging needs! Bev#Team6

2/10 Terrible

Francisco

Disliked: Cleanliness, amenities, property conditions & facilities
Room was 80 plus degrees the whole stay felt like I was gonna pass out at times
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Francisco,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Okay

Socorro

Disliked: Amenities, property conditions & facilities
Not a good place to stay. Bed was dirty. Junk cars in the parking lot. Service was bad. Never again I’ll stay there again.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Socorro,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Freyvi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Freyvi,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor customer service and hotel in general
Overall the room was nasty the floors were not swept or mopped when you walked on the floor barefooted your foot was going to be black the bedsheets the bed saver had stains on them ask them to replace them that night as they were in there fixing the TV that was not working me and my fiancé got nothing but attitude told us the maid service was not in and we can give you a refund but I need an answer in Less than 30 minutes I’m guessing this was a franchise motel six the next morning came we left the room thinking maid service would come in to fix the issues come back to the room with nothing fixed nothing swept nothing mopped and a bit hadn’t even been changed
Stayed 2 nights in May 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Hector, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Marilin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022
Response from Brand Experience Team on 23 Aug 2022
Hi Marilin,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 31 May 2022
Hi Albert, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nightly rate was a little over priced for the area and condition, but the staff and cleaning personnel were pleasant.
Stayed 3 nights in Mar 2022
Response from Brand Experience Team on 29 Mar 2022
Hi Julie, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

6/10 Okay

jorge

Stayed 1 night in Feb 2022

2/10 Terrible

Anetria

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
They would not let my esa or service dog stay there im not pleased and never coming back to that play to charge so much money they dont even have breakfast enough said
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 29 Mar 2022
Hi Anetria, Thank you for sharing your review. As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit. Your experience is important to us and we hope for the opportunity to improve in the future. Please visit again. Lilith #Team6

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, it was perfect for where I needed to go. They do need to get new towels, those towels are stained. But over all it was a good stay.
Stayed 1 night in Feb 2022
Response from Nancy Y. on 5 Apr 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. Messed up my reservations. Mold in the mini fridge. Only given a tiny space heater for whole room in 30 degree weather. Dirty floors. Dirty bed. Dirty towels. It really sucked and was not worth 150 for 2 nights.
Stayed 2 nights in Feb 2022
Response from Brand Experience Team on 29 Mar 2022
Hi Benjamin, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

2/10 Terrible

treymaine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever rude customer servixe and dont help customer heat dont even work in rooms
Stayed 2 nights in Jan 2022
Response from Brand Experience Team on 29 Mar 2022
Hi Treymaine, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

Steven

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The door locks didnt work the tv didnt work the bathroom door had a hole in it there were prostitutes working there drugs the manager was very rude i suggest you dont stay there
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 29 Mar 2022
Hi Joshua, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

4/10 Poor

Sherrick

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Dan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Mario

Stayed 1 night in Oct 2021

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
No soap, no towels, no pillows.
Stayed 2 nights in Oct 2021
Response from Brand Experience Team on 3 Jan 2022
Hi Richard, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Fernando

Stayed 1 night in Oct 2021

10/10 Excellent

Rosa

Stayed 1 night in Oct 2021

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Jennifer

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
I guess the clerk was a mute....
When I checked in I had to wait outside the after hours check in window for more than 10 minutes before I ever saw anyone. The clerk never said not one single word, nor did he even smile. The air conditioner made a funny noise and barely worked. When I went to close the bathroom door, it fell over because it was just propped up to look like it was still attached at the hinges.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on 3 Jan 2022
Hi Jennifer, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Thanks for leaveing the light o n
Excellent staff
Stayed 3 nights in Aug 2021
Response from Brand Experience Team on 31 Aug 2021
Hi Harold, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

8/10 Good

Vanterria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I completely had the worst experience ever! Never have I ever stayed in a motel this bad! All of the rooms where smoking the bed sheets had holes I asked if I could have some sheets with no holes they said that all of the sheets had them to add to my experience the bed was full of bed bugs and tried to lie to me and say the never had them. I will never stay there again !
Stayed 4 nights in Jun 2021
Response from Brand Experience Team on 31 Aug 2021
Hi Traveler,, We would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how they had a pool, other than that, the staff was rude, and the hotel is in terrible condition.
Stayed 1 night in Apr 2021
Response from Brand Experience Team on 1 Jun 2021
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

2/10 Terrible

Fonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nasty and very creepy
Stayed 1 night in Mar 2021
Response from Brand Experience Team on 1 Jun 2021
Hi Fonda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The bathroom door in room 202 bath was hard to close
Stayed 1 night in Dec 2020
Response from Brand Experience Team on 1 Jun 2021
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okay

Enrique

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We come here occasionally for business. Not a bad hotel at all. ESPECIALLY if you wont be spwnding much time in your room. Clean and comfortable, nothjng to write home about though. All stays here have been pleasant.
Stayed 2 nights in Oct 2020

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude unprofessional management. Poor location if you need rest. No semi-truck access.
Stayed 1 night in Sep 2020

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Jesus

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The towels were dirty and it smelled like cigarette smoke.
Stayed 1 night in Sep 2020

10/10 Excellent

Fredda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2020
Response from Nancy Y. on 24 Aug 2020
Thank you for the perfect rating!! Nancy Y. #Team6

6/10 Okay

Shunta

Travelled with family
Ok
It was an ok stay. You get what you pay for.
Stayed 1 night in Jul 2020
Response from Nancy Y. on 24 Aug 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

8/10 Good

rodney

Travelled with group
Liked: Staff & service, room comfort
Could have been better
It was fairly clean ,But the towels looked dingy.
Stayed 1 night in Jul 2020
Response from Nancy Y. on 24 Aug 2020
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6