Reception

Reviews of La Quinta Inn & Suites by Wyndham DFW Airport South / Irving

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1283 out of 2271 reviews" "
Rating 8 - Good. 536 out of 2271 reviews" "
Rating 6 - Okay. 211 out of 2271 reviews" "
Rating 4 - Poor. 117 out of 2271 reviews" "
Rating 2 - Terrible. 124 out of 2271 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Javed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Javed,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Asif

Disliked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Asif,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly service.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Darsella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, beds were hard and stained , bugs in the rooms, the hotel and rooms smells badly.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Jennifer Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in worked great, property was clean, beds and pillows were comfy. Would stay here again!
Response from Sophia CSR on 1 May 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Zita

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

MANOJ, BELLEVUE

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very old, dirty and cramped rooms. Not worth it at all.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Manoj,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Esperanza

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is my first time visiting Dallas, and I enjoyed the stay and the hospitality I experienced.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 7:30 pm only one person to run front desk. Nice person just no help so pretty slow service. For what you pay great place to stay overnight before next day flight.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in made things super easy! Great staff, knowledgeable!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Cody,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Daivon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and two others stayed at this property for 3 days. The overall experience was okay. The hotel looked nice going into rooms looked pretty nice as well. At the end of the first night after going out, we went to our room to unwind and get rest for the next day. We had a long bed and pullout couch. One of my roommates opened the pullout couch and seen a roach running across the lining. We were all horrified and disgusted. We went to the front desk and asked what they could do for us and despite there being a roach in the room we didn’t have anywhere else to go because it was 3 am. The front desk worker “Candy” seemed to be more concerned that we asked for a refund but had no reaction to use saying we found a live roach. They were not understanding at all. The other front desk worker “Rob” brushed off the whole situation and would not let me speak with a manager. They assigned us another room on a different floor and different side of the building. That room didn’t have any working heat and wouldn’t turn off either so we were cold the whole time. I feel like their service could’ve been better and staff could have been more understanding since their policy is to make each guest happy and comfortable. I would not recommend staying at this property if you don’t like bugs or being mistreated. They saud to send in an email and they will get to me it has been a week since i stayed there and a week since i sent the email. Therefore i had to write this review and maybe they’ll see
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay at our property. It's deeply concerning to hear about the presence of a roach in your room, and we understand how distressing that must have been for you and your companions. We're truly sorry for the inconvenience and discomfort you endured, as well as for the lack of immediate and compassionate assistance from our staff members. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these issues and prevent similar occurrences in the future. Please know that we take your concerns seriously and are committed to ensuring that all our guests have a comfortable and enjoyable stay. We will follow up promptly on your email and work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Girlie

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Muhammad

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smell in the room. Dirty sheets. insects in the room
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
For one night, was satisfied. The way the shower worked was kind of weird. The curtain also would fall of too.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Rhiannon, Dacono

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Joaquin

Business traveller
Liked: Staff & service
Faucets did not work, A/C was noisy and the brakefast was very limited & poor.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

stephanie

Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Monika

Travelled with partner
Disliked: Staff & service
Stayed here for one night before flying home the following morning. Checked in online ahead of time so the process at the front desk was very quick once we arrived. Rooms are decently sized with a mini fridge and microwave if needed. The bed was comfortable however sound did carry quite heavily from the hallway - doors slamming and kids shouting. Bathroom was well stocked but the shower had several stray hairs in it prior to use. The hotel is meant to be a non smoking property but the halls and rooms smelled of smoke. Next to a mall if you're looking for something to pass the time. As far as the hotel goes, it's an okay place to stay at if you're just passing through and don't want to spend a lot of money. However, we booked this hotel due to the free shuttle service to and from the airport but I would strongly caution against it - at least with the driver we had. We had the same driver in the evening and morning and issues consisted of him not slowing down for speed bumps whatsoever, rolling through stop signs, coming to lurching stops, forgetting we were in the van waiting to be dropped off at the hotel and locking us in the van for 15 minutes while he went into a gas station, him swearing under his breath, departing in the morning with the back door fully open, drifting in between lanes the entire way there and being honked at by other traffic. We were legitimately concerned this man was falling asleep at the wheel and were terrified the whole way.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,We're grateful for your detailed feedback on your recent stay with us. We're glad you found the check-in process efficient and the room amenities satisfactory, despite some noise and cleanliness issues. We apologize for any inconvenience caused by the smoke smell and will address this promptly. Regarding the shuttle service, we're deeply sorry for the discomfort and concern you experienced. We're taking immediate action to address these issues and ensure the safety and comfort of our guests. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at the front desk and the shuttle driver was fantastic. Room was clean with great bedding on the comfortable bed. Recommend highly!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Dear Guest,We are grateful that you recommend us highly and Thank you for your awesome review and rating as well. Your survey responses will serve as an encouragement to all of our staff. We are happy that you enjoyed almost all the services. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

okwudili

Liked: Cleanliness, amenities
Good breakfast
Stayed 1 night in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Dear Guest,Delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you liked our breakfast. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

changwei, Clover

Stayed 4 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and freeway.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Hi Robert,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

YUN TAO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

MANOJ, BELLEVUE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dingy, terrible beds and cramped rooms
Stayed 1 night in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Hi Manoj,We regret to hear about the inconvenience you faced with the beds and room, and we did not meet your expectations. Please note that your concern has been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Hi Debbie,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Noemi

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed the fresh look in the place.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that you liked the fresh look of the place and are looking forward to hosting you again soon!

10/10 Excellent

Nathan K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and very convenient that it was close to the airport and gas station. Very homey and allowable to do work in the lounge area. Airport Shuttle was available. Only gripe is that there was only one washer and one dryer available.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Nathan,Happy to see that you enjoyed most aspects of your stay and that you found our hotel's rooms and location clean and convenient respectively. We are also so pleased to read that you will return to stay with us again. Wish you a pleasant stay in the future as well.

6/10 Okay

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and my room was never cleaned during my 3 night stay
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Daniel,It is demotivating to see this rating. Your concerns are noted and forwarded to our housekeeping team for improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Advertised pool and hot tub, but both were closed for entire 3 night stay.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Joseph,Thank you so much for giving us the privilege to host your stay. We regret the inconvenience faced by you. Please let us know about your experience in detail. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Yigal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. Room is nice and clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,We are willing to provide an astonishing experience at our property to our guests. We value your business. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Herbert George

Super slow checkin. Took 45 minutes!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Herbert,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Lynn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Facility itself was good. Beds were very small. Definitely not 2 queen beds in our room. More like a super single / dbl at best. Wait time to check in was lengthy - very busy with only one staff at the time. Gentleman on check out was very friendly and accommodating. Shuttle to airport longer than expected with such a short distance.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. However, we are thankful to you as you mentioned our gentlemen on check out were friendly and accommodating. Hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Chris,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Islamshah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Understaffed and in desperate need of upgrade
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful and kind.
Response from Sophia CSR on 23 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,Appreciate your 5-star ratings. We are feeling blessed to have you as our guest. We must provide our customers with exceptional refuge and service. See you soon!

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, amenities
The staff was nice and responsive. The property appears older and require repairs (ie toilet seat broken and needed replacement). Outside of that, the room was clean, and near dining and a mall which i was able to walk. Also near airport and rental car return location at DFW Airport (8 minute drive). An economical option for the area for a quick night for me.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Ricky,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be nice and responsive, and that you appreciated the convenient location of our property. We apologize for any inconvenience caused by the condition of the facilities, and we will address the maintenance issues you mentioned to ensure a more comfortable stay for future guests. We're delighted that you found our hotel to be an economical option for your needs, and we hope to have the opportunity to welcome you back again in the future.

4/10 Poor

Christine L

Liked: Amenities
There was only 1 person to check people in. It took 30 minutes or more to be next in line to be checked in. the gentleman was also having to take the phone calls coming into LQ. He was very nice trying but another staff member was needed.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during check-in. Your feedback is invaluable to us as we continuously strive to improve our services. Rest assured, we will address the staffing issue to ensure a smoother and more efficient experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.

8/10 Good

Oluwadare, Brooklyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything else was fantastic but the breakfast options were very limited
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Melanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub were closed, which was really unfortunate, and the showerhead was SUPER low. But otherwise it was good! It was clean and the bathroom mirror/vanity was really nice.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Helen

Travelled with family
walkable dining and shopping options nearby. Parking free and convenient.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

4/10 Poor

Jerry

Travelled with family
Check in was very long. One person behind the desk. He was not very good at his job .
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Jerry,Sad to see this 2-star rating and review. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Arianna

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and affordable
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Arianna,Your 5-star rating and nice review are greatly appreciated. We thank you for recognizing the affordability and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

6/10 Okay

Vicki

Booked this hotel because it was so convenient from DFW! Denny was in walking distance along with the convenience for retail therapy or spa ! However, my only complaint was NO POOL TIME!! Closed by city!! When i made my reservation I loved that they had a pool !! Love the staff !!
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Had an issue with A/C in the first room they put me in, and they quickly moved me to another room.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Hi Shannon,Wow! What a great review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

2/10 Terrible

Staci

Business traveller
Disliked: Cleanliness, property conditions & facilities
Shuttle service was HORRIBLE. I waited 2hrs for shuttle to pick me up from the airport. The rooms had such a strong smell of “air freshener” that comes through the vents of the AC. I thought I was going to have an asthma attack. Al, the front desk person was very nice and switched me to another room but still the awful smell. I had to sleep with my windows opened that faced the loud freeway. The following day the shuttle was supposed to take the guests that were flying out to airport then after to my interview. There were 3 of us that were scheduled to an interview and were told the same that we’d do the airport drop offs then to our interview 4 miles away. After dropping all the people off (40 minutes later) the shuttle driver said he couldn’t take us. So we had to get out and call and Uber. We waisted almost an hour driving around and we were almost late!!!!!! From the time I landed until the time we were dropped off at the airport was horrific. I would give negative stars if I could. The front desk person, Al was kind. Other than that I’ll NEVER EVER EVER stay there again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Hi Stacy,We are exceptionally thankful that you have honoured one of our staff members AI with praiseworthy words. However, we regret for the inconvenience faced by you regarding these issues. I will surely forward your valuable feedback to our team for investigation. We hope to serve you better next time and are looking forward to welcoming you again soon.